Holding And Resuming Calls; Transfering A Call; Managing Calls - Polycom VVX 300 User Manual

When using the speakerphone, the Speakerphone key glows green. When using the headset, the Headset key glows
green if an analog headset is connected or blue if a USB headset is connected.

HOLDING AND RESUMING CALLS

When you are in a call, you can place a call on hold and resume the call.
To hold a call:
During an active call, select Hold. If you're in the Calls screen, highlight the call first.
A hold icon is displayed on the line of the held call, and a red LED light flashes on the line key for all phones.
To resume a held call:
1. Do one of the following:
a. Select Resume.
b. From the Calls screen, select the call to highlight it, and select Resume.

TRANSFERING A CALL

You can transfer a call to another contact and choose the transfer type you want to use for the call.
To transfer a call:
1. During a call, do one of the following:
a. Press Transfer to use the default transfer type.
b. Press and hold Transfer and select a transfer type - either Blind or Consulative.
2. Dial a number or choose a contact from the call list or directory. If the transfer type is set to Blind, the call is
transferred immediately.
3. If the transfer type is set to Consultative, press Transfer after speaking with your contact.
You can see the number of calls for each line from the Lines screen, as shown next. On all VVX phones, a green light
on the line key indicates a line with an active call, and a red light indicates a line with one or more held calls.
To manage a call from the Calls screen:
1. Select a call. The call is highlighted.
2. Do one of the following:
a. Select Hold to place an active call on hold.
b. Select Resume to make a held call active.
c. Select End Call to end a call with a contact. You can end active calls only, so resume the held call first before
ending it.
d. Select Transfer to send the call to another contact.
e. Select Conference to initiate a conference call.
For more information, visit epb.com/customer-support/business-support or call 423-648-1500, option 2

MANAGING CALLS

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