Contents Contents Safety information..................6 Conventions................................6 Learning about the printer................9 Finding information about the printer......................9 Selecting a location for the printer........................ 10 Printer configurations............................11 Attaching cables..............................12 Using the control panel.............................14 Understanding the status of the power button and indicator light............15 Using the home screen.............................15 Menus list................................16 Printing a menu settings page........................
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Contents Printing......................26 Printing from a computer..........................26 Printing forms..............................26 Printing from a flash drive..........................26 Supported flash drives and file types......................27 Configuring confidential jobs......................... 28 Printing held jobs...............................28 Printing a font sample list..........................29 Printing a directory list............................. 29 Canceling a print job............................29 Copying......................30 Making copies..............................
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Contents Blocking junk faxes............................49 Holding faxes..............................49 Forwarding a fax..............................49 Scanning...................... 50 Scanning to an FTP server..........................50 Creating an FTP shortcut..........................50 Scanning to a flash drive..........................50 Sending scanned documents to a computer....................51 Securing the printer................... 52 Locating the security slot..........................52 Erasing printer memory...........................
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Contents Staple jam in door G............................110 Troubleshooting..................114 Network connection problems........................114 Hardware options problems.......................... 116 Paper feed problems............................118 Printing problems..............................121 Color quality problems........................... 140 Faxing problems...............................143 Scanning problems............................146 Contacting customer support........................149 Upgrading and migrating................ 150 Hardware................................150 Software................................166 Firmware................................
CAUTION—POTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of fire, property damage, or poor printer performance.
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CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. CAUTION—TIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately.
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Safety information CAUTION—POTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.
Caring for and maintaining the printer • Troubleshooting and solving problems Information on setting up and configuring the accessibility Lexmark Accessibility Guide—The guide is features of your printer available at http://support.lexmark.com. Help using the printer software Help for Microsoft® Windows® or Macintosh operating systems—Open a printer software...
For more information, see the documentation that came with the printer or go to http://support.lexmark.com. Selecting a location for the printer When selecting a location for the printer, leave enough room to open trays, covers, and doors and to install hardware options.
CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. You can configure your printer by adding three optional 550‑sheet trays and an optional 2200‑sheet tray.
Learning about the printer Control panel Standard bin Automatic document feeder (ADF) Staple finisher Standard 550‑sheet tray Optional 550‑sheet trays Optional 2200‑sheet tray Multipurpose feeder Attaching cables CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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Learning about the printer Use the EXT port Connect additional devices (telephone or answering machine) to the printer and the telephone line. Use this port if you do not have a dedicated fax line for the printer and if this connection method is supported in your country or region. Note: Remove the plug to access the port.
Learning about the printer Using the control panel Use the Display • View the printer messages and supply status. • Set up and operate the printer. Home button Go to the home screen. Power button • Turn on or turn off the printer. Note: To turn off the printer, press and hold the power button for five seconds.
Learning about the printer Understanding the status of the power button and indicator light Indicator light Printer status The printer is off or in Hibernate mode. Blue The printer is ready or processing data. The printer requires user intervention. Power button light Printer status The printer is off, ready, or processing data.
Bin Configuration Fax Server Setup Alert Types Quality Anti‑Spam Logic Description Job Accounting Suppressing Duplicate Alerts Image Power Management Information Sent to Lexmark Accessibility HTML Restore Factory Defaults PostScript Maintenance Remote Operator Panel PPDS Visible Home Screen Icons Site Map...
Setting up and using the home screen applications Setting up and using the home screen applications Customizing the home screen Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Setting up and using the home screen applications Configure the output options and scan settings. Notes: • When scanning a card, make sure that the scan resolution does not exceed 200 dpi for color and 400 dpi for black and white. •...
Setting up and using the home screen applications Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123. • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Apps >...
Setting up and using the home screen applications Printing a document Note: Make sure that the printer is connected to your Google account. From the home screen, touch Google Drive. If prompted, type your user credentials. Touch beside the document. Print the document.
Loading paper and specialty media Loading paper and specialty media Setting the size and type of the specialty media The trays automatically detect the size of plain paper. For specialty media like labels, card stock, or envelopes, do the following: From the home screen, navigate to: Settings >...
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Loading paper and specialty media Flex, fan, and align the paper edges before loading. Load the paper with the printable side faceup. Notes: • Load letterhead faceup with the header on the left side of the tray for one‑sided printing. •...
Loading paper and specialty media Loading the multipurpose feeder Open the multipurpose feeder. Adjust the guide to match the size of the paper you are loading. Flex, fan, and align the paper edges before loading. Load the paper. • Load paper, card stock, and transparencies with the printable side facedown and the top edge entering the printer first.
Loading paper and specialty media • Load envelopes with the flap side up and against the left side of the paper guide. Load European envelopes with the flap side up and entering the printer first. Warning—Potential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
Printing Printing CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers. Printing from a computer Note: For specialty media such as labels, card stock, and envelopes, set the paper size and type in the printer before sending the print job.
Printing From the display, touch the document that you want to print. If necessary, configure other print settings. Send the print job. To print another document, touch USB Drive. Warning—Potential Damage: Do not touch the printer or the flash drive in the area shown while actively printing, reading, or writing from the memory device.
Printing Images: • .dcx • .gif • .jpeg or .jpg • .bmp • .pcx • .tiff or .tif • .png Configuring confidential jobs From the home screen, touch Settings > Security > Confidential Print Setup. Configure the settings. Max Invalid PIN Limit the number of times an invalid PIN can be entered.
Printing Printing a font sample list From the home screen, touch Settings > Reports > Print > Print Fonts. Touch PCL Fonts or PostScript Fonts. Printing a directory list From the home screen, touch Settings > Reports > Print > Print Directory. Canceling a print job From the printer control panel From the home screen, touch Job Queue.
Copying Copying Making copies Load an original document into the ADF tray or on the scanner glass. Notes: • To avoid a cropped image, make sure that the size of the original document and output is the same. • To make a quick copy, from the control panel, press From the home screen, touch Copy, and then specify the size of the original document.
Copying Reducing or enlarging copies Load an original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Copy > Scale > specify a scale value Notes: • Changing the size of the original document or output after setting Scale restores the scale value to Auto.
E-mailing E-mailing Setting up the e‑mail function From the home screen, touch Settings > Device > Preferences > Run Initial Setup. Turn off the printer, wait for about 10 seconds, and then turn it back on. From the Before You Begin screen, select Change the Settings and Continue with the Wizard. From the Fax/Email Server Setup screen, enter the needed information.
E-mailing Creating an e-mail shortcut From the home screen, touch E‑mail. Configure the settings, and then touch Enter a shortcut name. Apply the changes.
Faxing Faxing Setting up the printer to fax Notes: • The following connection methods are applicable only in some countries or regions. • During the initial printer setup, clear the fax function check box and any other function you plan to set up later, and then touch Continue.
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Faxing Setting up fax using a standard telephone line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
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Faxing Setup 2: Printer is sharing the line with an answering machine Note: If you subscribe to a distinctive ring service provided by your telephone company, then make sure that you set the correct ring pattern for the printer. Otherwise, the printer does not receive faxes even if you have set it to receive faxes automatically.
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Faxing Connected to different wall jacks Connect one end of the telephone cable to the line port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Notes: • If you have only one telephone number on your line, then set the printer to receive faxes automatically. •...
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Faxing Setup 3: Printer is sharing the line with a telephone subscribed to voice mail service Connect one end of the telephone cable to the line port of the printer. Connect the other end of the telephone cable to an active analog wall jack. Connect the telephone to the telephone port of the printer.
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Faxing Setting up fax using digital subscriber line CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
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Faxing Connect the line port of the DSL filter to the wall jack. Connect one end of the telephone cable to the line port of the printer. Connect the other end to the phone port on the DSL filter. To connect a telephone to the printer, remove any installed adapter plug from the telephone port of the printer, and then connect the telephone.
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Faxing Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the VoIP adapter. Note: The port labeled Phone Line 2 or Fax Port is not always active. VoIP providers may charge extra cost for the activation of the second phone port.
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Faxing Setup 1: Printer is connected directly to a cable modem Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the port labeled Phone Line 1 or Phone Port on the cable modem. Connect your analog telephone to the telephone port of the printer.
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Faxing Setup 2: Printer is connected to a wall jack; cable modem is installed elsewhere in the facility Connect one end of the telephone cable to the line port of the printer. Connect the other end of the telephone cable to an active analog telephone wall jack. Connect your analog telephone to the telephone port of the printer.
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There may be an adapter plug installed in the telephone port of the printer. Do not remove the adapter plug from the telephone port of the printer if you are connecting to a serial or cascaded telephone system. Part name Part number Lexmark adapter plug 40X8519...
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Faxing Connecting the printer to a non‑RJ11 wall jack Connect one end of the telephone cable to the line port of the printer. Connect the other end of the cable to the RJ11 adapter, and then connect the adapter to the wall jack. If you want to connect another device with a non‑RJ11 connector to the same wall jack, then connect it directly to the telephone adapter.
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Faxing Connecting the printer to a wall jack in Germany The German wall jack has two kinds of ports. The N ports are for fax machines, modems, and answering machines. The F port is for telephones. Connect the printer to any of the N ports. Connect one end of the telephone cable to the line port of the printer.
Faxing Connecting to a distinctive ring service A distinctive ring service lets you have multiple telephone numbers on one telephone line. Each telephone number is assigned a different ring pattern. From the home screen, touch Settings > Fax > Analog Fax Setup > Fax Receive Settings > Admin Controls >...
Faxing For Macintosh users With a document open, choose File > Print. Select the printer and enter the recipient number. If necessary, configure other fax settings. Send the fax job. Scheduling a fax Load the original document into the ADF tray or on the scanner glass. From the home screen, navigate to: Fax >...
Faxing Adjust the Darkness setting. Send the fax job. Viewing a fax log Open a Web browser, and then type the printer IP address in the address field. Notes: • View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Scanning Scanning Scanning to an FTP server Load the original document into the ADF tray or on the scanner glass. From the home screen, touch FTP, and then enter the needed information. If necessary, configure other FTP settings. Send the FTP job. Creating an FTP shortcut From the home screen, touch FTP.
Scanning Sending scanned documents to a computer Load an original document into the ADF tray or on the scanner glass. From the home screen, touch Scan Profiles > Scan To Computer. Select the scan profile where you want to save the document.
Securing the printer Securing the printer Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Erasing printer memory To erase volatile memory or buffered data in your printer, turn off the printer.
Securing the printer Configuring printer hard disk encryption From the home screen, touch Settings > Security > Disk Encryption > Start Encryption. Note: Enabling disk encryption erases the contents of the hard disk. If necessary, back up important data from the printer before starting the encryption. Follow the instructions on the display.
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Securing the printer Disposing of a printer hard disk Note: Some printer models may not have a printer hard disk installed. In high‑security environments, it may be necessary to take additional steps to make sure that confidential data stored in the printer hard disk cannot be accessed when the printer—or its hard disk—is removed from your premises.
Maintaining the printer Maintaining the printer Warning—Potential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer. Networking Connecting the printer to a wireless network using Wi‑Fi Protected Setup (WPS) Before you begin, make sure that: •...
Maintaining the printer Changing port settings after installing an internal solutions port Notes: • If the printer has a static IP address, then do not change the configuration. • If the computers are configured to use the network name instead of an IP address, then do not change the configuration.
Maintaining the printer Cleaning printer parts Cleaning the printer CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage.
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Maintaining the printer Ordering toner cartridges Note: Extremely low print coverage for extended periods of time may negatively affect actual yield and may cause cartridge parts to fail before toner exhaustion. Item Worldwide Black 24B6511 Cyan 24B6508 Magenta 24B6509 Yellow 24B6510 BSD LAD Black...
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Maintaining the printer Item Part number Color (CMY) developer kit 72K0DV0 Cyan developer unit 72K0DC0 Magenta developer unit 72K0DM0 Yellow developer unit 72K0DY0 Regular developer units Black developer unit 72K0D10 Color (CMY) developer kit 72K0D50 Cyan developer unit 72K0D20 Magenta developer unit 72K0D30 Yellow developer unit 72K0D40...
Maintaining the printer Select the type of notification. Apply the changes. Replacing parts and supplies Replacing a developer unit Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
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Maintaining the printer Remove the waste toner bottle. Remove the imaging unit. Remove the developer unit. Unpack the new developer unit, and then remove the packing material.
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Maintaining the printer Insert the new developer unit. Insert the imaging unit. Insert the waste toner bottle. Close doors A and B. Replacing the fuser Turn off the printer. Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
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Maintaining the printer Remove the fuser. Unpack the new fuser. Clean the fuser lens using the cotton swab that came with the package.
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Maintaining the printer Insert the new fuser until it clicks into place. Close door B. Turn on the printer. Replacing a photoconductor unit Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
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Maintaining the printer Open door A. Remove the waste toner bottle.
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Maintaining the printer Remove the imaging unit. Remove the photoconductor unit. Unpack the new photoconductor unit, and then remove the packing material. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
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Maintaining the printer Insert the imaging unit. Insert the waste toner bottle. Close doors A and B. Replacing an imaging unit Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
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Maintaining the printer Open door A. Remove the waste toner bottle.
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Maintaining the printer Remove the imaging unit. Unpack the new imaging unit, and then remove the packing material. Warning—Potential Damage: Do not expose the photoconductor unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the photoconductor drum.
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Maintaining the printer Insert the waste toner bottle. Close doors A and B. Replacing a toner cartridge Open door A. Remove the toner cartridge. Unpack the new toner cartridge.
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Maintaining the printer Insert the new toner cartridge until it clicks into place. Close door A. Replacing the pick roller Replacing the pick roller in the 550‑sheet tray Turn off the printer. Remove the tray.
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Maintaining the printer Remove the pick roller. Unpack the new pick roller.
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Maintaining the printer Insert the new pick roller until it clicks into place. Insert the tray. Turn on the printer.
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Maintaining the printer Replacing the pick roller in the 2200‑sheet tray Turn off the printer. Pull out, and then unlock the tray. Remove the tray. Remove the pick roller. Unpack the new pick roller.
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Maintaining the printer Insert the new pick roller until it clicks into place. Insert the tray. Turn on the printer.
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Maintaining the printer Replacing the separator bracket Pull out the tray. Remove the separator bracket. Unpack the new separator bracket. Insert the new separator bracket until it clicks into place. Insert the tray.
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Maintaining the printer Replacing the waste toner bottle Open door A. Remove the waste toner bottle. Unpack the new waste toner bottle. Insert the new waste toner bottle. Close door A.
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Maintaining the printer Replacing the transfer belt Turn off the printer. Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Open door A.
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Maintaining the printer Remove the waste toner bottle. Open door A1. Remove the transfer belt.
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Maintaining the printer Unpack the new transfer belt, and then remove the packing material. Warning—Potential Damage: Do not expose the transfer belt to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems. Warning—Potential Damage: Do not touch the transfer belt. Doing so may affect the print quality of future print jobs.
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Maintaining the printer Insert the waste toner bottle. Close doors A and B. Turn on the printer. Replacing the transfer roller Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
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Maintaining the printer Unpack the new transfer roller. Note: Do not remove the white packing material. Insert the new transfer roller. Remove the white packing material. Close door B.
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Maintaining the printer Replacing the ADF pick roller Turn off the printer. Open door D. Remove the ADF pick roller cover. Remove the ADF pick roller. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
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Maintaining the printer Unpack the new ADF pick roller. Insert the new ADF pick roller until it clicks into place. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
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Maintaining the printer Replacing the ADF feed roller Turn off the printer. Open door D. Remove the ADF pick roller cover. Remove the ADF feed roller. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
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Maintaining the printer Unpack the new ADF feed roller. Insert the new ADF feed roller until it clicks into place. Insert the ADF pick roller cover until it clicks into place. Close door D. Turn on the printer.
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Maintaining the printer Replacing the ADF separator roller Turn off the printer. Open door D. Remove the ADF separator roller cover. Remove the ADF separator roller. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
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Maintaining the printer Unpack the new ADF separator roller. Insert the new ADF separator roller until it clicks into place. Insert the ADF separator roller cover until it clicks into place. Close door D. Turn on the printer. Replacing the staple cartridge unit Replacing the staple cartridge in the staple finisher Open door C.
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Maintaining the printer Open door G. Remove the staple cartridge. Unpack the new staple cartridge.
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Maintaining the printer Insert the new staple cartridge until it clicks into place. Close doors G and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Replacing the staple cartridge holder in the staple finisher Open door C.
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Maintaining the printer Open door G. Pull out the staple cartridge holder.
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Maintaining the printer Remove the staple cartridge. Unpack the new staple cartridge holder. Insert the staple cartridge until it clicks into place.
Maintaining the printer Insert the staple cartridge holder until it clicks into place. Close doors G and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Moving the printer Moving the printer to another location CAUTION—POTENTIAL INJURY: The printer weight is greater than 18 kg (40 lb) and requires two or more trained personnel to lift it safely.
Make sure that there is adequate clearance around the printer. Note: Damage to the printer caused by improper moving is not covered by the printer warranty. Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support. Saving energy and paper Setting up power saver modes Eco‑Mode...
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area. When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Clearing jams Clearing jams Avoiding jams Load paper properly • Make sure that the paper lies flat in the tray. Correct loading of paper Incorrect loading of paper • Do not load or remove a tray while the printer is printing. •...
Clearing jams • Flex, fan, and align the paper edges before loading. • Do not use paper that has been cut or trimmed by hand. • Do not mix paper sizes, weights, or types in the same tray. • Make sure that the paper size and type are set correctly on the computer or printer control panel. •...
Clearing jams Jam locations Standard bin Door G Door F Trays Paper jam in trays Pull out the tray. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Insert the tray.
Clearing jams Open the tray cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close the tray cover. Paper jam in the multipurpose feeder Remove paper from the multipurpose feeder. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
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Clearing jams Open door B, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Close door B. Flex, fan, and align the paper edges before loading.
Clearing jams Paper jam in the automatic document feeder Remove all original documents from the ADF tray. Open door D. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Warning—Potential Damage: Some parts of the printer are easily damaged by static electricity. Before touching any parts or components in an area marked with the static‑sensitive symbol, touch a metal surface in an area away from the symbol.
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Clearing jams Open the scanner cover. Open door E. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams Close door E and the scanner cover. Paper jam in the standard bin Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open door B, and then remove any paper fragments. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Clearing jams Close door B. Paper jam in door B Paper jam in the fuser Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it. Remove the jammed paper.
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Clearing jams Open the fuser access door. Remove the jammed paper. Note: Make sure that all paper fragments are removed. Close door B. Paper jam in the duplex unit Open door B. CAUTION—HOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
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Clearing jams Remove the jammed paper. Note: Make sure that all paper fragments are removed. Open the duplex cover. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams Close the duplex cover and door B. Paper jam in the finisher bin Remove the jammed paper. Note: Make sure that all paper fragments are removed.
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Clearing jams Open door C. Open door F. Remove the jammed paper. Note: Make sure that all paper fragments are removed.
Clearing jams Close doors F and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C. Staple jam in door G Open door C.
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Clearing jams Open door G. Pull out the staple cartridge holder.
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Clearing jams Lift the staple guard, and then remove the loose staples. Note: Do not insert the staples that came out of the cartridge. Close the staple guard.
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Clearing jams Insert the staple cartridge holder. Close doors G and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C.
Troubleshooting Troubleshooting Network connection problems Embedded Web Server does not open Action Step 1 Go to step 2. Install a supported browser. Check if you are using a supported browser: • Windows Internet Explorer version 9 or later • Macintosh Safari version 8.0.3 or later •...
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Troubleshooting Action Step 6 Go to step 7. Contact your administrator. Temporarily disable the Web proxy servers. Note: Proxy servers may block or restrict you from accessing certain Web sites including the Embedded Web Server. Are the Web proxy servers disabled? Step 7 The problem is Contact...
Troubleshooting Hardware options problems Cannot detect internal option Action Step 1 The problem is Go to step 2. solved. Turn off the printer, wait for about 10 seconds, and then turn it back Does the internal option operate correctly? Step 2 Go to step 4.
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Troubleshooting Internal solutions port does not operate correctly Action Step 1 Go to step 3. Go to step 2. Print a menu settings page, and then check if the internal solutions port (ISP) appears in the Installed Features list. Is the ISP listed in the Installed Features list? Step 2 The problem is Go to step 3.
Troubleshooting Paper feed problems Envelope seals when printing Action Contact The problem is Use envelopes that have been stored in a dry environment. customer solved. Note: Printing on envelopes with high moisture content can seal the support. flaps. Resend the print job. Does the envelope seal when printing? Collated printing does not work Action...
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Troubleshooting Paper curl Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct position for the paper loaded. Is the paper still curled? Step 2 Go to step 3. The problem is solved.
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Troubleshooting Action Step 2 The problem is Contact customer solved. support. From the home screen, touch Settings > Paper > Tray Configuration > Paper Size/Type. Set the paper size and type to match the paper loaded in the linked trays. Print the document.
Troubleshooting Printing problems Confidential and other held documents do not print Action Step 1 The problem is Go to step 2. solved. From the control panel, check if the documents appear in the Held Jobs list. Note: If the documents are not listed, then print the documents using the Print and Hold options.
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Troubleshooting Action Step 5 The problem is Contact customer solved. support. Add printer memory. Resend the print job. Are the documents printed? Slow printing Action Step 1 Go to step 2. The problem is solved. Make sure that the printer is not in Eco‑Mode. Resend the print job.
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Resend the print job. Is the document printed? Step 5 The problem is Contact customer solved. support. Remove, and then reinstall the printer software. Note: The printer software is available at http://support.lexmark.com. Resend the print job. Is the document printed?
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Troubleshooting Print quality is poor Blank or white pages Action Step 1 Go to step 2. The problem is solved. Remove, and then reinstall the imaging unit or imaging kit. Warning—Potential Damage: Do not expose the imaging unit or imaging kit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
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Troubleshooting Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the control panel, select Color Adjust. Resend the print job. Is the print still too dark? Step 2 Go to step 3. The problem is solved.
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Troubleshooting Ghost images Leading edge A B C D A B C D A B C D A B C D Trailing edge Action Step 1 Go to step 2. The problem is solved. Load the tray with the correct paper type and weight. Resend the print job.
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Troubleshooting Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, decrease the toner darkness from the Printing Preferences or Print dialog. Note: You can also change the settings on the printer control panel. Resend the print job.
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Troubleshooting Action Step 2 Go to step 3. The problem is solved. Depending on your operating system, specify the paper type and weight from the Printing Preferences or from Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
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Troubleshooting Note: If horizontal dark lines keep appearing on your prints, then see the “Repeating defects” topic. Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: •...
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Troubleshooting Action Step 1 The problem is Go to step 2. solved. Move the paper guides in the tray to the correct position for the paper loaded. Resend the print job. Are the margins correct? Step 2 The problem is Contact customer solved.
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Troubleshooting Light print Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the control panel, select Color Adjust. Resend the print job. Is the print still too light? Step 2 Go to step 3. The problem is solved.
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Troubleshooting Action Step 5 Go to step 6. The problem is solved. Load paper from a fresh package. Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it. Resend the print job. Is the print still too light? Step 6 Contact...
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Troubleshooting Print crooked or skewed Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct position for the paper loaded. Resend the print job. Is the print still crooked or skewed? Step 2 Go to step 3.
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Troubleshooting Action Take note of the The problem is solved. Measure the distance between the defects. distance, and then • If the distance between the defects equals 35.4 mm contact customer (1.39 in.) or 125.7 mm (4.95 in.), then replace the support or your service photoconductor unit.
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Troubleshooting Text or images cut off Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Move the paper guides in the tray to the correct position for the paper loaded. Resend the print job. Is the page or image still clipped? Step 2 Go to step 3.
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Troubleshooting Toner easily rubs off Leading edge Trailing edge Action Contact customer The problem is solved. Depending on your operating system, specify the support. paper type, texture, and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
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Troubleshooting Vertical dark lines or streaks Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from the Printing Preferences or Print dialog.
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Troubleshooting Vertical white lines Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type and weight from the Printing Preferences or Print dialog. Notes: • Make sure that the settings match the paper loaded in the tray.
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Troubleshooting The printer is not responding Action Step 1 The problem is Go to step 2. solved. Connect the power cord to the electrical outlet. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Troubleshooting Action Step 8 The problem is Contact customer solved. support. Turn off the printer, wait for about 10 seconds, and then turn it back Is the printer responding? Job prints from the wrong tray or on the wrong paper Action Step 1 The problem is...
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Troubleshooting Modifying the colors in printed output From the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Correction > Manual. From the Advanced Imaging menu, select Color Correction Content. Choose the appropriate color conversion setting. Object type Color conversion tables RGB Image...
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Troubleshooting How does the printer know what color to print? When printing a document, information describing the type and color of each object is sent to the printer and is passed through color conversion tables. Color is translated into the appropriate amounts of cyan, magenta, yellow, and black toner used to produce the color you want.
Troubleshooting Faxing problems Cannot send or receive faxes Action Step 1 The problem is Go to step 2. solved. Resolve any error messages that appear on the display. Can you send or receive a fax? Step 2 The problem is Go to step 3.
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Troubleshooting Action Step 5 The problem is Go to step 6. solved. Check if the printer is connected to an analog phone service or to the correct digital connector. • If you are using an Integrated Services for Digital Network (ISDN) telephone service, then connect to an analog telephone port of an ISDN terminal adapter.
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Troubleshooting Can receive but not send faxes Action Step 1 The problem is Go to step 2. solved. Load the original document properly into the ADF tray or on the scanner glass. Can you send faxes? Step 2 The problem is Contact customer solved.
Troubleshooting Poor fax print quality Action Step 1 The problem is Go to step 2. solved. Enhance the print quality. From the home screen, touch Settings > Print > Quality. Adjust the settings. Is the fax print quality satisfactory? Step 2 The problem is Go to step 3.
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Troubleshooting Partial copies of document or photo Action Step 1 The problem is Go to step 2. solved. Make sure that the document or photo is loaded facedown on the upper left corner of the scanner glass. Copy the document or photo. Is the document or photo copied correctly? Step 2 The problem is...
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Troubleshooting Action Step 2 The problem is Go to step 3. solved. Check the file you want to scan. Make sure that the file name is not already used in the destination folder. Make sure that the document or photo you want to scan is not open in another application.
The serial number is also listed on the menu settings page. Lexmark has various ways to help you solve your printing problem. Visit the Lexmark Web site at http://support.lexmark.com, and then select one of the following:...
– Application cards • Forms and Bar Code • PRESCRIBE • IPDS • Lexmark Internal Solutions Port (ISP) – MarkNet N8360 (802.11 b/g/n/a wireless print server bundled with LEX‑M06‑001 Mobile Solutions Module) – IEEE 1284‑B Parallel Card – RS‑232C Serial Card Installing a memory card CAUTION—SHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller...
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Upgrading and migrating Unpack the memory card. Warning—Potential Damage: Avoid touching the connection points along the edge of the card. Insert the memory card until it clicks into place. Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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Upgrading and migrating Unpack the internal solutions port (ISP) kit. Mounting bracket Thumbscrews If necessary, remove the printer hard disk.
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Upgrading and migrating Insert the bracket into the board until it clicks into place. Attach the ISP to the bracket.
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Upgrading and migrating If necessary, attach the hard disk to the ISP. Remove the hard disk bracket. Connect the hard disk to the ISP. Warning—Potential Damage: Do not touch or press the center of the hard disk.
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Upgrading and migrating Reattach the access cover. Connect the power cord to the electrical outlet, and then turn on the printer. CAUTION—POTENTIAL INJURY: To avoid the risk of fire or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
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Upgrading and migrating Push the card firmly into place. Note: The entire length of the connector on the card must touch and be flush against the controller board. Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board.
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Upgrading and migrating Warning—Potential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors. Unpack the hard disk. Attach the hard disk to the controller board. Warning—Potential Damage: Do not touch or press the center of the hard disk.
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Upgrading and migrating If an internal solutions port (ISP) is installed, then do the following: Remove the hard disk bracket. Attach the hard disk to the ISP.
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CAUTION—TIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported configurations, see www.lexmark.com/multifunctionprinters. Turn off the printer. Unplug the power cord from the electrical outlet, and then from the printer.
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Upgrading and migrating Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do not try to lift the printer and trays at the same time. Align the printer with the optional tray, and then lower the printer until it clicks into place. Connect the power cord to the printer, and then to the electrical outlet.
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Upgrading and migrating • Printer • Staple finisher Installing the staple finisher Turn off the printer. Open door C. Open door A.
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Upgrading and migrating Remove the paper bail. Remove the standard bin insert.
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Upgrading and migrating Remove the staple finisher connector cover. Unpack the staple finisher, and then remove the packing material. Insert the staple finisher until it clicks into place. Close doors A and C. CAUTION—PINCH HAZARD: To avoid the risk of a pinch injury, keep hands clear of the labeled area when closing door C.
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Upgrading and migrating Installing the keyboard tray Turn off the printer. Open door A. Remove the keyboard attach cover. Unpack the keyboard tray.
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Upgrading and migrating Attach the keyboard to the base. Insert the keyboard tray. Close door A. Turn on the printer.
Upgrading and migrating Software Installing the printer software Obtain a copy of the software installer package. Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Adding available options in the print driver For Windows users Open the printers folder.
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Updating firmware Some applications require a minimum device firmware level to operate correctly. For more information on updating the device firmware, contact your Lexmark representative. From the Embedded Web Server, click Settings > Device > Update Firmware. Browse to locate the required flash file.
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
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All licensing notices associated with this product can be viewed from the root directory of the installation software CD. Trademarks Lexmark and the Lexmark logo are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Mac and the Mac logo are trademarks of Apple Inc., registered in the U.S. and other countries.
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Copying 57 (mono); 58 (color) Ready Values are subject to change. See www.lexmark.com for current values. Static sensitivity notice This symbol identifies static-sensitive parts. Do not touch the areas near these symbols without first touching a metal surface in an area away from the symbol.
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Notices 8 to 80% RH Laser notice The printer is certified in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1.
Index Index interior of the printer 57 copying from scanner glass 57 selected tray 30 adapter plug 43 cleaning the printer 57 copying multiple pages on one adding hardware options sheet 31 collating copies print driver 166 copying 31 copying on letterhead 30 adding internal options Color Correction copying photos 30...
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Index encrypting the printer hard fax setup 34 showing icons 18 disk 53 forwarding faxes 49 home screen icons enlarging a copy 31 holding faxes 49 using 15 envelopes setting the date and time 47 horizontal dark lines 127 loading 24 viewing a fax log 49 environmental setting finding more information about...
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Index locations 98 memory card 150 placing separator sheets ordering between copies developer unit 59 copying 31 imaging units 60 port settings keyboard tray photoconductor unit 59 configuring 56 installing 164 ordering supplies power button light staple cartridges 60 printer status 15 waste toner bottle 60 power cord socket 12 letterhead...
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11 safety information 6, 7, 8 minimum clearances 10 saving paper 31 recycling moving 10, 94 Scan Center Lexmark packaging 96 selecting a location 10 setting up 19 Lexmark products 96 shipping 95 Scan to Computer toner cartridges 96 printer configurations 11...
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Index setting hibernate mode 95 job prints on the wrong setting sleep mode 95 paper 140 toner cartridge setting the paper size 22 paper curl 119 replacing 71 setting the paper type 22 paper frequently jams 120 toner cartridges setting the Universal paper print jobs do not print 123 recycling 96 size 22...
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25 updating firmware flash file 167 USB port enabling 115 USB ports 12 using genuine Lexmark parts 58 genuine Lexmark supplies 58 using Customer Support 19 using Google Drive 20 using QR Code Generator 20 using the ADF copying 30...