Avaya H.323 9608 Installing And Maintaining page 79

Message
Incompatible
Invalid file
IP address
Error
License Error
Limit Error
NAPT Error
No Ethernet
Packet Error
Password Error
Request Error
Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G
RESOLUTION: On the station administration screen, ensure the DCP
set being aliased for this IP deskphone has an H.323 station extension
administered, in accordance with switch administration instructions.
Since the 9600 Series IP deskphones are not supported on DEFINITY
Release 8.4, you must upgrade to a release that supports these
deskphones.
CAUSE: This release of the call server does not support the current
version of the IP deskphone.
RESOLUTION: Upgrade to the current version of Communication
Manager (3.0 or greater) software.
CAUSE: The deskphone does not have sufficient room to store the
downloaded file.
RESOLUTION: Verify that the proper filename is administered in the
script file, and the correct application file is located in the appropriate
location on the HTTP or HTTPS server.
CAUSE: The gatekeeper reports an invalid IP address.
RESOLUTION: This must not happen. Contact Avaya support.
CAUSE: The call server does not support IP telephony.
RESOLUTION: Contact Avaya to upgrade your license.
CAUSE: The call server has reached its limit of IP stations.
RESOLUTION: Un-register deskphones that are not in use, or contact
Avaya to upgrade your license.
CAUSE: A device between the deskphone and the call server is
invoking Network address Port Translation (NAPT), which the 9600
Series IP deskphones do not support.
RESOLUTION: Contact the System Administrator to remove or re-
administer the device.
CAUSE: When first plugged in, the IP deskphone is unable to
communicate with the Ethernet.
RESOLUTION: Verify the connection to the Ethernet jack, verify if the
jack is Category 5, verify if power is applied on the LAN to that jack.
CAUSE: Protocol timeout error.
RESOLUTION: Reenter the correct extension and password. If the
condition persists, contact the System Administrator.
CAUSE: The call server does not recognize the password entered and
displays the Login Error screen.
RESOLUTION: Confirm whether the password is correct, then try
registering again, and enter the password accurately.
CAUSE: The gatekeeper does not accept the registration request sent
by the deskphone as the request is not formatted properly.
RESOLUTION: The deskphone will automatically attempt to register
with the next gatekeeper on its list. If the problem persists, reboot the
deskphone.
Installation error and status messages
Cause/Resolution
August 2013 79