Avaya H.323 9608 Installing And Maintaining page 78

Troubleshooting
Message
Discover
aaa.bbb.ccc.ddd
Discovering...
EEPROM error,
repair
required
Emergency
Option
Extension in
Use
Extension in
use: <NNNN>
Press continue
to take over
this extension
Login|Continue
Finding
router...
Gatekeeper
Error
Gateway Error
78 Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G
phone will also cease use of its IPv4 address and IPADD will be set
to null, and DHCP operation will proceed.
CAUSE: The deskphone is attempting to find a DHCP server, and the
user can view the IP addresses.
RESOLUTION: If this message appears for more than a few seconds,
verify with the LAN Administrator that a DHCP server is appropriately
administered on the network. If a DHCP server is not present, you
must interrupt the Discovering process and use static addressing. For
details on configuring a static address, see
information on page 46. To interrupt the Discovering process, press
the # button, and when you see the 100 Mbs or10 Mbs message,
quickly press the star (*) button.
CAUSE: The 96xx deskphone is attempting to find a DHCP server and
the user is not allowed to view IP addresses.
RESOLUTION: If this message appears for more than a few seconds,
verify with the LAN Administrator that a DHCP server is appropriately
administered on the network. If a DHCP server is not available, you
must interrupt the Discovering process and use static addressing. For
information, see Changing IP address information
interrupt the Discovering process, press the pound (# )button, and
when you see the 1000 Mbps , 100 Mbps or 10 Mbps message,
quickly press the star (*) button.
CAUSE: Application file was not downloaded or saved correctly.
RESOLUTION: The deskphone automatically resets and attempts to
re-initialize.
CAUSE: Incompatible emergency option.
RESOLUTION: This must not happen. Contact Avaya support.
CAUSE: The call server detects an extension conflict with an existing
set or Softphone.
RESOLUTION: By pressing Continue, you can force the current
deskphone to register and thereby disconnect the other user. When
Login is selected instead, the deskphone re-prompts for entry of a
different extension and password.
CAUSE: This deskphone is proceeding through boot-up.
RESOLUTION: Allow the deskphone to continue.
CAUSE: The gatekeeper rejects the registration attempt for an
unspecified reason.
RESOLUTION: Review gatekeeper and call server administrations,
including IP network parameters.
CAUSE: DEFINITY Release 8.4 does not have an H.323 station
extension for this deskphone.
Comments? infodev@avaya.com
Cause/Resolution
Changing IP address
on page 46. To
August 2013