Polycom VVX 300 User Manual
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Polycom VVX 300 User Manual

Business media phones
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See also: Administrator's Manual , User Manual
Polycom VVX 300 and 310 Business Media Phones
User's Guide Version 5.0.0
Contents
About This Guide ...................................................................................................... 6
Conventions Used in this Guide ..................................................................................................... 6
Terms and Writing Conventions ....................................................................................................... 6
Information Elements ....................................................................................................................... 7
Typographic Conventions ................................................................................................................ 8
What's in This Guide? ...................................................................................................................... 8
Getting Help and Support Resources ............................................................................................. 9
Getting Started ........................................................................................................ 10
Viewing Your Phone Keys and Hardware .................................................................................... 10
Understanding Phone Views ......................................................................................................... 11
Home View ..................................................................................................................................... 12
Lines View ...................................................................................................................................... 13
Calls View ...................................................................................................................................... 14
Understanding Phone Icons .......................................................................................................... 14
Navigating Your Phone's Interface ............................................................................................... 15
Entering and Updating Data Fields ............................................................................................... 16
Using the Dialpad Keys .................................................................................................................. 17
Registering Your Phone ................................................................................................................. 18
Configuring Your Phone Using the Web Configuration Utility .................................................. 18
Using Basic Features ............................................................................................. 20
Managing Call Activity ................................................................................................................... 20
Answering Incoming Calls ............................................................................................................. 21
Answering Additional Calls ............................................................................................................ 22
Answering Calls on Shared Lines .................................................................................................. 22
Answering Calls Automatically ....................................................................................................... 22
Managing Multiple Calls ................................................................................................................. 23
Placing Calls ................................................................................................................................... 24
Calling from the Dialer .................................................................................................................... 25
Placing Calls from Favorites, Recent Calls, and Directories ......................................................... 26
Redialing Numbers ......................................................................................................................... 26
Ending Calls .................................................................................................................................... 27
Using Headsets ............................................................................................................................... 27
Enabling Headset Memory Mode ................................................................................................... 28
Responding to Incoming Calls ...................................................................................................... 28
Ignoring Incoming Calls.................................................................................................................. 28
Rejecting Incoming Calls................................................................................................................ 28
Forwarding Incoming Calls ............................................................................................................ 29
Managing Active Calls .................................................................................................................... 29
Holding Calls .................................................................................................................................. 29
Transferring Calls ........................................................................................................................... 30
Polycom, Inc.
212.631.8100
sales@transbeam.com
transbeam.com
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Summary of Contents for Polycom VVX 300

  • Page 1: Table Of Contents

    Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Contents About This Guide ...................... 6 Conventions Used in this Guide ..................... 6 Terms and Writing Conventions ....................... 6 Information Elements ........................7 Typographic Conventions ........................ 8 What’s in This Guide? ........................8 Getting Help and Support Resources .....................
  • Page 2 Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Managing Conference Calls ......................30 Initiating Conference Calls ......................31 Holding and Resuming Conference Calls ..................31 Ending Conference Calls .......................
  • Page 3 Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Logging In and Out of a Phone ...................... 70 Placing Calls in the Logged-Out State ................... 70 Changing Your Password ......................

  • Page 4: About This Guide

    Terms and Writing Conventions  The Phone/your phone These terms refer to either the VVX 300 or VVX 310 phone. Unless specifically noted in this guide, both phones operate in the same way, and the information in this guide applies to both phones.

  • Page 5: Information Elements

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0  Icon A picture on the screen. The following types of icons are available on VVX phones: An icon that you can select to access a function, feature, setting, or application.

  • Page 6: Typographic Conventions

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Name Icon Description Web Info The Web Info icon highlights supplementary information available online such as documents or downloads on support.polycom.com or other locations.

  • Page 7: Getting Help And Support Resources

    Getting Help This chapter provides you with links to Polycom or partner documents and web sites. You can also find links to the Polycom Community, which provides a number of discussion forums you can use to share ideas with your colleagues.

  • Page 8: Getting Started

    This chapter provides you with details you need to know about your VVX 300 or 310 phone’s features, components, and user interface before you begin using your phone. This chapter also shows you how to configure your phone remotely using the Polycom Web Configuration Utility.

  • Page 9: Understanding Phone Views

    Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Use the following table to understand the hardware features on your VVX 300 and 310 phone. Table 1: VVX 300 and 310 Hardware Features Feature...

  • Page 10: Home View

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Troubleshooting: I Can’t Access Different Phone Views The views you can access depend on the number of calls your phone has, and whether your phone has an active call.

  • Page 11: Lines View

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0  DND Enables Do Not Disturb for your phone. When DND is enabled, your phone doesn’t ring and incoming calls go to voicemail.

  • Page 12: Calls View

    Figure 6: Viewing Calls View Understanding Phone Icons The VVX 300 and 310 has a number of icons that display on your phone screen. The following table displays the icons and indicators used on the VVX 300 and 310 phone screen.

  • Page 13: Navigating Your Phone's Interface

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Icon Description Icon Description Incoming call New messages Active conference Presence status (Available) Placed call Presence status (Busy or In a Call)

  • Page 14: Entering And Updating Data Fields

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Task Action Place a call Press Dial or use the right arrow key from a call list.

  • Page 15: Using The Dialpad Keys

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Available Text Options in Mode Available Text Options in Encoding ASCII Latin (to enter accented characters)

  • Page 16: Registering Your Phone

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Task Action Delete one or more characters Use the left and right arrow keys until the cursor is positioned to the right of...
  • Page 17 Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 To access the Web Configuration Utility for your phone: 1 Launch a web browser from a computer on the same network as your phone.

  • Page 18: Using Basic Features

    Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 Using Basic Features Now that you are familiar with your phone’s user interface, you are ready to perform basic phone tasks that you can do on a daily basis. This chapter explains how to handle multiple calls at one time, how to manipulate incoming and active calls, and how to access directories and lists so you can perform tasks quickly and efficiently.

  • Page 19: Answering Incoming Calls

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Troubleshooting: Why Doesn’t the Speakerphone Work? If your speakerphone doesn’t work, your system administrator disabled the speakerphone option.

  • Page 20: Answering Additional Calls

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 If you don’t answer an incoming call within 10 seconds, the Incoming Call window disappears, and the incoming call is displayed in Calls view, as shown next.

  • Page 21: Managing Multiple Calls

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 answers incoming calls using the speakerphone. Ask your system administrator about enabling auto answer and setting how many times your phone rings before the call is answered.

  • Page 22: Placing Calls

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Lines view shows you each line on your phone and how many calls each line has, as shown below. In this example, line 2326 has one active call, and line 2327 has one held call.

  • Page 23: Calling From The Dialer

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Calling from the Dialer The Dialer displays a list of previously placed calls. Select one of the entries to automatically enter the number into the Dialer field, or, enter a number.

  • Page 24: Placing Calls From Favorites, Recent Calls, And Directories

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Note: Handling Automatically Placed Calls Your administrator sets up your phone to automatically place the call after you enter a certain number of digits.

  • Page 25: Ending Calls

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 To redial a number: » From the Placed Calls list, as shown next, press Dial. Use the up and down arrow key to select other previously placed calls.

  • Page 26: Enabling Headset Memory Mode

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Enabling Headset Memory Mode This feature is useful for full-time headset users. You can set up your phone so that all incoming and outgoing calls use your headset.

  • Page 27: Forwarding Incoming Calls

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 To reject an incoming call: » From the Incoming Call window, press Reject. You can also reject an incoming call from Lines and Calls view.

  • Page 28: Transferring Calls

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 To resume a held call:  Do one of the following: From Lines view, press Resume. If more than one held call is on the line, the last call that you ...

  • Page 29: Initiating Conference Calls

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Your system administrator enables this feature on your phone. For more information, see Managing Conference Call Participants.

  • Page 30: Ending Conference Calls

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Ending Conference Calls To end a conference, press End Call. By default, when you press End Call, the other people remain connected unless your Systems Administrator sets your phone to end all connections when you end a conference call.

  • Page 31: Changing The Way Calls Are Answered

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Press Hold to hold the person. The held person can’t hear anyone, and no one can hear the ...

  • Page 32: Rejecting Calls From A Contact

    Enter the forwarding number, and select Enable. If you selected the No Answer option, you  can enter the number of rings before your phone forwards the call. Polycom recommends that you enter a value of 2. The forwarding number you chose displays in the status bar, as shown next. In this example, the line is forwarded to 2340.

  • Page 33: Diverting Calls From A Contact

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Note: Rejecting Calls and Shared Lines You can’t reject calls on shared lines. You can only silence calls on shared lines. For more...

  • Page 34: Using Do Not Disturb With Multiple Lines

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0  If your phone is idle, the Do Not Disturb icon, , displays next to your phone line in Lines view, as shown next.

  • Page 35: Listening To Voicemails

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Power Tip: Automatically Enabling or Disabling Do Not Disturb for All Lines To automatically enable Do Not Disturb for all lines, press Set All. To automatically disable the feature for all lines, press Clear All.
  • Page 36 Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 To view your Recent Calls list: » From Home view, select Directories > Recent Calls. The Recent Call list displays, as shown next.

  • Page 37: Managing Your Contact Directory

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 You can do the following in the call entry details window:  Press Dial to call the contact.
  • Page 38 Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 In the Contact Directory, you can use the arrow keys to navigate to view a contact’s information, or you can enter in search criteria to find your desired contact.

  • Page 39: Managing A Corporate Directory

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Favorite Index An index number that displays in your Favorites list. For more information  about favorites, see Managing Favorites.

  • Page 40: Controlling Audio And Volume

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0  Add contacts to your local Contact Directory. To view the Corporate Directory: » From Home view, select Directories > Corporate Directory.

  • Page 41: Updating The Incoming Call Ringtone

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0  Changing the Audible Ring setting Updating the Incoming Call Ringtone You can personalize your phone’s ringtone and pick unique ringtones for the different lines on your phone.

  • Page 42: Changing The Audible Ring Setting

    Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 Changing the Audible Ring Setting You can choose where you hear the audible ringer on your phone. You can set the audible ringer to play from the handset, headset, or speaker.
  • Page 43 Polycom VVX 300 and 310 Business Media Phones Polycom VVX 300 and 310 Business Media Phones User’s Guide Version 5.0.0 User’s Guide Version 5.0.0 All your Favorites display in your Favorites list. However, only three favorites display in Lines and Home view for VVX 300 and 310 phones.

  • Page 44: Managing Shared Lines

    You can still see a visual notification of the call and have the option to answer the call. If you are running Polycom UC Software version 5.0.0, missed calls on shared lines are displayed in the Missed Calls log in Recent Calls on all the phones of the shared line. However, received incoming calls that were answered on one of the shared line phones are not logged in the Recent Calls log on any of the phones.

  • Page 45: Using Advanced Features

    This product is hearing aid compatible. Waste Electrical and Electronic Equipment (WEEE) All Polycom products that fall within the scope of the EU WEEE Directive carry the crossed wheelie bin symbol which advises customers not to recycle electronic products in the domestic waste stream but to recycle them safely as e-waste.

  • Page 46: Updating Your Status

    All Polycom products comply with the requirements of the EU RoHS Directive. Statements of compliance can be RoHSinformation@polycom.com obtained by contacting Polycom Take Back In addition to any mandated take back requirement, Polycom offers free recycling of its branded products to business Polycom Takeback and Recycle Program users. Detailed information is available at Polycom, Inc.

This manual is also suitable for:

Vvx 310

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