Page 1 CS921, CS923, CS927 Printers User's Guide May 2020 www.lexmark.com Machine type(s): 5059 Models: 130, 530...
Page 2: Table Of Contents
Contents Contents Safety information..................7 Conventions................................7 Product statements..............................7 Learning about the printer................. 10 Finding information about the printer......................10 Selecting a location for the printer......................... 11 Printer conﬁgurations............................12 Attaching cables..............................14 Using the control panel............................ 15 Understanding the status of the power button and indicator light............16 Using the home screen.............................16 Printing the Menu Settings Page........................
Page 3 Printing from a computer..........................40 Printing from a mobile device........................40 Printing from a mobile device using Lexmark Mobile Print................40 Printing from a mobile device using Google Cloud Print.................. 40 Printing from a mobile device using Mopria Print Service ................40 Printing from a mobile device using AirPrint......................
Page 4 Contents Job Accounting ................................62 XPS....................................63 PDF....................................63 PostScript..................................63 PCL ....................................64 HTML ....................................66 Image ....................................66 Paper..................................67 Tray Conﬁguration............................... 67 Media Conﬁguration ..............................67 Bin Conﬁguration................................. 68 USB Drive................................69 Flash Drive Print................................69 Network/Ports..............................71 Network Overview ................................71 Wireless..................................
Page 5 Contents Troubleshooting..............................91 Troubleshooting................................91 Securing the printer................... 92 Locating the security slot..........................92 Erasing printer memory........................... 92 Erasing printer hard disk memory.........................92 Encrypting the printer hard disk........................93 Restoring factory default settings......................... 93 Statement of Volatility............................93 Maintaining the printer................95 Networking................................95 Setting up serial printing (Windows only)....................98 Cleaning printer parts............................
Page 6 Contents Paper feed problems............................154 Printing problems.............................157 Color quality problems............................ 181 Contacting customer support........................184 Upgrading and migrating.................185 Hardware................................185 Software................................228 Firmware................................229 Notices....................... 230 Index......................240...
Page 7: Safety Information
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of ﬁre, property damage, or poor printer performance.
Page 8 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 9 Safety information CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those speciﬁed in the User’s Guide may result in hazardous radiation exposure. CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced.
Page 10: Learning About The Printer
Finding information about the printer What are you looking for? Find it here Initial setup instructions: See the setup documentation that came with the printer or go to http://support.lexmark.com. • Connecting the printer • Installing the printer software More setup and instructions for using the printer: Information Center—Go to...
Page 11: Selecting A Location For The Printer
Learning about the printer What are you looking for? Find it here The latest supplemental information, updates, and customer Go to http://support.lexmark.com. support: Note: Select your country or region, and then • Documentation select your product to view the appropriate support site.
Page 12: Printer Configurations
Learning about the printer – Away from the direct airﬂow of air conditioners, heaters, or ventilators – Free from direct sunlight and humidity extremes • Observe the recommended temperatures and avoid ﬂuctuations. Ambient temperature 10 to 30°C (50 to 86°F) Storage temperature -10 to 40°C (14 to 104°F) •...
Page 13 Standard 2 x 500-sheet tray Standard bin Conﬁgured model CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters.
Page 14: Attaching Cables
Learning about the printer Staple ﬁnisher Notes: • This option is not supported if another ﬁnisher is installed. • This option is supported only in some printer models. Optional 3000‑sheet tray Note: This option is supported only if another optional tray is installed. Optional 2 x 500‑sheet tray Optional 2500‑sheet tray Finisher...
Page 15: Using The Control Panel
Learning about the printer Use the USB ports Attach a keyboard or any compatible option. Power cord socket Connect the printer to a properly grounded electrical outlet. Ethernet port Connect the printer to an Ethernet network. USB printer port Connect the printer to a computer. Using the control panel...
Page 16: Understanding The Status Of The Power Button And Indicator Light
Learning about the printer Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Keypad Enter numbers or symbols in an input ﬁeld. Power button •...
Page 17: Printing The Menu Settings Page
Learning about the printer Touch Status/Supplies • Show a warning or error message whenever the printer requires intervention to continue processing. • View more information on the printer warning or message, and on how to clear it. Note: You can also access this setting by touching the top section of the home screen.
Page 18: Setting Up And Using The Home Screen Applications
Setting up and using the home screen applications Setting up and using the home screen applications Customizing the home screen From the control panel, touch Settings > Device > Visible Home Screen Icons. Select the icons that you want to appear on the home screen. Apply the changes.
Page 19: Configuring Eco-Settings
Setting up and using the home screen applications Conﬁguring Eco‑Settings From the home screen, touch Eco‑Settings. Conﬁgure Eco‑Mode or Schedule Power Modes. Apply the changes. Managing bookmarks Creating bookmarks Use bookmarks to print frequently accessed documents that are stored in servers or on the web. Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 20: Managing Contacts
Setting up and using the home screen applications • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Bookmarks > Add Folder, and then type a folder name. Note: To limit access to the folder, enter a PIN. Click Save.
Page 21 Setting up and using the home screen applications Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the web page correctly. Click Address Book.
Page 22: Setting Up And Using The Accessibility Features
Setting up and using the accessibility features Setting up and using the accessibility features Enabling Magniﬁcation mode From the control panel, press and hold the 5 key until you hear a voice message. Select Magniﬁcation mode. Select OK. For more information on navigating a magniﬁed screen, see “Navigating the screen using gestures”...
Page 23: Adjusting The Default Headphone Volume
Setting up and using the accessibility features • The volume resets to the default value after the session is logged out or when the printer wakes from Sleep or Hibernate mode. Adjusting the default headphone volume From the control panel, navigate to: Settings >...
Page 24: Using The Keyboard On The Display
Setting up and using the accessibility features Using the keyboard on the display Do one or more of the following: • Drag a ﬁnger over the key to announce the character. • Lift the ﬁnger to enter or type the character in the ﬁeld. •...
Page 25: Loading Paper And Specialty Media
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
Page 26 Loading paper and specialty media Adjust the guides to match the size of the paper that you are loading. Flex, fan, and align the paper edges before loading. Load the paper. • When using letterhead, do either of the following:...
Page 27 Loading paper and specialty media Without an optional ﬁnisher With an optional ﬁnisher One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing One‑sided printing One‑sided printing Two‑sided printing Two‑sided printing • Load pre‑punched paper with the holes toward the front or left side of the tray. •...
Page 28: Loading The 2500-Sheet Tray
Loading paper and specialty media Loading the 2500‑sheet tray The 2500‑sheet tray supports only one paper size, either A4 or letter. To check the supported paper size, pull out the tray and then locate the size indicator on the bottom of the tray. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
Page 29 Loading paper and specialty media Load the paper stack on the right side, and then load the paper stack on the left side. • Make sure that the stack height is below the maximum paper ﬁll indicator on each side of the tray. •...
Page 30: Loading The 3000-Sheet Tray
Loading paper and specialty media • Make sure that the paper stacks do not cross the divider. Push each paper stack against the sides of the tray. Insert the tray. From the control panel, navigate to: Settings > Device > Maintenance > Conﬁguration Menu > Tray Conﬁguration >...
Page 31 Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper stack with the printable side facedown. • Load letterhead facedown for one‑sided printing. • Load letterhead faceup for two‑sided printing. • To avoid paper jams, make sure that the stack height is below the angle on the frame. Lower the feed roller, and then close the door.
Page 32: Loading The Multipurpose Feeder
Loading paper and specialty media From the control panel, navigate to: Settings > Device > Maintenance > Conﬁguration Menu > Tray Conﬁguration > Size Sensing. Select the tray and paper size. Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper that you are loading.
Page 33: Linking Trays
Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper or specialty media. When using letterhead, do either of the following: One‑sided printing Two‑sided printing Warning—Potential Damage: When using envelopes, do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Page 34: Paper Support
Loading paper and specialty media Paper Support Supported paper sizes Paper sizes supported by the printer Paper size 500‑sheet 2 x 500‑sheet 2500‑sheet 3000‑sheet Multipurpose Two‑sided tray tray tray tray printing feeder and dimension 7 3/4 Envelope 98 x 191 mm (3.9 x 7.5 in.) 9 Envelope 98.4 x 225 mm...
Page 35 Loading paper and specialty media Paper size 500‑sheet 2 x 500‑sheet 2500‑sheet 3000‑sheet Multipurpose Two‑sided tray tray tray tray printing feeder and dimension B5 Envelope 176 x 250 mm (6.9 x 9.8 in.) C5 Envelope 162 x 229 mm (6.4 x 9 in.) DL Envelope 110 x 220 mm (4.3 x 8.7 in.)
Page 36 Loading paper and specialty media Paper size 500‑sheet 2 x 500‑sheet 2500‑sheet 3000‑sheet Multipurpose Two‑sided tray tray tray tray printing feeder and dimension Other Envelope Max: 297 x 427.6 mm (11.69 x 16.83 in.) SRA3 1, 4 320 x 450 mm (12.6 x 17.7 in.) Statement 140 x 216 mm...
Page 37 Loading paper and specialty media Paper size Staple ﬁnisher Staple, hole punch Staple, hole punch Booklet ﬁnisher ﬁnisher bin 1 ﬁnisher bin 2 Executive Folio JIS B5 JIS B4 Legal Letter Oﬁcio SRA3 Statement Universal Paper is supported but the ﬁnisher does not stack, staple, or punch holes in it. Paper is supported only if the ﬁnisher stacks and punches holes in it but does not staple it.
Page 38 Loading paper and specialty media Paper type 2 x 500‑sheet 2500‑sheet tray 3000‑sheet tray Multipurpose Two‑sided feeder printing tray Glossy Heavy Glossy Heavy Paper Labels Letterhead Light Paper Plain Paper Preprinted Recycled Rough Envelope Rough Cotton Transparencies Vinyl Labels Print in batches of only up to 20 to prevent them from sticking together. Paper types supported by the ﬁnisher Paper type Staple ﬁnisher...
Page 39 Loading paper and specialty media Paper type Staple ﬁnisher Staple, hole punch ﬁnisher Booklet ﬁnisher Non‑ﬁnishing Staple Non‑ﬁnishing Staple Hole punch Rough Envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough Cotton Custom Type Print in batches of only up to 20 to prevent them from sticking together. Supported paper weights Paper type Standard...
Page 40: Printing
Printing from a mobile device using Lexmark Mobile Print Lexmark Mobile Print allows you to send documents and images directly to a supported Lexmark printer. Open the document, and then send or share the document to Lexmark Mobile Print. Note: Some third‑party applications may not support the send or share feature. For more information, see the documentation that came with the application.
Page 41: Printing From A Mobile Device Using Airprint
Printing Note: Make sure that you download the Mopria Print Service application from the Google Play store and enable it in the mobile device. From your Android mobile device, launch a compatible application or select a document from your ﬁle manager.
Page 42: Printing From A Flash Drive
Printing Printing from a ﬂash drive Insert the ﬂash drive. Notes: • If you insert the ﬂash drive when an error message appears, then the printer ignores the ﬂash drive. If you insert the ﬂash drive while the printer is processing other print jobs, then Busy appears on the •...
Page 43: Supported Flash Drives And File Types
Printing Supported ﬂash drives and ﬁle types Flash drives • Lexar JumpDrive S70 (16GB and 32GB) • SanDisk Cruzer (16GB and 32GB) • PNY Attache (16GB and 32GB) Notes: – The printer supports high‑speed USB ﬂash drives with full‑speed standard. –...
Page 44: Printing Confidential And Other Held Jobs
Printing Verify Job Expiration Set the expiration time that the printer prints a copy before printing the remaining copies. Note: Verify jobs print one copy to check if it is satisfactory before printing the remaining copies. Reserve Job Expiration Set the expiration time that the printer stores print jobs. Note: Reserve held jobs are automatically deleted after printing.
Page 45: Printing A Font Sample List
Printing From the printer home screen, release the print job. • For conﬁdential print jobs, navigate to: Held jobs > select your user name > Conﬁdential > enter the PIN > select the print job > conﬁgure the settings > Print •...
Page 46: Understanding The Printer Menus
Restore Factory Defaults • • Remote Operator Panel Maintenance • • Notiﬁcations Visible Home Screen Icons • • Power Management About this Printer • Information Sent to Lexmark Print • • Layout • • Finishing PostScript • • Setup • •...
Page 47: Device
Understanding the printer menus Device Preferences Menu item Description Display Language Set the language of the text that appears on the display. Country/Region Identify the country or region that the printer is conﬁgured to operate. Run initial setup Run the setup wizard. Off* Keyboard Select a language as a keyboard type.
Page 48: Eco-Mode
Understanding the printer menus Menu item Description Audio Feedback • Enable audio feedback for button presses, panel interactions, paper loaded prompts, and error notiﬁcations. Button Feedback (On*) • Volume (5*) Adjust the feedback volume. Screen Timeout Set the idle time before the display shows the home screen or before the printer logs out a user account automatically.
Page 49 Understanding the printer menus Menu item Description Alarm Control Set the number of times that the alarm sounds when the printer requires user intervention. Single* Continuous Supplies Show the estimated status of the supplies. Show Supply Estimates Show estimates* Do not show estimates Supplies Set the number of times that the alarm sounds when the toner cartridge is low, the staple cartridge is empty, or the hole punch...
Page 50 Understanding the printer menus Menu item Description Error Prevention Set the printer to ﬂush blank pages or pages with partial prints automatically after a jammed page has been cleared. Jam Assist Error Prevention Let the printer continue processing or printing a job automatically after clearing certain printer conditions that Auto Continue require user intervention.
Page 51: Power Management
Information Sent to Lexmark Menu item Description Information Sent to Lexmark Send printer usage and performance information to Lexmark. Supplies and Page Usage Note: Information Send Time appears only when you select any of the settings in Device Performance Information Sent to Lexmark, except None.
Page 52: Accessibility
Understanding the printer menus Accessibility Menu item Description Duplicate Key Strike Interval Set the interval in seconds during which the printer ignores duplicate key presses on an attached keyboard. 0–5 (0*) Key Repeat Initial Delay Set the initial length of delay in seconds before a repeating key starts repeating.
Page 53: Restore Factory Defaults
Understanding the printer menus Restore Factory Defaults Menu item Description Restore Settings Restore the printer factory default settings. Restore all settings Restore printer settings Restore network settings Restore app settings Maintenance Conﬁguration Menu Menu item Description USB Conﬁguration Change the USB driver mode of the printer to improve its compatibility with a personal computer.
Page 54 Understanding the printer menus Menu item Description Tray Conﬁguration Set the paper source that the user ﬁlls when a prompt to load envelope appears. Envelope Prompts Auto* Multipurpose Feeder Manual Envelope Tray Conﬁguration Set the printer to resolve paper- or envelope-related change prompts.
Page 55 Understanding the printer menus Menu item Description Print Conﬁguration Print non‑copy jobs in grayscale. Black Only Mode Off* Print Conﬁguration Enhance the printed output to compensate for misregistration in the printer. Color Trapping Print Conﬁguration Set a text point-size value below which the high‑frequency screens are used when printing font data.
Page 56: Visible Home Screen Icons
Understanding the printer menus Menu item Description App Conﬁguration Enable the Lexmark Embedded Solutions (LES) applications. LES Applications Notes: • When the setting is changed, the printer restarts. • When set to On, this setting does not affect built‑in applications.
Page 57: Print
Export Conﬁguration File to USB Export the conﬁguration ﬁle to a ﬂash drive. Export Compressed Logs to USB Export the compressed log ﬁles to a ﬂash drive. Send Logs Send diagnostic information to Lexmark. Cancel Send Print Layout Menu item...
Page 58: Finishing
Understanding the printer menus Menu item Description Pages per Side Print multiple page images on one side of a sheet of paper. Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side Pages per Side Ordering...
Page 59: Setup
Understanding the printer menus Menu item Description Staple Test Determine whether the staple ﬁnisher is functioning properly. Start Note: This menu item appears only when a ﬁnisher is installed. Hole Punch Punch holes along the edge of the printed output. Off* Note: This menu item appears only when a multiposition staple, hole punch ﬁnisher is installed.
Page 60: Quality
Understanding the printer menus Menu item Description Printer Usage Determine how the color imaging kit operates during printing. Max Speed Notes: Max Yield* • When set to Max Yield, the color imaging kit slows or stops while printing groups of black-only pages. •...
Page 61 Understanding the printer menus Menu item Description Halftone Enhance the printed output to have smoother lines with sharper edges. Normal* Detail Color Saver Reduce the amount of toner used to print graphics and images. Off* Note: When set to On, this setting overrides the value of the Toner Darkness setting.
Page 62: Job Accounting
Understanding the printer menus Job Accounting Menu item Description Job Accounting Set the printer to create a log of the print jobs that it receives. Off* Note: This menu item appears only when a ﬂash memory or hard disk is installed.
Page 63: Xps
Understanding the printer menus Menu item Description Print Error Pages Print a test page that contains information on errors. Off* Minimum Line Width Set the minimum stroke width of any job printed in 1200 dpi. 1–30 (2*) Note: An asterisk (*) next to a value indicates the factory default setting. Menu item Description Scale To Fit...
Page 64: Pcl
Understanding the printer menus Menu item Description Font Priority Establish the font search order. Resident* Notes: Flash/Disk • Resident sets the printer to search its memory for the requested font before searching the ﬂash memory or printer hard disk. • Flash/Disk sets the printer to search the ﬂash memory or printer hard disk for the requested font before searching the printer memory.
Page 65 Understanding the printer menus Menu item Description Lines per Page Specify the number of lines of text for each page printed through the PCL® datastream. 1–255 Notes: • This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page.
Page 66: Html
Understanding the printer menus HTML Menu item Description Font Name Set the font to use when printing HTML documents. Times* Font Size Set the font size to use when printing HTML documents. 1–255 (12*) Scale Scale HTML documents for printing. 1–400% (100*) Orientation Set the page orientation for HTML documents.
Page 67: Paper
Understanding the printer menus Paper Tray Conﬁguration Menu item Description Default Source Set the paper source for all print jobs. Tray [x] (1*) Multipurpose Feeder Manual Paper Manual Envelope Paper Size/Type Specify the paper size or paper type loaded in each paper source. Tray [x] Multi‑Purpose Feeder Manual Paper...
Page 68: Bin Configuration
Understanding the printer menus Menu item Description Portrait Height Set the portrait height of the universal paper. 3–52 inches (14*) 76.2–1321 mm (356*) Feed Direction Set the printer to pick paper from the short edge or long edge direction. Short Edge* Long Edge Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Page 69: Usb Drive
Understanding the printer menus Menu item Description Conﬁgure Bins Conﬁgure the mode of operation for the output bins. Mailbox* Notes: Link • Mailbox allows the standard bin and any optional bin to be selected Link Optional individually. Type Assignment • Link allows all output bins to be linked together as though they were one large bin.
Page 70 Understanding the printer menus Menu item Description Staple Specify the staple position for all print jobs. Off* Note: This menu item appears only when a staple ﬁnisher is installed. 1 staple, top left corner 1 staple, top left corner 2 staples, left 1 staple, top right corner 2 staples, top 1 staple, bottom left corner...
Page 71: Network/Ports
Understanding the printer menus Menu item Description Pages per Side Orientation Specify the orientation of multiple page images when using Pages per Side menu. Auto* Landscape Portrait Pages per Side Border Print a border around each page image when using Pages per Side menu. None* Solid Separator Sheets...
Page 72: Wireless
Menu item Description Setup Using Mobile App Conﬁgure the Wi‑Fi connection using Lexmark Mobile Assistant. Setup On Printer Panel Conﬁgure the Wi‑Fi connection using the control panel. Choose Network Note: 802.1x - RADIUS can be conﬁgured only from the Embedded Add Wi‑Fi Network...
Page 73 Understanding the printer menus Menu item Description Wi‑Fi Protected Setup Establish a Wi‑Fi network and enable network security. WPS Auto Detect Notes: • WPS Auto Detect appears only when the Wireless Security Mode is set to WEP. Start Push Button Method •...
Page 74 Understanding the printer menus Menu item Description 802.1x Encryption Mode Enable Wi‑Fi security through 802.1x standard. WPA+ Notes: WPA2* • This menu item appears only when the Wireless Security Mode is set to 802.1x - RADIUS. • 802.1x - RADIUS can be conﬁgured only from the Embedded Web Server.
Page 75: Ethernet
Understanding the printer menus Menu item Description Job Buffering Temporarily store print jobs in the printer hard disk before printing. Note: This menu item appears only when a hard disk is installed. Off* Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: •...
Page 76: Tcp/Ip
Understanding the printer menus Menu item Description Mac Binary PS Set the printer to process Macintosh binary PostScript print jobs. Auto* Notes: • Auto processes print jobs from computers using either Windows or Macintosh operating systems. • Off ﬁlters PostScript print jobs using the standard protocol. Energy Efficient Ethernet Reduce power consumption when the printer does not receive data from the Ethernet network.
Page 77: Snmp
Understanding the printer menus Menu item Description Enable mDNS Update the multicast DNS settings. WINS Server Address Specify a server address for Windows Internet Name Service (WINS). Enable BOOTP Allow the BOOTP to assign a printer IP address. Off* Restricted Server List Specify the IP addresses that are allowed to communicate with the printer over TCP/IP.
Page 78: Ipsec
Understanding the printer menus Menu item Description SNMP Versions 1 and 2c Conﬁgure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications. Enabled Allow SNMP Set Enable PPM MIB SNMP Community SNMP Version 3 Conﬁgure SNMP version 3 to install and update the printer security.
Page 79 Understanding the printer menus Menu item Description Base Conﬁguration Set the IPSec base conﬁguration. Default* Compatibility Secure DH (Diffie‑Hellman) Group Proposal Set the IPSec base conﬁguration. modp2048 (14)* Note: This menu item appears only when Base Conﬁguration is set modp3072 (15) to Compatibility.
Page 80: Lpd Configuration
Understanding the printer menus Menu item Description Active Let the printer join networks that require authentication before allowing access. Off* Note: An asterisk (*) next to a value indicates the factory default setting. LPD Conﬁguration Note: This menu appears only in network printers or printers that are attached to print servers. Menu item Description LPD Timeout...
Page 81: Usb
Understanding the printer menus Menu item Description Local Domains Specify domain names for HTTP and FTP servers. HTTP Proxy IP Address Conﬁgure the HTTP and FTP server settings. FTP Proxy IP Address HTTP Default IP Port HTTPS Device Certiﬁcate FTP Default IP Port Timeout for HTTP/FTP Specify the amount of time before the server connection stops.
Page 82: Restrict External Network Access
Understanding the printer menus Restrict external network access Menu item Description Restrict external network Restrict access to network sites. access Off* External network address Specify the network addresses with restricted access. E‑mail address for notiﬁcation Specify an e‑mail address to send a notiﬁcation of logged events. Ping frequency Specify the network query interval in seconds.
Page 83: Security
Understanding the printer menus Menu item Description SSID Specify the service set identiﬁer (SSID) of the Wi‑Fi network. Preferred Channel Number Show the PSK on the Network Setup Page. Auto 1–11 (6*) Set PSK Set the preshared key (PSK) to authenticate and validate users on a Wi‑Fi connection.
Page 84: Schedule Usb Devices
Understanding the printer menus Menu item Description Administrative Menus Control access to the printer menu settings. Security Menu Network/Ports Menu Paper Menu Reports Menu Function Conﬁguration Menus Supplies Menu Option Card Menu SE Menu Device Menu Device Management Control access to the printer management options. Remote Management Firmware Updates Apps Conﬁguration...
Page 85: Security Audit Log
Understanding the printer menus Security Audit Log Menu item Description Enable Audit Record the events in the secure audit log and remote syslog. Off* Enable Remote Syslog Send audit logs to a remote server. Off* Remote Syslog Server Specify the remote syslog server. Remote Syslog Port Specify the remote syslog port.
Page 86 Understanding the printer menus Menu item Description Severity of Events to Log Specify the priority level cutoff for logging messages and events. 0 ‑ Emergency 1 ‑ Alert 2 ‑ Critical 3 ‑ Error 4 ‑ Warning* 5 ‑ Notice 6 ‑...
Page 87: Login Restrictions
Understanding the printer menus Menu item Description Digitally Sign Exports Add a digital signature to each exported log ﬁle. Off* Clear Log Delete all audit logs. Export Log Export a security log to a ﬂash drive. Syslog (RFC 5424) Syslog (RFC 3164) Note: An asterisk (*) next to a value indicates the factory default setting.
Page 88: Disk Encryption
Understanding the printer menus Menu item Description Repeat Job Expiration Set the expiration time for a print job that you want to repeat. Off* 1 Hour 4 Hours 24 Hours 1 Week Verify Job Expiration Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies.
Page 89: Erase Temporary Data Files
Understanding the printer menus Erase Temporary Data Files Menu item Description Stored in onboard memory Delete all ﬁles stored on the printer memory. Off* Stored on hard disk Delete all ﬁles stored on the printer hard disk. 1 Pass Erase* Note: This menu item appears only when a printer hard disk is installed.
Page 90: Reports
Understanding the printer menus Menu item Description Minimum Password Length Specify the password length. 0–32 Note: An asterisk (*) next to a value indicates the factory default setting. Reports Menu Settings Page Menu item Description Menu Settings Page Print a report that contains the printer menus. Device Menu item Description...
Page 91: Help
Understanding the printer menus Help Menu item Description Print All Guides Prints all the guides Color Quality Guide Provides information about solving color quality issues Connection Guide Provides information about connecting the printer locally (USB) or to a network Information Guide Provides information about the printer Media Guide Provides information about loading paper and specialty media...
Page 92: Securing The Printer
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Page 93: Encrypting The Printer Hard Disk
Securing the printer Encrypting the printer hard disk This process erases all contents in the hard disk. If necessary, back up important data from the printer before starting the encryption. From the home screen, touch Settings > Security > Disk Encryption > Start encryption. Follow the instructions on the display.
Page 94 Securing the printer Disposing of a printer hard disk • Degaussing—Flushes the hard disk with a magnetic ﬁeld that erases stored data • Crushing—Physically compresses the hard disk to break component parts and render them unreadable • Milling—Physically shreds the hard disk into small metal bits Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is stored.
Page 95: Maintaining The Printer
Using Lexmark Mobile Assistant Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google Play store or App Store online store. From the printer home screen, touch Settings > Network/Ports > Wireless > Setup Using Mobile App >...
Page 96 Maintaining the printer Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: • The access point (wireless router) is WPS‑certiﬁed or WPS‑compatible. For more information, see the documentation that came with your access point. •...
Page 97 Maintaining the printer Connecting using Wi‑Fi From the mobile device, go to the settings menu. Tap Wi‑Fi, and then select the printer SSID. Note: The string DIRECT-xy (where x and y are two random characters) is added before the SSID. Enter the PSK.
Page 98: Setting Up Serial Printing (Windows Only)
Maintaining the printer Setting up serial printing (Windows only) Set the parameters in the printer. From the control panel, navigate to the menu for the port settings. Locate the menu for the serial port settings, and then adjust the settings, if necessary. Apply the changes.
Page 99 Maintaining the printer Cleaning the printhead lens Open door A. Remove the waste toner bottle. Using the printhead wiper, clean the printhead lens. Insert the wiper back into place.
Page 100 Maintaining the printer Insert the waste toner bottle, and then close the door. Emptying the hole punch box Open door H.
Page 101 Maintaining the printer Remove, and then empty the hole punch box. Insert the hole punch box. Close the door.
Page 102: Ordering Parts And Supplies
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
Page 103 Waste toner bottle 54G0W00 Ordering staple cartridges Item Part number Staple cartridges 25A0013 Ordering maintenance kits Lexmark CS921, CS923, and CS927 maintenance kits Maintenance kits Part number 200K MPF maintenance kit 41X1977 600K CMY developer maintenance kit 41X1594 Black developer maintenance kit...
Page 104 Maintaining the printer Lexmark CS921 and CS927 maintenance kits Maintenance kits Part number 300K transfer belt maintenance kit 41X1593 Fuser maintenance kit, 100 V 41X2060 Fuser maintenance kit, 110 V 41X2061 Fuser maintenance kit, 120 V 41X1860 Fuser maintenance kit, 230 V...
Page 105: Replacing Parts And Supplies
Maintaining the printer Replacing parts and supplies Replacing a toner cartridge Open door A. Remove the toner cartridge. Unpack the new toner cartridge. Shake the toner cartridge three times.
Page 106 Maintaining the printer Insert the new toner cartridge. Remove the waste toner bottle.
Page 107 Maintaining the printer Using the printhead wiper, clean the printhead lens. Insert the wiper back into place. Insert the waste toner bottle, and then close the door.
Page 108 Maintaining the printer Replacing a photoconductor unit Open door A. Remove the waste toner bottle. Remove the photoconductor unit. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
Page 109 Maintaining the printer Unpack the new photoconductor unit. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than one minute. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
Page 110 Maintaining the printer Insert the new photoconductor unit. Using the printhead wiper, clean the printhead lens. Insert the wiper back into place.
Page 111 Maintaining the printer Insert the waste toner bottle, and then close the door.
Page 112 Maintaining the printer Replacing the waste toner bottle Open door A. Remove the waste toner bottle. Using the printhead wiper, clean the printhead lens. Insert the wiper back to into place. Unpack the new waste toner bottle.
Page 113 Maintaining the printer Insert the new waste toner bottle, and then close the door. Replacing the pick, feed, and separator rollers Pick roller Feed roller Separator roller...
Page 114 Maintaining the printer Turn off the printer. Remove all the trays. • Standard tray • Optional 2500‑sheet tray Notes: – Use the screwdriver stored inside door A. – To remove the optional 2 x 500‑sheet tray, follow the procedure in removing the standard tray.
Page 115 Maintaining the printer Open door C. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 116 Maintaining the printer Open door D. Notes: • Door D is only accessible if an optional 2500‑ or 2 x 500‑sheet tray is installed. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door.
Page 117 Maintaining the printer Locate the rollers. Remove the rollers. Insert the new rollers until they click into place. Note: Make sure to insert the rollers to their proper places. Close doors D and C. Insert the trays, and then turn on the printer.
Page 118 Maintaining the printer Replacing the transfer belt Turn off the printer. Open door C. Notes: • Make sure that the door does not hit any cable attached to the printer. • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 119 Maintaining the printer Using the screwdriver stored inside door A, remove the door stopper. Loosen the screws that secure the transfer belt.
Page 120 Maintaining the printer Remove the paper guide. Remove the transfer belt. Unpack the new transfer belt. Warning—Potential Damage: Do not touch the transfer belt. Doing so may affect the quality of future print jobs. Insert the new transfer belt until it clicks into place.
Page 121 Maintaining the printer Using the printhead wiper, clean the printhead lens. Insert the paper guide. Secure the transfer belt. Reattach the door stopper. Close the door, and then turn on the printer. Replacing the transfer roller Open door C. Notes: •...
Page 122 Maintaining the printer Remove the transfer roller. Unpack the new transfer roller. Insert the new transfer roller until it clicks into place. Close the door.
Page 123 Maintaining the printer Replacing the staple cartridge Replacing the staple cartridge in the staple ﬁnisher Slide the staple ﬁnisher. Remove the empty staple cartridge. Unpack the new staple cartridge.
Page 124 Maintaining the printer Insert the new staple cartridge until it clicks into place. Slide the ﬁnisher back into place. Replacing the staple cartridge in the staple, hole punch ﬁnisher Open door H.
Page 125 Maintaining the printer Remove the staple cartridge. Unpack the new staple cartridge. Insert the new staple cartridge until it clicks into place. Close the door.
Page 126 Maintaining the printer Replacing the staple cartridge in the booklet ﬁnisher Open door H, and then pull out the booklet maker. Remove the staple cartridge. Unpack the new staple cartridge.
Page 127: Moving The Printer
Maintaining the printer Insert the new staple cartridge until it clicks into place. Push the booklet maker back into place, and then close the door. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 128: Saving Energy And Paper
Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Conﬁguring the power save mode settings Sleep mode From the home screen, touch Settings >...
Page 129: Recycling
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Page 130: Clearing Jams
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies ﬂat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Page 131: Identifying Jam Locations
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Page 132: Paper Jam In The Multipurpose Feeder
Clearing jams Jam locations Finisher • Booklet ﬁnisher • Staple, hole punch ﬁnisher Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door C to remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot.
Page 133 Clearing jams CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Notes: • Make sure that the door does not hit any cable attached to the printer. •...
Page 134 Clearing jams • Below the fuser area • Duplex area...
Page 135 Clearing jams • Above the duplex area Open the standard trays, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the trays, and then close the door.
Page 136: Paper Jam In Door D
Clearing jams Paper jam in door D Open door D, and then remove the jammed paper. Notes: • If a 3000‑sheet tray is installed, then slide the tray to the right to open the door. • Open door C to make sure that all paper fragments are removed, and then close the door. Open the optional tray, and then remove the jammed paper.
Page 137: Paper Jam In The 3000-Sheet Tray
Clearing jams Close the tray, and then close the door. Paper jam in the 3000‑sheet tray Slide the 3000‑sheet tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 138: Paper Jam In The Booklet Finisher
Clearing jams Open door F, and then remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the door, and then slide the tray back into place. Paper jam in the booklet ﬁnisher Open door G, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 139 Clearing jams Open door J. Open door H.
Page 140 Clearing jams Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Door J • Areas H1 and H2...
Page 141 Clearing jams • Area H6 Pull out the booklet maker. Remove the jammed paper from any of the following locations. Note: Make sure that all paper fragments are removed. • Area H8...
Page 142: Paper Jam In The Staple Finisher
Clearing jams • Area H9 • Area H10 Push the booklet maker back into place. Close doors H and J. Paper jam in the staple ﬁnisher Remove paper from the staple ﬁnisher bin. Slide the staple ﬁnisher, and then remove the jammed paper. Note: Make sure that all paper fragments are removed.
Page 143 Clearing jams If necessary, turn the spinner wheel G1 downward to feed the jammed paper into the ﬁnisher bin, and then remove the jammed paper. Slide the ﬁnisher back into place.
Page 144: Staple Jam In The Staple Finisher
Clearing jams Staple jam in the staple ﬁnisher Slide the staple ﬁnisher. Remove the staple cartridge holder.
Page 145 Clearing jams Remove the loose staples. Insert the staple cartridge holder until it clicks into place. Slide the ﬁnisher back into place.
Page 146: Staple Jam In The Staple, Hole Punch Finisher
Clearing jams Staple jam in the staple, hole punch ﬁnisher Open door H. Remove the staple cartridge holder.
Page 147 Clearing jams Remove the loose staples. Insert the staple cartridge holder until it clicks into place. Close the door.
Page 148: Staple Jam In The Booklet Finisher
Clearing jams Staple jam in the booklet ﬁnisher Open door H, and then pull out the booklet maker. Remove the staple cartridge holder.
Page 149 Clearing jams Remove the loose staples. Insert the staple cartridge holder until it clicks into place. Push the booklet maker back into place, and then close the door.
Page 150: Troubleshooting
Troubleshooting Troubleshooting Network connection problems Cannot open Embedded Web Server Action Step 1 Go to step 2. Turn on the printer. Check if the printer is on. Is the printer on? Step 2 Go to step 3. Type the correct printer IP address in Make sure that the printer IP address is correct.
Page 151 Troubleshooting Action Step 7 The problem is Contact customer solved. support. Access the Embedded Web Server. Did the Embedded Web Server open? Unable to read ﬂash drive Action Step 1 Go to step 2. Wait for the printer to ﬁnish processing the Check if the printer is not busy processing another print, copy, other job.
Page 152: Hardware Options Problems
Troubleshooting Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn on the printer. Does the internal option operate correctly? Step 2 Go to step 4.
Page 153: Issues With Supplies
The printer has detected a non‑Lexmark supply or part installed in the printer. Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Page 154: Paper Feed Problems
Troubleshooting Read the warning message, and then select Continue. Press and hold X and # simultaneously for 15 seconds to clear the message. Note: If you are unable to reset the supply usage counters, then return the item to the place of purchase.
Page 155 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Reduce the number of pages to print. Print the document. Are the pages collated correctly? Tray linking does not work Action Step 1 The problem is Go to step 2. solved.
Page 156 Troubleshooting Connect the power cord to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible. Turn on the printer.
Page 157: Printing Problems
Troubleshooting Jammed pages are not reprinted Action The problem is Contact customer From the control panel, navigate to: solved. support. Settings > Device > Notiﬁcations > Jam Content Recovery In the Jam Recovery menu, select On or Auto. Print the document. Are the jammed pages reprinted? Printing problems Conﬁdential and other held documents do not print...
Page 158 Troubleshooting Action Step 3 The problem is Go to step 4. solved. If you are printing from the Internet, then the printer may be reading the multiple job titles as duplicates. For Windows users Open the Printing Preferences dialog. From the Print and Hold section, select Keep duplicate documents.
Page 159 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Depending on your operating system, specify the print resolution from the Printing Preferences or Print dialog. Set the resolution to 2400 Image Q. Print the document. Is the printer printing slow? Step 4 Go to step 5.
Page 160 Troubleshooting Action Step 7 Contact customer The problem is support. solved. Make sure that the printer is not overheating. Notes: • Allow the printer to cool down after a long print job. • Observe the recommended ambient temperature for the printer.
Page 161 Troubleshooting Action Step 5 The problem is Contact customer solved. support. Remove, and then reinstall the print driver. Print the document. Is the document printed? Print quality is poor Blank or white pages Note: Before solving the problem, print the print quality test pages. From the home screen, touch Settings > Troubleshooting >...
Page 162 Troubleshooting Dark print Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 163 Troubleshooting Action Step 4 Go to step 5. Go to step 6. Check if the paper has texture or rough ﬁnishes. Are you printing on textured or rough paper? Step 5 Go to step 6. The problem is solved. Replace textured or rough paper with plain paper. Print the document.
Page 164 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 165 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Perform Color Adjust. From the control panel, navigate to: Settings > Print > Quality > Advanced Imaging > Color Adjust Print the document. Does gray or colored background appear on prints? Step 2 Contact customer...
Page 166 Troubleshooting Action Step 3 The problem is Contact customer solved. support. Depending on your operating system, specify the paper size from the Printing Preferences or Print dialog. Note: Make sure that the setting matches the paper loaded. Print the document. Are the margins correct? Light print Note: Before solving the problem, print the Print Quality Test Pages.
Page 167 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Turn off Color Saver. From the control panel, navigate to: Settings > Print > Quality > Color Saver Print the document. Is the print light? Step 4 Go to step 5. The problem is solved.
Page 168 Troubleshooting Action Step 8 Contact customer The problem is support. solved. Remove, and then insert the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging kit.
Page 169 Troubleshooting Mottled print and dots Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2.
Page 170 Troubleshooting Action Step 5 Contact customer The problem is support. solved. Remove, and then insert the imaging kit. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging kit.
Page 171 Troubleshooting Action Step 3 Go to step 4. The problem is solved. Print on the other side of the paper. Remove paper, ﬂip it over, and then reload paper. Print the document. Is the paper curled? Step 4 Contact customer The problem is support.
Page 172 Troubleshooting Action Step 3 Contact customer The problem is support. solved. Check if the paper loaded is supported. Note: If paper is not supported, then load a supported paper. Print the document. Is the print crooked or skewed? Solid color or black images Note: Before solving the problem, print the Print Quality Test Pages.
Page 173 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
Page 174 Troubleshooting Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to Settings > Troubleshooting > Print Quality Test Pages. For non-touch-screen printer models, press navigate through the settings. Action Step 1 Go to step 2. The problem is solved.
Page 175 Troubleshooting Action Contact customer The problem is Remove, and then insert the imaging kit. support. solved. Warning—Potential Damage: Do not expose the imaging kit to direct light. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum under the imaging kit.
Page 176 Troubleshooting Action Step 2 Go to step 3. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you use it. Print the document. Do dark lines appear on prints? Step 3 Contact customer...
Page 177 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 178 Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type from the Printing Preferences or Print dialog. Notes: • Make sure that the setting matches the paper loaded. • You can also change the setting on the printer control panel.
Page 179 Troubleshooting Action Take note of the Take note of the Using the Print Quality Test Pages, measure the distance distance, and then distance, and then between the repeating defects on the affected color page. contact customer contact customer Check if the repeating defects match any of the following support.
Page 180 Troubleshooting Action Step 4 Press the power Go to step 5. button to wake the Check if the printer is in Sleep or Hibernate mode. printer. Is the printer in Sleep or Hibernate mode? Step 5 Go to step 6. Insert the cables to the correct ports.
Page 181: Color Quality Problems
Troubleshooting Action Step 2 The problem is Go to step 3. solved. Depending on your operating system, specify the paper size and paper type from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel.
Page 182 Troubleshooting Object type Color conversion tables RGB Image • Vivid—Produces brighter, more saturated colors and may be applied to all incoming color formats. RGB Text • sRGB Display—Produces an output that approximates the colors RGB Graphics shown on a computer monitor. Black toner usage is optimized for printing photographs.
Page 183 Troubleshooting What is manual color correction? When manual color correction is enabled, the printer employs user‑selected color conversion tables to process objects. Manual color correction settings are speciﬁc to the type of object being printed (text, graphics, or images). It is also speciﬁc to how the color of the object is speciﬁed in the software program (RGB or CMYK combinations).
Page 184: Contacting Customer Support
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Page 185: Upgrading And Migrating
Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Lexmark Internal Solutions Port (ISP) – MarkNet N8370 Wireless Print Server – IEEE 1284‑B Parallel Card – RS‑232C Serial Card Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
Page 186 Upgrading and migrating Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer. If the printer has a ﬁlter cover, then remove the cover. Remove the controller board access cover. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Page 187 Upgrading and migrating Remove the controller board shield.
Page 188 Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Insert the memory card until it clicks into place. Attach the shield, and then attach the access cover. Attach the connector cover. If you removed a ﬁlter cover, then attach the cover.
Page 189 Upgrading and migrating Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer. If the printer has a ﬁlter cover, then remove the cover. Remove the controller board access cover. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity.
Page 190 Upgrading and migrating Remove the controller board shield. Unpack the printer hard disk.
Page 191 Upgrading and migrating Attach the hard disk, and then connect the hard disk interface cable to the controller board. Attach the shield, and then attach the access cover. Attach the connector cover. If you removed a ﬁlter cover, then attach the cover. Connect the power cord to the electrical outlet, and then turn on the printer.
Page 192 Upgrading and migrating Installing an optional card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
Page 193 Upgrading and migrating If the printer has a ﬁlter cover, then remove the cover. Remove the controller board access cover. Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors.
Page 194 Upgrading and migrating Remove the controller board shield. Unpack the optional card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Push the card ﬁrmly into place. Note: The entire length of the connector on the card must touch and be ﬂush against the controller board.
Page 195 Upgrading and migrating If you removed a ﬁlter cover, then attach the cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 196 Upgrading and migrating Remove the controller board shield.
Page 197 Upgrading and migrating Open the port access door. Remove the option slot cover. Note: Using a Phillips screwdriver, remove the screw. Lift the cover, and then pull it out completely. Unpack the wireless print server, and then pass it through the option slot.
Page 198 Upgrading and migrating Attach the thumbscrews. Connect the wireless print server to the controller board.
Page 199 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 200 Upgrading and migrating Attach the stabilizing feet to the tray, and then remove the adhesive cover. Using the side handles, align the printer with the tray, and then lower the printer into place. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 201 Upgrading and migrating Using the screwdriver stored inside door A, remove the connector cover from the rear of the printer.
Page 202 Upgrading and migrating Connect the tray connector to the printer. Open trays 2 and 3.
Page 203 Upgrading and migrating Secure the tray to the printer with the locking clips and metal bracket. • Front • Rear Close the trays, and then attach the connector cover. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 204 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 205 Upgrading and migrating Using the screwdriver stored inside door A, disconnect the 2 x 500‑ or 2500‑sheet tray cable from the rear of the printer. Open trays 2 and 3.
Page 206 Upgrading and migrating Remove the metal brackets and the locking clip that secure the 2 x 500‑ or 2500‑sheet tray to the printer. • Front • Rear Close the trays. Using the side handles, remove the printer from the 2 x 500‑ or 2500‑sheet tray. CAUTION—POTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it may require two or more people to lift it safely.
Page 207 Upgrading and migrating Remove the stabilizing feet from the tray.
Page 208 Upgrading and migrating Remove the adhesive covers. Open the tray, and then remove the mounting bracket and rail covers.
Page 209 Upgrading and migrating Attach the side mounting brackets to the tray, and then insert the guide plate into the rail. Attach the rail, and then attach the mounting bracket and rail covers. Close the tray.
Page 210 Upgrading and migrating Using the side handles, align the printer with the tray, and then lower the printer into place. Align the 3000‑sheet tray with the printer, and then attach the mounting post.
Page 211 Upgrading and migrating Secure the tray cable with the clamp.
Page 212 Upgrading and migrating Connect the tray cable to the printer. Attach the tray cable cover.
Page 213 Upgrading and migrating Slide the tray until it clicks into place. Attach the stabilizing feet to the printer.
Page 214 Upgrading and migrating Connect the 2 x 500‑ or 2500‑sheet tray connector to the printer. Open trays 2 and 3, and then secure the 2 x 500‑ or 2500‑sheet tray to the printer with the locking clips and metal bracket. •...
Page 215 Upgrading and migrating • Rear Close the trays. Connect the power cord to the printer, and then to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of ﬁre or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Page 216 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 217 Upgrading and migrating Remove the adhesive cover, and then remove the paper bail. Using the screwdriver stored inside door A, remove the covers for the paper guide sensor and slide rail.
Page 218 Upgrading and migrating Remove the paper guides. Attach the sensor cover.
Page 219 Upgrading and migrating Insert the ﬁnisher. Secure the ﬁnisher to the printer. Note: Use the screw that came with the ﬁnisher.
Page 220 Upgrading and migrating Attach the ﬁnisher slide rail cover. Note: Use the screws that came with the ﬁnisher. Remove the ﬁlter cover. Note: This step is applicable only in some printer models.
Page 221 Upgrading and migrating Connect the ﬁnisher cable to the printer. Reattach the ﬁlter cover. Note: This step is applicable only in some printer models.
Page 222 CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported conﬁgurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
Page 223 Upgrading and migrating Remove the standard bin, and then remove the paper bail. Using the screwdriver stored inside door A, remove the paper guides. Insert the paper transport. Note: Use the screws that came with the ﬁnisher.
Page 224 Upgrading and migrating Attach the ﬁnisher to the printer.
Page 225 Upgrading and migrating Insert the staple cartridge into the ﬁnisher until it clicks into place. Remove the ﬁlter cover. Note: This step is applicable only in some printer models.
Page 226 Upgrading and migrating Connect the ﬁnisher cable to the printer. Reattach the ﬁlter cover. Note: This step is applicable only in some printer models.
Page 227 Upgrading and migrating Secure the cable. Insert the bins. Notes: • Use the screws that came with the ﬁnisher. • When inserting bin 2, avoid moving the bracket. • Bin 3 is supported only in the booklet ﬁnisher. Attach the publications holder, and then attach the clamp.
Page 228: Software
• From the software CD that came with your printer. • Go to http://support.lexmark.com, and then select your printer and operating system. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer.
Page 229: Firmware
Updating ﬁrmware Some applications require a minimum device ﬁrmware level to operate correctly. For more information on updating the device ﬁrmware, contact your Lexmark representative. Open a web browser, and then type the printer IP address in the address ﬁeld.
Page 230: Notices
For Lexmark technical support, go to http://support.lexmark.com. For information on Lexmark's privacy policy governing the use of this product, go to www.lexmark.com/privacy. For information on supplies and downloads, go to www.lexmark.com.
Page 231 Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries. Google Cloud Print, Google Chrome, Android, and Google Play are trademarks of Google LLC.
Page 232 Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling.
Page 233 ENERGY STAR ® Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certiﬁed to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as of the date of manufacture.
Page 234 Note: Some modes may not apply to your product. Mode Description Power consumption (Watts) Printing The product is generating hard‑copy output from electronic One-sided: 575 (CS921, CS927); 1050 inputs. (CS923) Two-sided: 650 (CS921, CS927); 1000 (CS923) Copy The product is generating hard‑copy output from hard‑copy original documents.
Page 235 Description Power consumption (Watts) Ready The product is waiting for a print job. 140 (CS921, CS927); 200 (CS923) Sleep Mode The product is in a high‑level energy‑saving mode. 1.02 (CS921, CS927); 2.11 (CS923) Hibernate The product is in a low‑level energy‑saving mode.
Page 236 Note: To assure compliance with FCC regulations on electromagnetic interference for a Class A computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Page 237 Notices The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungária Kft., 8 Lechner Ödön fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
Page 238 —Is manufactured from new parts, or new and serviceable used parts, which perform like new parts —Is, during normal use, free from defects in material and workmanship If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
Page 239 Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable.
Page 240: Index
Index Index canceling a print job deleting 21 Numerics from the computer 45 editing 20 2500‑sheet tray from the printer control control panel loading 28 using 15 panel 45 3000‑sheet tray cannot open Embedded Web creating bookmarks 19 loading 30 Server 150 creating folders 900.xy error 151...
Page 241 188 loading the 2500‑sheet tray 28 installing options loading the 3000‑sheet tray 30 memory card 185 genuine Lexmark parts and loading trays 25 optional card 192 supplies 102 locating jam areas 131 installing the 3000‑sheet...
Page 242 11, 127 optional tray 136 HTTP/FTP Settings 80 multipurpose feeder staple ﬁnisher 142 Image 66 loading 32 paper jams Information Sent to Lexmark 51 avoiding 130 IPSec 78 location 131 Job Accounting 62 paper size navigating the screen Layout 57...
Page 243 93 setting up 98 printer information recycling setting the paper size 25 ﬁnding 10 Lexmark packaging 129 setting the paper type 25 printer is not responding 179 Lexmark products 129 setting the Universal paper printer memory...
Page 244 USB ports 14 ﬁnisher conﬁdential and other held using Display Customization 18 installing 222 documents do not print 157 using genuine Lexmark parts and statement of volatility 93 envelope seals when supplies 102 storing print jobs 43 printing 154 using the control panel 15...
Page 245 Index Wi‑Fi network deactivating 97 Wi‑Fi Protected Setup wireless network 96...

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