Service And Support; Obtaining Technical Support; Obtaining Service - HP surestore t20xe User Manual

Customer Support

Service and Support

Service and Support
Note

Obtaining Technical Support

Obtaining Service

Appendix B-4
Hewlett-Packard and its authorized dealers stand behind the HP product
you have purchased.
Before calling for service or support:


Check that your drive is installed correctly.


Check the troubleshooting advice in this User's Guide and in the
documentation that came with your computer, the host adapter, and
your backup software.
If you need help, your dealer has the latest information regarding HP
products and services and can provide support under HP's comprehensive
menu of reseller services. If your dealer is not able to help, you can obtain
support from HP directly either through online services or by telephone.
Colorado Backup Support
For questions or problems with HP Colorado Backup II, see "Contacting
Customer Support" on page B-7.
Replica Backup Support
For questions or problems with Replica Backup for HP SureStore Tape or
Replica Single Server for HP SureStore Tape, contact Stac, Inc. Select the
Support icon in the Replica program group for more information.
During the warranty period: HP provides a free telephone support service
during the warranty period. Contact your local HP dealer or telephone the
relevant number listed on page B-7. You will be connected to a responsive
team waiting to help you.
After the warranty period: If you require support after your warranty has
expired, you can receive support for a fee through the same telephone
numbers. The fee is charged on a per incident basis. Alternatively, you can
contact your local HP dealer who will be able to advise you and arrange for
service.