Konica Minolta bizhub C284 Quick Assist Manual page 226

17.1 Cannot print
Description of problem
Print processing on the compu-
ter has finished, but printing
does not start.
bizhub C554/C454/C364/C284/C224
Check points
Is another printer specified?
Is the network or USB cable dis-
connected?
Has an error occurred on the ma-
chine?
Are unprocessed jobs queued on
the machine?
Did you specify [Save in User
Box] when executing the print
job?
Did you specify [Secure Print]
when executing the print job?
Is [Secure Print Only] specified
on the machine?
If account track is enabled, are
the account name and password
correct?
If user authentication is enabled,
are the user name and password
correct?
Does the encryption passphrase
match between the printer driver
and the machine?
Remedy
Check the specified printer
name.
Make sure that the cables are
correctly connected.
Check the control panel of this
machine.
Tap [Job List] to check the job
sequence.
When [Job Priority Operation
Settings] is enabled in the [Ad-
ministrator Settings] of this ma-
chine, only the jobs that are not
experiencing problems are proc-
essed.
Check if the target job is saved in
a User Box. If a file is saved in a
User Box, print it from the User
Box.
For the procedure for printing a
file from a User Box, refer to
page 17-8.
Check if the target job is saved
under [Secure Print]. If it is saved
under [Secure Print], print the file
from the Secure Print User Box.
For details on the Secure Print
function, refer to page 2-9.
Execute the print job in [Secure
Print] mode. For details on the
Secure Print function, refer to
page 2-9.
Enter the correct account name
and password.
Enter the correct user name or
password.
Specify the same encryption
passphrase for this machine and
the printer driver.
For the encryption passphrase
setting procedure for the printer
driver, refer to page 17-9.
17
17-3