Picking Up The Night Bell; Interacting With Calls; Muting A Call; Placing A Call On Or Off Hold - ShoreTel 110 User Manual

Picking Up the Night Bell

A night bell, when activated by your administrator, allows calls to route to an
extension that will ring on an overhead speaker. This feature can be
convenient for off-hours when a caller needs to speak with anyone at a site.
If you have access to the night bell function (set by your administrator), dial
to answer the call at your site.
If you hear an error tone when you try to pick up the night bell, the night bell
may not be configured at your site or you may not have the necessary
permissions. Contact your administrator.

Interacting with Calls

Muting a Call

Press to mute a call so the caller doesn't hear you. The LED on the Mute
button turns red when the mute is active.

Placing a Call On or Off Hold

To place a call on or off hold, press
After pressing hold, you'll hear a stutter and then dial tone. At this time, you
H o l d
can press
multiple calls on hold, continue pressing

Transferring a Call

To transfer a call from your extension to another extension or outside number,
T r a n s f e r
press , then dial the number and hang up; or to cancel the transfer and
take the call off hold, Press

Parking and Unparking Calls

With the appropriate permissions (set by your administrator), you can park a
connected call on another extension by doing the following:
Step 1
Step 2
10
again to make the next call in the stack active. If you have
T r a n s f e r
H o l d
Press . The call is put on hold.
Dial followed by the extension number to park
the call.
To unpark the call from a different location:
Dial
H o l d
.
H o l d
to locate the call you want.
again.
followed by the extension number.