Paper Jams - Lexmark CS720 Service Manual

Action
Step 5
Check the paper path exiting the tray.
Is the paper path free of fragments and contamination?
Step 6
Clean the paper path.
Does the problem remain?
Step 7
a
Enter the Diagnostics menu, and then navigate to:
Printer diagnostics and adjustments > Motor tests > Pick (tray
1)
b
Select a setting, and then touch Start.
Does the motor run?
Step 8
Check the motor cable for proper connection and damage, and
replace if necessary.
Does the problem remain?
Step 9
a
Replace the motor (tray 1 pick).
b
Perform a print job.
Does the problem remain?
242–244 paper jams
242 paper jam messages
Error code Description
242.21 Paper fed from tray 2 remains detected at the
sensor (tray 2 pass‑through) or at the sensor (tray
2 trailing edge) after the printer is turned on.
242.22 Paper fed from tray 2 was detected earlier than
expected at the sensor (tray 2 pass-through) or at
the sensor (tray 2 trailing edge).
242.24 Paper fed from tray 2 cleared the sensor (tray 2
pass-through) or the sensor (tray 2 trailing edge)
earlier than expected.
242.25 Paper fed from tray 2 cleared the sensor (tray 2
pass-through) or the sensor (tray 2 trailing edge)
later than expected.
Action
See
pass-through) static jam service check" on
page
See
pass‑through): Paper arrived too early
service check" on page
See
pass-through): Paper cleared too early
service check" on page
See
pass-through): Paper cleared too late
service check" on page
Diagnostic information
124
Yes No
Go to step 7. Go to step 6.
Go to step 7. The problem is
solved.
Contact the next Go to step 8.
level of support.
Go to step 9. The problem is
solved.
Contact the next The problem is
level of support. solved.
"Sensors (tray [x] trailing edge and
129.
"Sensors (tray [x] trailing edge and
130.
"Sensors (tray [x] trailing edge and
137.
"Sensors (tray [x] trailing edge and
138.
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