Panasonic BB-HCM331 Installation/Troubleshooting Manual page 61

Troubleshooting
Problem
E-mail or FTP
transfer cannot
be sent in
transport mode.
SA (Security Association) refers to establishing a secure connection for an encrypted
*1
communication that uses IPsec or IPv6 by exchanging and sharing information such as the
encryption scheme and key before communicating, or refers to an established virtual
encrypted communication pathway.
• The network settings are not set correctly.
Cancel the IPsec settings on the server, PC and camera, and
check that the camera images can be transferred. If they can
be transferred, the IPsec settings were not set correctly. Set
them correctly (see page 63 of Operating Instructions on the
Setup CD-ROM).
• The pre-shared key is not set correctly.
Set the same pre-shared key for the camera, and server (see
page 63 of Operating Instructions on the Setup CD-ROM).
• There is a e-mail server or FTP server within the tunnel mode
network.
Transport mode and tunnel mode cannot be used at the
same time. Cancel the e-mail server or FTP server's IPsec
settings, and communicate using tunnel mode.
• Either server's SA
Restart the camera.
Cause and Remedy
or camera's SA is not established.
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Installation/Troubleshooting
61