Problem Solving; Troubleshooting - Panasonic DX-800 Network Fax Manual

Problem Solving

Troubleshooting

If You Have Any of These Problems
Mode
During Transmission
Transmission Copy
Quality
During Reception
222
Symptom
Document doesn't 1. Check that your document is free of staples and paper
feed/multiple feed
2. Check that your document is the right type to send through
3. Check that the document is loaded properly.
4. Adjust the ADF Pressure.
Document jam The information code 031 will appear on the display if the
document becomes jammed.
Does not stamp 1. Check if Stamp LED is lit.
2. Check Fax Parameter No. 04 and No. 28 settings.
Stamp too light Replace stamp.
Vertical lines on the Check own copy quality. If copy is OK, your machine has no
transmitted document problem, report to the receiving party that they have a
problem. If copy is NG, clean the Document Scanning Area.
Transmitted document 1. Make sure the document is set face down.
is blank 2. Check own copy quality. If copy is OK, your machine has
No recording paper The information code 010 will appear on the display if the
paper runs out.
Recording paper jam The information code 001, 002, 007 or 008 will appear on the
display if the paper gets jammed.
Recording paper Make sure that there is paper in the Paper Cassette. Follow
doesn't advance into the instructions for loading paper.
machine
Recording paper Check to see if the recording paper is jammed inside of the
doesn't eject after machine.
printing
Recording papers are 1. Check if Fax Parameter No. 65 is set to valid.
not stacked in 2. If memory becomes full during reception, the machine will
sequence. Machine
does not print from the
last page received.
Document auto Check Print Reduction settings.
reduction doesn't work
Out of toner The information code 041 will appear on the display if the
Toner Cartridge runs out of toner.
Cause / Action
clips, and that it is not greasy or torn.
a fax machine by consulting the list on "Documents You
Cannot Send". If your document has the characteristics
listed, make a photocopy of your document and send the
copy instead.
no problem, report to the receiving party that they have a
problem. If copy is NG, clean the Document Scanning
Area.
start to print from the 1st page received. We recommend
that optional flash memory card is installed if this symptom
occurs frequently.
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