Print Jobs Do Not Print - Lexmark XC8100 Series User Manual

Troubleshooting

Print jobs do not print

Action
Step 1
a
From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b
Resend the print job.
Is the document printed?
Step 2
a
Check if the printer is on.
b
Resolve any error messages that appear on the display.
c
Resend the print job.
Is the document printed?
Step 3
a
Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came
with the printer.
b
Resend the print job.
Is the document printed?
Step 4
a
Turn off the printer, wait for about 10 seconds, and then turn it
back on.
b
Resend the print job.
Is the document printed?
Step 5
a
Remove, and then reinstall the printer software.
Note: The printer software is available at
http://support.lexmark.com.
b
Resend the print job.
Is the document printed?
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Go to step 4.
solved.
The problem is Go to step 5.
solved.
The problem is Contact
solved. support.
139
customer