Text or images cut off check
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Actions
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper type and size settings match the paper type
and size set on the tray.
Do the settings match?
Step 2
Change the paper size and type, or adjust the size settings in the
tray.
Does the problem remain?
Mottled print and dots check
Action
Step 1
a
From the home screen, touch Settings > Device > Preferences.
b
Check if the paper type and size settings match the paper type
and size set on the tray.
Do the settings match?
Step 2
Change the paper size and type, or adjust the size settings in the
tray.
Does the problem remain?
Step 3
Check the paper for texture or rough finish.
Is the paper textured or rough?
Step 4
Replace the textured or rough paper with plain paper.
Does the problem remain?
Diagnostic information
43
Yes
No
Contact the next
Go to step 2.
level of support.
Contact the next
The problem is
level of support.
solved.
Yes
No
Go to step 3.
Go to step 2.
Go to step 3.
The problem is
solved.
Go to step 4.
Go to step 5.
Go to step 5.
The problem is
solved.
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