Troubleshooting
Shadow images appear on prints
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Try one or more of the following:
Check the paper type and weight settings
Make sure the paper type and weight settings match the paper loaded in the tray or feeder:
1
From the printer control panel Paper menu, check the Paper Type and Paper Weight settings.
2
Before sending the print job, specify the correct paper type setting:
•
For Windows users, specify the paper type from Print Properties.
•
For Macintosh users, specify the paper type from the Print dialog.
Make sure the print cartridge is not low on toner
When 88.xx [color] cartridge low appears, make sure that toner is distributed evenly among all
four print cartridges or whichever color has the shadow images.
1
Remove the print cartridge.
Warning—Potential Damage: Be careful not to touch the photoconductor drum. Doing so may
affect the print quality of future print jobs.
2
Firmly shake the cartridge side-to-side and front-to-back several times to redistribute the toner.
3
Reinsert the print cartridge.
Note: If print quality does not improve, replace the print cartridge of the color that is giving a
shadow.
If the problem continues, the printer may need to be serviced. For more information, contact customer
support.
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