Transferring A Call - ShoreTel 420 User Manual

1 Getting Started
1. While the phone rings, press the Transfer button.
2. Enter the number you want to transfer the call to.
The call is transferred to the designated number.

Transferring a Call

You can transfer a call in two ways:
A blind transfer lets you transfer the call without the other party answering the call.

A consultative transfer lets you talk to the other party before completing the transfer.

To do a blind transfer:
1. While engaged in a call, press the Transfer button.
2. Dial the number you want to transfer the call to.
Tip
If you want to cancel the transfer, take the original call off hold.
3. Do one of the following:


The call is transferred to the designated number.
To do a consultative transfer:
1. While engaged in a call, press the Transfer button.
2. Dial the number you want to transfer the call to.
Tip
If you want to cancel the transfer before the other party answers the call, take the original call off
hold.
3. After the other party answers the call, do one of the following:

ShoreTel IP Phone 420
Press the Transfer button.
Hang up.
To complete the transfer, use one of the following methods:
Press the Transfer button.

Use the navigation key pad to highlight Complete transfer, and then press the selector

button.
The call is transferred.

Transferring a Call

User Guide 19