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Ricoh M116 Service Manual

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M116/M117
SERVICE MANUAL

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  • Page 1 M116/M117 SERVICE MANUAL...
  • Page 2 It is the reader's responsibility when discussing the information contained within this document to maintain a level of confidentiality that is in the best interest of Ricoh Americas Corporation and its member companies. NO PART OF THIS DOCUMENT MAY BE REPRODUCED IN ANY FASHION AND DISTRIBUTED WITHOUT THE PRIOR PERMISSION OF RICOH AMERICAS CORPORATION.
  • Page 3 Ricoh Technical Training Program. Untrained uncertified users utilizing information contained in this service manual to repair or modify Ricoh equipment risk personal injury, damage to property or loss of warranty protection. Ricoh Americas Corporation...
  • Page 4 LEGEND COMPANY PRODUCT CODE LANIER RICOH SAVIN M116 SP 3500N Aficio SP 3500N SP 3500N M117 SP 3510DN Aficio SP 3510DN SP 3510DN DOCUMENTATION HISTORY REV. NO. DATE COMMENTS 05/2012 Original Printing...

  • Page 5: Table Of Contents

    M116/M117 TABLE OF CONTENTS 1. PRODUCT INFORMATION ............1-1 1.1 SPECIFICATIONS ..................1-1 1.2 MACHINE OVERVIEW ................1-2 1.2.1 COMPONENT LAYOUT ..............1-2 1.2.2 PAPER PATH ................... 1-3 1.2.3 DRIVE LAYOUT ................1-3 1.3 MACHINE CONFIGURATION ..............1-4 2. INSTALLATION ................2-1 2.1 INSTALLATION REQUIREMENTS ............
  • Page 6 When reinstall the fusing lamp ............4-31 4.7.5 HOT ROLLER ................. 4-32 4.7.6 PRESSURE ROLLER ..............4-33 4.7.7 HOT ROLLER STRIPPER PAWLS..........4-33 4.8 MOTORS ....................4-34 4.8.1 MAIN MOTOR ................4-34 4.8.2 DUPLEX MOTOR (FOR M117) ............4-34 4.9 ELECTRICAL COMPONENTS ..............4-35 M116/M117...
  • Page 7 5.3.3 UPDATING THE ENGINE FIRMWARE .......... 5-16 Procedure ................... 5-16 5.3.4 UPDATING THE BOOT LOADER FIRMWARE ......5-17 5.3.5 UPDATING FAILURE ..............5-17 5.3.6 FW UPDATE TOOL MESSAGES ........... 5-18 FW Update Tool Messages: Information ..........5-18 FW Update Tool Messages: Error ............5-21 M116/M117...
  • Page 8 7.1.2 RETURN TO STAND-BY MODE ............7-2 7.1.3 RECOMMENDATION ............... 7-2 7.2 PAPER SAVE .................... 7-3 7.2.1 EFFECTIVENESS OF DUPLEX/COMBINE FUNCTION ....7-3 1. Duplex: ..................... 7-3 2. Combine mode: ................7-3 3. Duplex + Combine: ................7-3 Total counter ..................7-4 M116/M117...
  • Page 9 READ THIS FIRST Safety Notices Important Safety Notices Prevention of Physical Injury Before disassembling or assembling parts of the machine and peripherals, make sure that the machine power cord is unplugged. The wall outlet should be near the machine and easily accessible. If any adjustment or operation check has to be made with exterior covers off or open while the main switch is turned on, keep hands away from electrified or mechanically driven components.

  • Page 10: Handling Toner

    However, it is possible to use the cleaner designed for dust explosion-proof purpose. If toner is spilled over the floor, sweep up spilled toner slowly and clean remainder with wet cloth. M116/M117...

  • Page 11: Laser Safety

    Laser Safety The Center for Devices and Radiological Health (CDRH) prohibits the repair of laser-based optical units in the field. The optical housing unit can only be repaired in a factory or at a location with the requisite equipment. The laser subsystem is replaceable in the field by a qualified Customer Engineer.
  • Page 12 ® PowerPC is a registered trademark of International Business Machines Corporation. Other product names used herein are for identification purposes only and may be trademarks of their respective companies. We disclaim any and all rights involved with those marks. M116/M117...

  • Page 13: Product Information

    PRODUCT INFORMATION R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 15: Specifications

    Specifications 1. PRODUCT INFORMATION 1.1 SPECIFICATIONS See "Appendices" for the following information:  "General Specifications"  "Printer"  "Supported Paper Sizes" M116/M117...

  • Page 16: Machine Overview

    1.2 MACHINE OVERVIEW 1.2.1 COMPONENT LAYOUT Laser unit Friction pad Quenching lamp Transfer roller Cartridge (AIO-type) Paper Tray Development roller Fusing Unit Registration roller Pressure Roller By-pass feed roller Paper exit roller By-pass feed tray Hot Roller Paper feed roller Drum M116/M117...

  • Page 17: Paper Path

    Machine Overview 1.2.2 PAPER PATH [A] Duplex section (For M117) [B] Standard paper tray unit [C] Optional paper tray unit 1.2.3 DRIVE LAYOUT 1. Duplex Motor 4. Relay Clutch 2. Main Motor 5. Paper Feed Clutch 3. Registration Clutch M116/M117...

  • Page 18: Machine Configuration

    Machine Configuration 1.3 MACHINE CONFIGURATION Optional Duplex Optional Models Tray PCL PS Unit Memory (M355) RN-P2a 250x1 (M116) RN-P2b Auto 250x1 (M117) NA: Not Available M116/M117...

  • Page 19: Installation

    INSTALLATION R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 21: Installation Requirements

    Do not install the machine at locations over 2,000 m (6,562 ft.) above sea level. Put the machine on a strong, level base. (Tilting towards any side must be no more than 3 mm.) Do not put the machine in areas with strong vibrations. M116/M117...

  • Page 22: Machine Level

    Right to left: Within 5 mm (0.2") of level 2.1.3 MACHINE SPACE REQUIREMENT Put the machine near a power source with these clearances: A: Over 10 cm (4") B: Over 20 cm (7.9") C: Over 20 cm (7.9") D: Over 70 cm (27.6") M116/M117...

  • Page 23: Power Requirements

    NA: 120 V, TW: 110 V, 60 Hz: Less than 10 A Input voltage level EU/ Asia/ CHN: 220 V to 240 V, 50 Hz/60 Hz: Less than 5 A Permitted voltage fluctuation: 10% Do not set anything on the power cord. 2.1.5 INSTALLATION PROCEDURE Refer to the "Hardware Guide". M116/M117...

  • Page 25: Preventive Maintenance

    PREVENTIVE MAINTENANCE R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 27: Pm Intervals

    120 K prints Transfer Roller 120 K prints Fusing Unit 120 K prints 3.1.2 YIELD COUNTER Yield counters for each yield part can be checked by the following methods. Configuration Page in the “List/Test Print” menu Web Image Monitor M116/M117...

  • Page 28: Counter Reset

    The process below shows how to reset the yield counters. Enter the "Service Mode". Select "Eng Maintenance", and then press "OK" key. Select "Reset FuserUnit", "Reset Trans Rol" or "Reset Feed " and then press "OK" key. Select “Execute” and the press “OK” key. Exit the Service Mode". M116/M117...

  • Page 29: Replacement And Adjustment

    REPLACEMENT AND ADJUSTMENT R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 31: Before You Start

    Turn off the main power switch and unplug the machine before you do the procedures in this section. 4.2 SPECIAL TOOLS  PC: Windows XP/Vista/7, Windows Server 2003/2003 R2, 2008/2008 R2  USB or network cable  A computer is necessary to update the firmware. M116/M117...

  • Page 32: Exterior Covers

    4.3 EXTERIOR COVERS 4.3.1 FRONT COVER Pull out the standard paper tray [A]. Remove two tabs [A]. On the right side, down the tab, and then slide the bypass tray [A] to the right. Pull out the bypass tray [A]. M116/M117...
  • Page 33 Exterior Covers Open the front cover [A].  To open the front cover, push the cover release button [B] and (carefully) pull the cover forward and open (it hinges downward). Push the right hinge [A] to release. Front cover [B] M116/M117...

  • Page 34: Front Cover

    Remove a screw [A] on the rear upper side of the left cover. Pull the rear upper part [A] of the left cover to release the hooks.  Located outside of the cover has marks indicating the position of the hook. M116/M117...
  • Page 35 Pull the front bottom part of the left cover [A] to release the hooks.  Located outside of the cover has marks indicating the position of the hook. Remove the Left cover [A].  Located outside of the cover has marks indicating the position of the hook. M116/M117...

  • Page 36: Rear Cover

    There are many hooks and tabs inside the left cover. Before removing the left cover, see the images below. 4.3.3 REAR COVER Open the rear cover [A] Slide the shaft [B] in the direction of the blue arrow, and remove the rear cover [A]. M116/M117...

  • Page 37: Right Cover

    3, hook at arrow mark)  Located outside of the cover has marks indicating the position of the hook.  There are many hooks and tabs inside the right cover. Before removing the right cover, see the images below. M116/M117...

  • Page 38: Top Cover

    [A] could be damaged.  Make sure that these paperweights [A] can be moved smoothly (up and down) after installing the top cover. If these paperweights do not move smoothly, try installing the top cover again. M116/M117...

  • Page 39: Operation Panel

    Exterior Covers 4.3.6 OPERATION PANEL Top cover ( p.4-8) Operation panel [A] ( x 2) M116/M117...

  • Page 40: Laser Unit

    This machine uses a class IIIB laser beam with a wavelength of 648 to 663 nm and an output of 9 mW. The laser can cause serious eye injury. M116/M117 4-10...

  • Page 41: Laser Unit

    Laser Unit 4.4.2 LASER UNIT Front cover ( p.4-2) Rear cover ( p.4-6) Left cover ( p.4-4) Right cover ( p.4-7) Top cover ( p.4-8) Laser unit [A] ( x 3, ground screw x 3, x 2) 4-11 M116/M117...

  • Page 42: Polygon Mirror Motor

    Laser beams can seriously damage your eyes. Laser unit ( p.4-11) Polygon mirror cover [A] ( x 2) Polygon mirror motor [A] ( x 4, x 1)  Never touch the surface of the mirror with bare hands. M116/M117 4-12...

  • Page 43: Paper Feed And Exit

    After installing a new paper feed roller Enter the "Service Mode". Select "Eng Maintenance", and then press "OK" key. Select "Reset Feed" and then press "OK" key. Select “Execute” and the press “OK” key. Exit the Service Mode". 4-13 M116/M117...

  • Page 44: Friction Pad

    Gently push the friction pad down into the slot and then pull forward very slightly. 4.5.3 PAPER END SENSOR Set the machine with the rear side facing down, resting on the table. Paper end sensor [A] (hooks, x 1) M116/M117 4-14...

  • Page 45: By-Pass Feed Roller

    By-pass lower guide plate [A] ( x 4, x 2)  Reinstall the by-pass lower guide plate [A] while pressing the spring [B].  Be careful for the spring [B] and the ground plate [C] not to fall inside the machine during reinstallation. 4-15 M116/M117...

  • Page 46: By-Pass Feed Roller Friction Pad

    Slide the by-pass feed roller shaft [A] to the left side, and remove it. 10. Remove the metal cover [B] from the by-pass feed roller [C]. 4.5.5 BY-PASS FEED ROLLER FRICTION PAD By-pass feed roller ( p.4-15) By-pass feed roller friction pad [A] (hooks, spring x 1) M116/M117 4-16...

  • Page 47: By-Pass Feed Sensor

    ECB ( p.4-36 "ECB (Engine Controller Board)") Controller board ( p.4-38) Release all harnesses [A] from the clamps. Harness guide plate [B] ( x 2) Drive unit [A] ( x 5, x 1, x 2, timing belt) 4-17 M116/M117...

  • Page 48: Relay Clutch

    Paper Feed and Exit Paper feed clutch [A] ( x 1, x 1) 4.5.8 RELAY CLUTCH Drive unit ( p.4-17 "Paper Feed Clutch") Relay clutch [A] ( x 1) M116/M117 4-18...

  • Page 49: Registration Clutch

    4.5.9 REGISTRATION CLUTCH Drive unit ( p.4-17 "Paper Feed Clutch") Registration clutch [A] ( x 1) 4.5.10 TONER END SENSOR Drive unit ( p.4-17 "Paper Feed Clutch") Reflective sensor with bracket [A] ( x 1) Reflective sensor [B] 4-19 M116/M117...

  • Page 50: Paper Exit Sensor

    Paper exit sensor [A] ( x 1, hooks) 4.5.12 RELAY SENSOR Rear cover ( p.4-6) Relay sensor [A] ( x 1, hooks) 4.5.13 INVERTER SENSOR Duplex transport guide ( p.4-38 "PSU") Inverter sensor [A] ( x 1, hooks) M116/M117 4-20...

  • Page 51: Registration Roller And Sensor

    Relay clutch ( p.4-18) Registration clutch ( p.4-19) Heat insulating plate [A] ( x 2) Exit roller base [B] ( x 2) Imaging unit base [A] ( x 4) Remove the four screws in the right frame [A]. 4-21 M116/M117...
  • Page 52 Paper Feed and Exit 10. Remove the four screws in the left frame [A]. 11. Registration unit [A] 12. Upper guide plate [B] 13. Registration roller [A] M116/M117 4-22...
  • Page 53 Paper Feed and Exit 14. Registration sensor [A] 4-23 M116/M117...

  • Page 54: Paper Transfer

    After installing a new transfer roller Enter the "Service Mode". Select "Eng Maintenance", and then press "OK" key. Select "Reset Trans Rol" and then press "OK" key. Select “Execute” and the press “OK” key. Exit the Service Mode". M116/M117 4-24...

  • Page 55: Fusing

    Switch off the main power, unplug the machine from its power source, and allow the fusing unit to cool before removing it. 4.7.1 FUSING UNIT Front cover ( p.4-2) Rear cover ( p.4-6) Left cover ( p.4-4) Entrance guide [A] ( x 1) Disconnect the three harnesses ( x 2) 4-25 M116/M117...
  • Page 56 Fusing Pass the cable [A] through the hole [B] inside the machine. Fusing unit [C] ( x 4)  Make sure that the two bushings [A] remain be setting. M116/M117 4-26...

  • Page 57: Reinstallation

    Pass the cable [A] of fusing unit through the hole [B] outside, after setting the fusing unit. After installing a new fusing unit Enter the "Service Mode". Select "Eng Maintenance", and then press "OK" key. Select "Reset FuserUnit" and then press "OK" key. Select “Execute” and the press “OK” key. Exit the Service Mode". 4-27 M116/M117...

  • Page 58: Thermostat

    Fusing 4.7.2 THERMOSTAT  Do not recycle a thermoswitch that is already opened. Safety is not guaranteed if you do this. Fusing unit ( p.4-25) Fusing upper cover [A] ( x 4) Thermostat [A] ( x 2) M116/M117 4-28...

  • Page 59: Thermistor

    Fusing 4.7.3 THERMISTOR Fusing unit ( p.4-25) Fusing upper cover [A] ( x 4) Fusing front cover [A] ( x 2) Thermistor [A] ( x 1) 4-29 M116/M117...

  • Page 60: Fusing Lamp

    Fusing 4.7.4 FUSING LAMP Fusing Unit ( p.4-25) Fusing side covers [A] ( x 2 each) Ground-wires ( x 1 each) Fusing lamp [A] M116/M117 4-30...

  • Page 61: When Reinstall The Fusing Lamp

    Fusing When reinstall the fusing lamp The flat terminal [A] must be placed on the right side of the fusing unit (fusing cable side). 4-31 M116/M117...

  • Page 62: Hot Roller

    Fusing 4.7.5 HOT ROLLER Fusing lamp ( p.4-30) Brackets [A] ( x 2) Ground Plate [A] ( x 1) Hot roller [A] (C-ring x 2, gear x 1, bushing x 2) M116/M117 4-32...

  • Page 63: Pressure Roller

    Pressure roller [A] (Bearing x 2) 4.7.7 HOT ROLLER STRIPPER PAWLS Fusing unit ( p.4-25) Fusing upper cover ( p.4-28 "Thermostat") Metal holders [A] (1 holder for each pawl: x 2 each) Hot roller stripper pawls [A] (1 spring for each pawl) 4-33 M116/M117...

  • Page 64: Motors

    Main motor [B] ( x 4, x 1) 4.8.2 DUPLEX MOTOR (FOR M117) Front cover ( p.4-2) Rear cover ( p.4-6) Left cover ( p.4-4) Right cover ( p.4-7) Top cover ( p.4-8) Duplex motor [A] ( x 2, x 1) M116/M117 4-34...

  • Page 65: Electrical Components

    4.9 ELECTRICAL COMPONENTS  Use a correct rating fuse for the fuse replacement. Never use a wrong rating fuse. If do so, the machine may be damaged. 4.9.1 LAYOUT OF PC BOARDS ECB (Engine Controller Board) Controller Board 4-35 M116/M117...

  • Page 66: Ecb (Engine Controller Board)

    Do not connect any connectors to CN181 when reinstalling the ECB [A]. CN181 is only used for factory.  Do not change the dip switch. The dip switch is only for factory use. EEPROM (Electronically Erasable Programmable Read Only Memory) [A] When installing the new ECB (Engine Controller Board) M116/M117 4-36...

  • Page 67: Eeprom

    -Input the PnP Name, Destination in Service Mode. -Adjust the Registration in Service Mode. -Input serial number on the serial number input display after installing the new EEPROM  Ask your supervisor about how to access the serial number input display. 4-37 M116/M117...

  • Page 68: Controller Board

    Left cover ( p.4-4) Right cover ( p.4-7) Top cover ( p.4-8) ECB ( p.4-36 "ECB (Engine Controller Board)") Drive unit ( p.4-17 "Paper Feed Clutch") Disconnect three connectors in left frame( x 1) 10. Bracket [A] ( x 2) M116/M117 4-38...
  • Page 69 12. Remove the main power cord [B] as sown above( x 2). 13. Remove the ground wire and two connectors. 14. Rear low cover [A] ( x 3) 15. Release the lock [A], and then remove the entrance guide [B] ( x 1). 16. Fusing Unit( p.4-25) 4-39 M116/M117...
  • Page 70 18. For M117 only: Set the machine with the front side facing down, resting on the table. 19. For M117 only: Release the link [A] ( x 1) 20. For M117 only: Duplex cover [A] ( x 4, x 1, gear x 1) M116/M117 4-40...
  • Page 71 Electrical Components 21. PSU [A] ( x 4, x 1) 4-41 M116/M117...

  • Page 72: Charge Terminal Case

    4.9.3 CHARGE TERMINAL CASE Right cover ( p.4-7) Charge terminal case [A] with the harness ( x 2, x 1, hooks) Remove the harness [A] ( x 4). Remove the four springs and terminal pins [B]. Charge terminal case [C] M116/M117 4-42...

  • Page 73: Others

    1)  Install the Cooling fan [A] with its decal facing the outside of the machine. 4.10.2 QUENCHING LAMP Top Cover ( p.4-8) Release two hooks of the quenching lamp with the case [A], and remove it. 4-43 M116/M117...
  • Page 74 Others Remove the quenching lamp [A] from the case (hook x 3). M116/M117 4-44...

  • Page 75: Image Adjustment

    +1.5 mm, in 0.1 mm increments).  Increase the value to shift the print area in the plus direction.  Decrease to shift in the minus direction. Adjust the margins of the test page so that they are equal in size. 4-45 M116/M117...

  • Page 77: System Maintenance Reference

    SYSTEM MAINTENANCE REFERENCE R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 79: System Maintenance Reference

    To go into the next level of an item, select an item then press the "OK" key.  To return to the previous level of an item, press the "Escape" key. Exiting the Service Mode Menu To exit the Service Mode menu, select the "End", and then press “OK” key. M116/M117...

  • Page 80: Menu List

    Engine Maintenance Do not change this setting (Designed for Factory Use). Brand RICOH/ GESTETNER/ INFOTEC/ LANIEA/ NRG/ SAVIN/ SP Sets the model name to a host via USB device. Do not change this setting (Designed for Factory Use). [0x00 – 0x7F] Sets the destination and updates the engine setting.
  • Page 81 [-40 to 40 / 0 (Default) / 0.1 mm/step] Adjusts the vertical registration of thin paper for tray 1. If the machine settings are reset to the factory Vert.T1.Thin defaults, this value does not change. [-40 to 40 / 0 (Default) / 0.1 mm/step] M116/M117...
  • Page 82 [-40 to 40 / 0 (Default) / 0.1 mm/step] Adjusts the vertical registration of thick paper for the bypass tray. If the machine settings are reset to the Vert.BP.Thick factory defaults, this value does not change. [-40 to 40 / 0 (Default) / 0.1 mm/step] M116/M117...
  • Page 83 Do not change this setting (Designed for Factory Use). Fuser SC This button is for resetting an SC related with the fusing errors. Reset Reset Trans Clears the EM counter of the transfer roller. Reset Feed Clears the EM counter of the paper feed roller. M116/M117...
  • Page 84 Displays the EM counter (Transfer Roller: Time). EM Counter Trans Rol Page Displays the EM counter (Transfer Roller: pages). Info Displays the total counter (Remain of Paper Feed Paper Rol Rem Roller). Displays the EM counter (Paper Feed Roller: Paper Rol Page pages). M116/M117...
  • Page 85 Output check (Quenching Lamp) Polygon Motor Output check (Polygon Motor) Tray2 Motor Output check (Tray2 Motor) D Motor Normal Output check (Duplex Motor Normal) D Motor Reserve Output check (Duplex Motor Reverse) Buckle Vert.T1.Plain Adjusts the amount of paper buckle at the M116/M117...
  • Page 86 Adjusts the fusing temperature in the low power Low Power mode. [80 to 135 / 120 (Default) / 5°C/step] Fuse Unit Adjusts the fusing temperature for thin paper. Thin Paper Temp [140 to 165 / 150 (Default) / 5°C/step] M116/M117...
  • Page 87 Adjusts the printable sheets between "toner near Sheets end" to "toner end". [0 to 255 / 200 / 1 sheet/step] Toner Near Adjusts the printable dot count between "toner Dot Count near end" to "toner end". [0 to 255 / 100 / 1 dot/step] M116/M117...
  • Page 88 Sets whether to detect the size mismatch in ejecting the paper or not. When “Yes” is set, the error recovery procedure is performed if size Size Mism. mismatch is detected. When “No” is set, the error recovery procedure is Det. not performed regardless of the size mismatch. [Yes (Default)/ No] M116/M117 5-10...
  • Page 89 Execute (OK) programmed by the user, log data) to factory default. After executing, initial setup menu starts after power-on. CTL Maintenance ON = "PDL Settings" is shown (Default) CTL Maintenance PDL Mode OFF = "PDL Settings" is hidden 5-11 M116/M117...

  • Page 90: Configuration And Maintenance Page

    Dup. Test Page Prints a test page for checking the duplex printing condition.  PCL Font List Prints the current configuration and installed PCL font list.  PS. Font List Prints the current configuration and installed PostScript font list. M116/M117 5-12...

  • Page 91: Total Counter

    Total counter = Printer counter + Reports print Application Counters: Application counters exist for each individual primary machine function, and are incremented by the "controller board" each time the board issues a print request for the function in question. 5-13 M116/M117...

  • Page 92: Firmware Updating

    FwUpdateToolSP.exe (Service Mode execute file)  Setting.ini (Parameter setting)  xxx.brn (Controller Firmware) Make a folder on a local drive of your computer and save the files there. Connect a computer and the machine through a network or directly by USB. M116/M117 5-14...
  • Page 93 Also check that update completion message appears on the machine’s control panel. Turn off the power of the machine, and then turn it back on. Print a configuration or maintenance page to check the machine's firmware version. 5-15 M116/M117...

  • Page 94: Updating The Engine Firmware

    For a USB connection, click "Eng. F/W Update (USB)" [A]. For a network connection, enter the machine's IP address in "Machine IP" [B], and then click "Eng. F/W Update (NET)" [C]. Check the firmware update tool window for messages and the update’s current percentage of completion. M116/M117 5-16...

  • Page 95: Updating The Boot Loader Firmware

    In this case, the controller firmware update has failed. The controller firmware must be updated again.  When attempting to restart the machine, the LCD panel display indicates "Please Download Engine FW Again!" In this case, the engine firmware update has failed. The engine firmware must be updated again. 5-17 M116/M117...

  • Page 96: Fw Update Tool Messages

    Check the download file name in setting.ini. Can't open Eng. ROM file. "EngImageFile=" Please check Eng. ROM Engine F/W file does not exist. Check the download file file. and fw update tool is in the same folder. M116/M117 5-18...
  • Page 97 IP address setting. if timeout.) (4) Check PC firewall setting about FTP. F/W file transmission can not (1) Check network cable be completed. connection. (Transmission will be canceled (2) Check Printer status if it if timeout.) is available. 5-19 M116/M117...
  • Page 98 Not available Eng FW Firmware is Updating... AIO FW is updating Not available Eng Firmware is Engine FW is updating Not available Updating... FW Update Done. *** Please reboot the Please reboot the F/W update is completed. Machine. Machine.*** M116/M117 5-20...

  • Page 99: Fw Update Tool Messages: Error

    Do NOT use print, scan, file. And get wrong checksum. Do not use Printer fax and copy function at So stop to modify F/W. functions when update the same time. firmware. Message for Network update 5-21 M116/M117...
  • Page 100 F/W checks the downloaded is not broken. Do NOT use print, scan, file. And get wrong checksum. Do not use Printer fax and copy function at So stop to modify F/W. functions when update the same time. firmware. M116/M117 5-22...

  • Page 101: Troubleshooting

    TROUBLESHOOTING R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 103: Troubleshooting

    To prevent damage to the machine, the main machine cannot be operated until the fusing related SC has been reset by a service representative.  Enter the "Eng Maintenance" in the “Service Mode”. Press "O.K" in "Fuser SC Reset" with engine maintenance mode, and then turn the main power switch off and on. M116/M117...

  • Page 104: Engine Sc

    LD unit has turned on.  Disconnected cable from the laser synchronizing detection unit or defective connection  Defective laser synchronizing detector  Defective LD  Defective ECB Check the connectors. Replace the laser optics unit. Replace the ECB. M116/M117...

  • Page 105: Sc 4Xx (Image Transfer And Transfer Error)

    SC 4xx (Image Transfer and Transfer Error) Bias leak An error signal is detected for 0.2 seconds when changing the development unit.  Defective transfer roller  Defective high voltage power pack Turn the machine's main power off, and then on. M116/M117...

  • Page 106: Sc 5Xx (Motor And Fusing Error)

    The FAN lock signal – High for 10 seconds, after the fan motor started to rotate.  Disconnected or defective motor harness. Turn the machine's main power off, and then on. Fuser thermistor error The thermistor output is less than 0°C for 5 seconds after the fusing lamp turns M116/M117...
  • Page 107  Defective ECB  Defective PSU Replace the ECB Replace the PSU  Execute "Fuser SC Reset" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. M116/M117...
  • Page 108  Defective fusing lamp Replace the fusing unit. Replace the fusing lamp.  Execute "Fuser SC Reset" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. M116/M117...
  • Page 109 Clear this SC to send a command after a jam removal. Turn off this function after a jam removal.  Execute "Fuser SC Reset" to recover the machine after completing the recovery procedure. Otherwise, the machine continues to issue this SC code and cannot be operated. M116/M117...

  • Page 110: Sc 6Xx (Communication And Other Error)

    The ECB does not receive a memory address command from the controller 20 seconds after paper is in the position for registration.  Defective controller board  Communication error Turn the machine's main power off, and then on. Check if the controller board is firmly connected to the ECB. M116/M117...

  • Page 111: Image Problems

    Colored spots at 75.3 mm intervals: Print cartridge (OPC drum)  Abnormal image at 94.2 mm intervals: Fusing unit (Pressure roller)  Abnormal image at 93.1 mm intervals: Fusing unit (Hot roller)  Abnormal image at 100.5 mm intervals: Paper feed roller M116/M117...

  • Page 112: Test Page Printing

    Enter the "Service Mode". Select "Eng Maintenance", and then press "OK" key. Select "Test Pattern", and then press "OK" key. The following three test pattern pages (Checker flag/ Grid pattern/ Trimming pattern) are printed.  Test pattern samples M116/M117 6-10...

  • Page 113: Dark Lines In Halftone Areas At 75Mm Intervals

    Selecting [On] for [Low Humid. Mode] under the [Maintenance] (Menu) may help to prevent these lines from appearing. When the humidity mode setting is enabled, the drum is rotated slightly every 15 minutes. This keeps the light sensitivity constant across the entire surface of the drum. 6-11 M116/M117...

  • Page 114: Jam Sensor Layout

    6.3 JAM 6.3.1 JAM SENSOR LAYOUT There are the sensors of the jam detection as shown below. Paper Jam Registration Sensor Tray2 Paper Feed Sensor Inverter Sensor Paper Exit Sensor Relay Sensor M116/M117 6-12...

  • Page 115: Jam Message List

    Paper stayed on registration Registration sensor [1] sensor Internal Misfeed Paper does not reach exit Paper exit sensor [4] sensor Misfd: Stnd Tray Paper stayed on exit sensor Paper exit sensor [4] Related to initialize jam 6-13 M116/M117...
  • Page 116 Jam message Cause Misfeed: Tray 2 Tray2 paper feed sensor [2] Internal Misfeed Registration sensor [1] Misfd: Stnd Tray Paper exit sensor [4] Relay sensor [5] Misfd: Dupl Unit Inverter sensor [3] M116/M117 6-14...

  • Page 117: Energy Saver

    ENERGY SAVER R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 119: Energy Saver

    The user can set these timers with Menu (System > Energy Saver 1 or Energy Saver 2)  Energy Saver Mode 1 (30 sec.): This can be only turned on or off.  Energy Saver Mode 2 (1 to 240 min.): This can be turned on or off and timer setting is adjustable (default: 1min.). M116/M117...

  • Page 120: Return To Stand-By Mode

    If the timers are all set to the maximum value, the machine will not begin saving energy until 240 minutes has expired after the last job. This means that after the customer has finished using the machine for the day, energy will be consumed that could otherwise be saved. M116/M117...

  • Page 121: Paper Save

    1. Duplex: Reduce paper volume in half! 2. Combine mode: Reduce paper volume in half! 3. Duplex + Combine: Using both features together can further reduce paper volume by 3/4! M116/M117...

  • Page 122: Total Counter

    Service Mode "Eng Maintenance" > "Total Counter" > "Engine Counter"  Menu “List/Test Print” > “Config. Page” or “Maintenance Pg.” The following table shows paper savings and how the counters increase for some simple examples of single-sided and duplex jobs M116/M117...
  • Page 123 If combine mode is used, the total and duplex counters work in the same way as explained previously. The following table shows paper savings and how the counters increase for some simple examples of duplex/combine jobs. 2 in 1 mode: Simplex Sheet Duplex Paper Originals Total counter used Sheets used Saved M116/M117...
  • Page 124 Paper Save Duplex + 2 in 1 mode: Simplex Sheet Duplex Paper Originals Total counter used Sheets used Saved M116/M117...
  • Page 125 M116/M117 SERVICE MANUAL APPENDICES...
  • Page 127 M116/M117 APPENDICES TABLE OF CONTENTS 1. APPENDIX: SPECIFICATIONS ............ 1-1 1.1 GENERAL SPECIFICATIONS ..............1-1 1.1.1 GENERAL SPECIFICATIONS ............1-1 1.1.2 PRINTER ..................1-3 1.2 SUPPORTED PAPER SIZES ..............1-4 2. APPENDIX: SP MODE TABLE ............. 2-1 2.1 SERVICE MENU ..................2-1 3.

  • Page 129: Appendix: Specifications

    APPENDIX: SPECIFICATIONS R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 131: General Specifications

    Paper size Envelope By-pass tray Custom size: Max.: 216 x 356mm (8.5 x 14 inch) Min.: 90 x 148mm (3.5 x 5.8 inch) Duplex A4, Letter, Legal Optional paper feed A4, LT, LG, B5, HLT, A5 unit SM Appendix M116/M117...
  • Page 132 Machine size 370 x 392 x 262 mm (14.6 x 15.5 x 10.4 inch) (W x D x H) Without Option M116: 11.7 kg(25.8 lb) Weight M117: 12.7 kg(28.0 lb) With a starter AIO cartridge. Energy Saver Mode...

  • Page 133: Printer

    USB2.0, 10BASE-T/100BASE-TX Network Protocol TCP/IP, IPP Memory Standard 64 MB PCL: Windows XP/Vista/7 and Windows Server 2003/2003 R2/2008/2008 R2 Operation System PS3: Windows XP/Vista/7 and Windows Server 2003/2003 R2/2008/2008 R2, and Mac OS X 10.3 or later SM Appendix M116/M117...

  • Page 134: Supported Paper Sizes

    Input Tray SEF/ Auto Type Size Standard Option Bypass Duplex Tray Tray 210x297 182x257 148x210 210x148 128x182 182x128 105x148 148x105 100 x 148 148 x 100 Postcard 200 x 148 148 x 200 Legal "x14" Letter "x11" M116/M117 SM Appendix...
  • Page 135 195 x 267 Env. #10 " x 9 " Env. " x 7 " Monarch Env. C5 162 x 229 Env. C6 114 x 162 Env. DL 110 x 220 Width 100-216mm Length 148-356mm Width 90-216mm Length 140-356mm SM Appendix M116/M117...

  • Page 137: Appendix: Sp Mode Table

    APPENDIX: SP MODE TABLE R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 139: Service Menu

    Service Menu 2. APPENDIX: SP MODE TABLE 2.1 SERVICE MENU See "Main Chapters" for "Service Program Mode". SM Appendix M116/M117...

  • Page 141: Troubleshooting Guide

    APPENDIX: TROUBLESHOOTING GUIDE R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...

  • Page 143: Appendix: Troubleshooting Guide

    Service Call Conditions 3. APPENDIX: TROUBLESHOOTING GUIDE 3.1 SERVICE CALL CONDITIONS See “Main Chapters” for "Service Call Conditions". SM Appendix M116/M117...

  • Page 144: Error Messages

    There is a paper jam in Remove the jammed paper. BypssTray Bypass tray. See the user’s guide. Misfd: Dupl Unit There is a paper jam in the Remove the jammed paper. duplex unit. See the user’s guide. M116/M117 SM Appendix...
  • Page 145 The paper size setting in the Start/JobReset tray, and then press the [Stop/Start] tray # (1, 2, bypass) differs key to continue printing. from that of actual paper size Press the [Job Reset] key to cancel in the tray. printing. SM Appendix M116/M117...
  • Page 146 The paper type setting in the Start/JobReset tray, and then press the [Stop/Start] tray # (1, 2, bypass) differs key to continue printing. from that of actual paper type Press the [Job Reset] key to cancel in the tray. printing. M116/M117 SM Appendix...
  • Page 147 (M355) PAPER FEED UNIT TK 1080 R E V I S I O N H I S T O RY Pag e Date Ad d ed / Upd ated / New None...
  • Page 149 (M355) Paper Feed Unit TK 1080 TABLE OF CONTENTS 1. REPLACEMENT AND ADJUSTMENT .......... 1-1 1.1 EXTERNAL COVERS AND PAPER FEED UNIT........1-1 1.1.1 REAR COVER .................. 1-1 1.1.2 RIGHT COVER ................. 1-2 1.1.3 PAPER FEED UNIT ................1-2 1.2 PAPER FEED ROLLER ................1-4 1.2.1 PAPER FEED ROLLER ..............
  • Page 151 Read This First Safety and Symbols Replacement Procedure Safety  Turn off the main power switch and unplug the machine before beginning any of the replacement procedures in this manual. Symbols Used in this Manual This manual uses the following symbols. : See or Refer to : Screws : Connector...

  • Page 153: Replacement And Adjustment

    REPLACEMENT AND ADJUSTMENT...

  • Page 155: External Covers And Paper Feed Unit

    External Covers and Paper Feed Unit 1. REPLACEMENT AND ADJUSTMENT 1.1 EXTERNAL COVERS AND PAPER FEED UNIT  Turn off the main power switch and unplug the machine before attempting any procedure in this section. 1.1.1 REAR COVER Remove the paper tray unit from the main unit. Pull out the paper tray.

  • Page 156: Right Cover

    1.1.2 RIGHT COVER Rear cover ( 1-1) Right cover [A] ( x2). 1.1.3 PAPER FEED UNIT Right cover ( p.1-2) Paper feed motor bracket ( p.1-8) Paper feed roller shaft gear [A] (C-ring x1) M355...
  • Page 157 External Covers and Paper Feed Unit Release paper feed roller shaft [A] (C-ring x1, bushing x1). Paper feed unit [A] ( M355...

  • Page 158: Paper Feed Roller

    1.2 PAPER FEED ROLLER 1.2.1 PAPER FEED ROLLER Remove the paper feed roller Right cover ( p.1-2). Remove a C-ring [A] and a bushing [B]. Release the paper feed roller shaft [A]. M355...

  • Page 159: Reinstall The Paper Feed Roller

    Paper Feed Roller Release the hook [A] and then move the paper feed roller [B] to the right. Reinstall the paper feed roller Attach the paper feed roller to the paper feed roller shaft. Reinstall the paper feed roller shaft correctly. ...

  • Page 160: Friction Pad

    1.3 FRICTION PAD 1.3.1 FRICTION PAD Pull out the paper tray. Turn the paper feed unit over, and release two hooks [A]. Turn the unit over again, and remove the friction pad [B]. M355...

  • Page 161: Paper Feed Motor And Gears

    Paper Feed Motor and Gears 1.4 PAPER FEED MOTOR AND GEARS 1.4.1 PAPER FEED MOTOR Right cover ( p.1-2) Paper feed motor [A] ( M355...

  • Page 162: Paper Feed Gears

    1.4.2 PAPER FEED GEARS Right cover ( p.1-2) Paper feed motor bracket [A] ( Paper feed gears [A] (each C-ring x1) M355...

  • Page 163: Paper Tray Board

    Paper Tray Board 1.5 PAPER TRAY BOARD 1.5.1 PAPER TRAY BOARD Right cover ( p.1-2) Paper Tray Board ( x2, locking support x2, x 4) M355...

  • Page 164: Paper Tray Unit Set Switch

    1.6 PAPER TRAY UNIT SET SWITCH 1.6.1 PAPER TRAY UNIT SET SWITCH Paper feed unit ( p.1-2) Feeler [A] Paper tray unit set switch [A] (hook x2) M355 1-10...

  • Page 165: Sensors

    Sensors 1.7 SENSORS 1.7.1 PAPER FEED SENSOR Right cover ( p.1-2) Release the actuator [A] from the slot of the paper feed sensor [B] Paper feed sensor [B] (all hooks, 1.7.2 PAPER END SENSOR Right cover ( p.1-2) Release the actuator [A] from the slot of the paper exit sensor [B] Paper end sensor [B] (all hooks, 1-11 M355...

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M117

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