Incoming Group - Panasonic KX-TD500 Features Manual

General Features

Incoming Group

Description
To support efficient utilization of extensions, they can be grouped together as an Incoming
Group.
Incoming Group is used to direct incoming calls (both extension and outside) to a group of
answering extensions associated with the type of incoming calls.
Up to 96 Incoming Groups can be created in the system.
The following five different types of Incoming Group can be created:
Group Type
Terminate If the called extension is busy, Station Hunting redirects the incoming call to an idle
extension within the same Incoming Group. By dialing the Floating Directory
Number (FDN), the idle extension is searched in the order assigned in the Incoming
Group, always starting from the first assigned extension.
(Station Hunting Group - Terminate).
Ring All the extensions in the Ring Group ring simultaneously.
Operator Within an Operator Group, an operator-seeking call (extension / outside) may come
in on a single operator (Single) or all operators in the group simultaneously (Multi)
depending on System Programming.
UCD (Uniform Successive calls go to a different extension each time a call is received. Extensions
Call are hunted in a circular way.
Distribution)
DIL 1:N Used to group extensions or Extension Groups or both so that an incoming CO call
comes in on multiple extensions simultaneously.
Conditions
• Group Log-in, Log-out
Members of an Incoming Group (except Group Type: None) can leave the group
temporarily when they are away from their desks, to prevent calls being sent to their
extension (Group Log-out). They can return to the group when they are ready to answer a
call (Group Log-in).
• A single extension can be assigned to up to eight different Incoming Groups at a time.
• When one extension is assigned as DN and FDN (Extension Group) simultaneously in the
Incoming Group, the call is handled in the location of DN assignment.
• If the FDN of an Extension Group is assigned as an Incoming Group destination, calls
directed to the Incoming Group are treated in the same manner as calls to their individual
extension depending on the "Group Type" setting of the Incoming Group, not that of the
Extension Group. However, there are the following exceptions:
a)
When "VM" or "AA" is specified in the "Group Type" setting of an Extension Group,
and any group type except "DIL 1:N" is specified in the "Group Type" setting of an
Incoming Group, calls directed to the Incoming Group do not come in on his extension.
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Description
Features Guide