Ericsson businessphone 250 User Manual page 99

Monitoring
Allows the operator to monitor a call while
handling new calls. There is only one listening
connection from the operator to the monitored
call. The monitoring key can be used in the same
way as a loop key. See section "During calls".
Music on hold
If a music source is connected to the system, all
external callers that are on hold will hear music.
Mute
To switch the microphone temporarily off.
See section "During calls".
Night switching
Used for directing all incoming calls to one
extension (answering position), for example
when the office is closed. See section
"Attendance".
Notification
Allows the operator to notify a busy extension
of a new call. The operator will be recalled
when the extension becomes free.
See sections "Outgoing calls".
Off duty
A key on the operator console. When Off duty
is activated all external calls to the operator
queue will be routed to an alternative answering
position. The operator can still use the console
as a normal phone when off duty and can be
called by its individual extension number. If a call
is left unanswered for 30 seconds (this time can
be changed) the console is marked unattended
automatically. The lamp lights and flashes briefly.
Password
A four-digit code needed to e.g. block your
extension and retrieve messages from the
mailbox system. You can set your own
password. See section "Security".
PBX
Private Branch Exchange. Your telephone
switching system (e.g. BusinessPhone 250).
BusinessPhone - Operator´s Console
Place a call
Connecting a call to the requested extension.
Pre-defined text
Pre-programmed absent information.
See section "Information".
Put on hold
A call that cannot be placed for the moment,
e.g. requested extension is busy, can be put
on hold and, after recall, be placed later.
Queue
Calls to the operator are queued. New calls are
placed in a common queue for all operators.
Recalls are placed in the operator's individual
call queue.
Recall
The operator is recalled after 30 seconds (this
time can be changed) when a call has been
camped on or placed with a non-replying
extension.
Serial call
An external caller may wish to speak to several
extensions sequentially. The serial call will recall
the operator each time an extension terminates
a conversation. See section "During calls".
Third party
A third connection (person), which can be
included in an ongoing two person conversation.
The connection can be internal or external.
See section "During calls".
Tie line
An external line from the private network.
Transfer
During an internal or external ongoing call you
can make an inquiry and then transfer the call
to another party (internal or external).
See section "During calls" and "Useful hints".
Trunk line
A trunk line is the same as an external line.
Can be either digital or analog.
Glossary
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