Shadow Images Appear On Prints - Lexmark MS312 User Manual

Troubleshooting
Action
Step 1
a
Move the width and length guides in the tray to the correct positions
for the paper loaded.
b
Resend the print job.
Is the page or image clipped?
Step 2
From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the tray.
Do the paper size and type match the paper loaded in the tray?
Step 3
a
Depending on your operating system, specify the paper size from
Printing Preferences or from the Print dialog.
b
Resend the print job.
Is the page or image clipped?
Step 4
a
Reinstall the imaging unit.
1
Remove the toner cartridge.
2
Remove the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3
Install the imaging unit, and then the cartridge.
b
Resend the print job.
Is the page or image clipped?

Shadow images appear on prints

Leading edge
A B C D
A B C D
A B C D
A B C D
Trailing edge
Yes No
Go to step 2. The problem is solved.
Go to step 3. Do one or more of the
following:
Go to step 4. The problem is solved.
Contact customer The problem is solved.
support.
186
•
Specify the paper
size from the tray
settings to match
the paper loaded in
the tray.
•
Change the paper
loaded in the tray
to match the paper
size specified in the
tray settings.