Avaya H.323 9608 Installing And Maintaining page 85

Condition
User data disappeared when the user
logged out of one deskphone and logged
in to another deskphone.
The user reports that button module
buttons are not labeled properly.
The user reports
that personalized
labels cannot be
placed on the
button module's
buttons,
The user reports
inability to gain
access to Contacts
or backed-up Call
Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G
RESOLUTION: Verify that the 46xxsettings
script file is properly specified for your system,
verify that the file server is UNIX or LINUX, and
verify the extension. Then verify that all the
relevant parameters indicated in Chapter 7 of
the Administering Avaya IP Deskphone H.323
9608, 9611G, 9621G, and 9641G, are
accurately specified in the 46xxsettings file.
CAUSE: The second deskphone is unable to
gain access to the backup file.
RESOLUTION: Verify that the first deskphone
creates a backup file. Verify whether
appropriate administration was done in
accordance with Chapter 7 of the
Administering Avaya IP Deskphone H.323
9608, 9611G, 9621G, and 9641G. Then verify
that the second deskphone is administered to
retrieve data from the same location as the first
deskphone. Then verify that all the relevant
parameters indicated in Chapter 7 of the
Administering Avaya IP Deskphone H.323
9608, 9611G, 9621G, and 9641G, are
accurately specified in the 46xxsettings file.
Finally, verify that the HTTP and HTTPS server
on which the backup file is located is
operational and accessible from the second
deskphone.
CAUSE: Improper administration on the call
server.
RESOLUTION: Verify correct administration.
AND the user has CAUSE: Improper administration on the call
tried using the server.
Program AD button RESOLUTION: Verify correct administration.
feature.
AND the user has CAUSE: The user pressed the button module
tried using the button to indicate which button to relabel.
Personalize Labels RESOLUTION: The user should use the list
option on the displayed on the deskphone, scroll to highlight
deskphone. the desired button label, and press either OK
or the corresponding line button.
AND the user is CAUSE: The deskphone is working as
registered via a USB designed.
login. RESOLUTION: Remove the USB device and
log in locally.
Operational errors and status messages
Cause/Resolution
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