Glossary - Ericsson businessphone 250 User Manual

Glossary

Abbreviated Number Dialling
Initiating a call to a pre-programmed number
by dialling a code or pressing a key.
Short numbers can be:
1. Common, which means that all extensions
can use them.
2. Individual, which means that they are
programmed and used by each extension
separately (71 numbers).
See section "Abbreviated numbers".
Account Number
To place costs for external calls on a selected
account number (up to 15 digits).
See section "Other useful facilities".
Announcing
The operator informs an extension of an
incoming call before placing the call.
Automated attendant
A facility which sends voice instructions to
internal and external callers, providing all
options which can be chosen. Voice instructions
lead the caller to the desired destination.
See section "Other useful facilities".
Call-back
An indication to a busy extension, to inform
the person that you want to speak to him/her.
See sections "Internal messages".
Camp on
To place (queue) a call to a busy extension. The
extension may have one or more calls camped
on already. Camped on calls are presented to
the extension in the order in which they arrive.
See section "Outgoing calls".
BusinessPhone - Operator´s Console
Congestion
Lack of free voice channels prevents calls
from being connected.
Counter
The counter keeps track of the time and cost
of your calls. See section "Call metering".
Dial-by-name
Initiation of a call by operating a single key.
Internal numbers (or common abbreviated
numbers) can be stored on each extension.
See section "Abbreviated numbers".
Directory number
Numbers with 1-8 digits which are assigned
to extensions or external lines or as
common abbreviated numbers.
Direct Inward System Access (DISA)
If you are working externally, the DISA function
enables you to make external calls (long
distance) via the company PBX. You only pay
for the call to your company. See section
"Other useful facilities".
Diversion
Incoming calls to an extension are diverted to
another directory number (extension, common
abbreviated number or the operator).
There are three possibilities:
1. Direct, which means that all calls to an
extension are forwarded directly.
2. On no reply, which means that a call is
forwarded if it is not answered within a certain time.
3. On busy, which means that a call is
forwarded if the extension is busy.
See section "Diversion".
Glossary
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