Avaya H.323 9608 Installing And Maintaining page 83

Condition
The deskphone works properly except for
the Speaker.
The deskphone works properly, but you
cannot hear incoming DTMF tones.
The deskphone works properly, but you
cannot hear incoming DTMF tones.
Hands-Free Answer (HFA) is administered
but the deskphone did not automatically
answer a call.
The deskphone does not use and ignores
the HTTP or HTTPS script file and settings
file.
Installing and Maintaining Avaya IP Deskphone H.323 9608, 9611G, 9621G, and 9641G
Local Administrative (Craft) Options
page 37.
CAUSE: Improper non-Category 5 wiring.
RESOLUTION: Replace non-Category 5
wiring with Category 5 wiring.
the user hears CAUSE: The user has changed the Automatic
fluctuations in the Gain Control (AGC) or environmental
volume level which acoustics are not consistent with the current
are worse when the audio settings.
Speaker is on, or at RESOLUTION: Try different On or Off settings
the beginning of a for the AGCHAND, AGCHEAD, and
call, or when a call AGCSPKR parameters.
goes from no one
talking abruptly to a
loud voice.
CAUSE: The Speaker was turned off at the call
server.
RESOLUTION: Administer the call server to
allow that station's Speaker to operate. If that
does not work, do a self-test on the deskphone,
as explained in the
page 47
CAUSE: The TN2302AP board does not pass
in-band DTMF tones.
RESOLUTION: None; the board is operating
as designed.
CAUSE: Call server suppresses sidetone
DTMF.
RESOLUTION: After completing call server
administration, enable On-Hook Dialing on the
Change-System-Parameters screen. If the
user has enabled Hands-Free Answer (HFA),
answers a call using the Speaker, switches to
the handset, and presses dialpad buttons, the
deskphone does not transmit DTMF tones.
Disable HFA to hear DTMF tones.
CAUSE: HFA only works if the deskphone is
idle. The deskphone ignores a second call if a
call, including the ringing tone is in progress.
RESOLUTION: None.
CAUSE: The system value AUTH is set to 1
which indicates that HTTPS is required but no
valid address is specified in TLSSRVR.
RESOLUTION: Change AUTH to 0 (zero), or
enter a valid address for TLSSRVR.
Operational errors and status messages
Cause/Resolution
Performing a self-test on
on page 63.
on
August 2013 83