Avaya H.323 9608 Installing And Maintaining page 81

specific deskphone model also contains troubleshooting for users having problems with
specific IP deskphone applications. Most of the problems reported by deskphone users are
LAN-based, where Quality of Service, server administration, and other issues can impact end-
user perception of IP deskphone performance.
Table 4: Operational error conditions for 9600 Series IP deskphones
Condition
The deskphone continually reboots, or
reboots continuously about every 15
minutes.
The message light on the deskphone turns
on and off intermittently, but the deskphone
never registers.
The deskphone
stops working in
the middle of a
call,
The deskphone
was working, but
does not work
now,
Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G
CAUSE: The deskphone cannot find the
HTTP/HTTPS server and/or call server.
RESOLUTION: Ensure that MCIPADD is
administered either manually or through DHCP
or HTTP, as appropriate. Alternately, this might
be a firmware fault because the MAC address
in memory is corrupted; in this case, you must
return the deskphone to Avaya for repair.
CAUSE: This is a hardware fault.
RESOLUTION: You must return the
deskphone to Avaya for repair.
AND no lights are lit CAUSE: Loss of power.
on the deskphone RESOLUTION: Check the connections
and the display is not between the deskphone, the power supply,
lit. and the power jack. For example, verify
whether static addressing was not used or that
any changes to static addresses were entered
correctly.
AND power to the Loss of path to the Avaya call server, expiry of
deskphone is normal DHCP lease, or unavailable DHCP server
and the deskphone when telephone attempts to renegotiate DHCP
might have gone lease.
through the restarting RESOLUTION: As above.
sequence.
AND no lights are lit CAUSE: Loss of power.
on the deskphone RESOLUTION: Check the connections
and the display is not between the deskphone, the power supply,
lit. and the power jack.
AND power to the CAUSE: Loss of communication with the call
deskphone is normal, server.
but there is no dial RESOLUTION: Check LAN continuity from the
tone. The display call server to the deskphone using ARP or
might show "System trace-route and from the deskphone to the call
Busy." server by invoking a Feature button. Verify that
LAN administration has not changed for the
Gatekeeper, TN 2302AP boards, or the LAN
equipment (routers, servers, etc.) between the
switch and the deskphone.
Operational errors and status messages
Cause/Resolution
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