Cisco Catalyst 4500 Series Configuration Manual page 1485

Chapter 65 Configuring Call Home
Table 65-5 Common Fields for All Long Text and XML Messages (continued)
Data Item Description
(Plain Text and XML) (Plain Text and XML)
Server ID If message is generated from fabric switch, UDI of switch. If message
is proxied or originated by MA, the MA should overwrite this field with
the MA UDI.
Format is type@Sid@serial
Where
@: Separator character
•
•
•
Example: "WS-C4510R@C@CAT234765XR"
Message description Short text describing the error.
Device name Node that experienced the event. it is the host name of the device.
Contact name Name of person to contact for issues associated with the node
experiencing the event.
Contact e-mail E-mail address of person identified as contact for this unit.
Contact phone Phone number of the person identified as the contact for this unit.
number
Street address Optional field containing street address for RMA part shipments
associated with this unit.
Model name Model name of the unit (such as WS-C4503). it is the specific model as
part of a product family name.
Serial number Chassis serial number of the unit.
Chassis part number Top assembly number of the chassis as read from SEEPROM (such as
WS-C4503 = 73-10558).
Fields specific to a particular alert group message are inserted here.
The following fields may be repeated if multiple CLI commands are executed for this alert group.
Command output The exact command that was run (such as the show running-config
name command).
OL-25340-01
Type: If WS-C4510R, product model number from backplane
SEEPROM.
Sid: "C" identifying serial ID as a chassis serial number
Serial: The serial number as identified by the Sid field.
Software Configuration Guide—Release IOS XE 3.3.0SG and IOS 15.1(1)SG
Message Contents
XML Tag
(XML Only)
For long text message only
CallHome/
MessageDescription
CallHome/ CustomerData/
SystemInfo/ Name
CallHome/CustomerData/Syst
emInfo/Contact
CallHome/CustomerData/Syst
emInfo/ContactEmail
CallHome/CustomerData/Syst
emInfo/ContactPhoneNumber
CallHome/CustomerData/Syst
emInfo/StreetAddress
CallHome/ Device/
Cisco_Chassis/Model
CallHome/ Device/
Cisco_Chassis/ SerialNumber
CallHome/Device/Cisco_Chas
sis/AdditionalInformation/
AD@name="PartNumber"
/aml/attachments/attachment/
name
65-23