Chapter 1 Getting Started - ShoreTel 420 User Manual

This chapter provides an introduction to the ShoreTel IP Phone 420. It contains the following
information:
Overview of the ShoreTel IP Phone 420 .....................................................................
Call Appearance Buttons ......................................................................................
Reducing Glare on the Phone's Screen ...............................................................
Adjusting the Display Contrast .............................................................................
Assigning Your Extension to Your Phone....................................................................
Provisioning a Phone in a ShoreTel Connect CLOUD System.............................
Logging in to the Voicemail System and Setting up Your Phone........................
Changing Your Phone's Time Zone...........................................................................
Operating Your Phone...............................................................................................
Placing Calls .......................................................................................................
Answering Calls ..................................................................................................
Adjusting the Ring and Listening Volume ...........................................................
Muting a Call.......................................................................................................
Guide to Status Icons ................................................................................................
Using the Directory....................................................................................................
Checking Call History................................................................................................
Interacting with Calls .................................................................................................
Placing a Call on Hold or off Hold.......................................................................
Diverting an Incoming Call to Voicemail or Another Number..............................
Transferring a Call ..............................................................................................
Answering Additional Calls .................................................................................
Parking and Unparking Calls ..............................................................................
ShoreTel IP Phone 420
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Getting Started
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User Guide 5