Panasonic BB-HCM331 Installation/Troubleshooting Manual page 49

Troubleshooting
Problem
The Top page is
not displayed.
The Top page is
displayed on the
LAN, but not
displayed from
the Internet.
• The connection type is wrong (see page 55 of the Operating
Instructions on the Setup CD-ROM).
If the camera is not connected to the network in the [Auto
Negotiation] setting, set up the camera and the router seeing
the following table.
Network Camera
Router or hub
Auto Negotiation
Full Duplex
100Base-
TX
Half Duplex
Full Duplex
10Base-T
Half Duplex
• The default gateway or DNS server addresses may be wrong.
The correct IP addresses are required especially when you are
using the Viewnetcam.com service.
Assign the correct default gateway and DNS server
addresses (see page 51 of the Operating Instructions on the
Setup CD-ROM).
• The default gateway address may be wrong.
Assign the correct default gateway address (see page 51 of
the Operating Instructions on the Setup CD-ROM).
• UPnP is disabled on the router.
TM
Enable UPnP
• Port forwarding is not enabled on the router (see page 27).
Enable port forwarding seeing the router manual for details.
• Firewalls such as packet filtering on the router is blocking
camera access.
Set the router to allow access to the camera seeing the
router manual for details.
• You are accessing the camera with an IP address for local
camera access.
Access the camera with the global IP address of the router
and port number of the camera.
Cause and Remedy
Auto
Negotiation
—
—
on the router following the router manual.
TM
Installation/Troubleshooting
100Base-TX
10Base-TX
Full Half Full
Duplex Duplex Duplex
— —
— —
— —
— —
— — —
Half
Duplex
—
—
—
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