Troubleshooting
Action
Step 5
a
Add printer memory.
b
Resend the print job.
Are the documents printed?
Slow printing
Action
Step 1
a
Make sure that the printer is not in Eco‑Mode.
b
Resend the print job.
Is the printer still printing slow?
Step 2
a
Reduce the number of pages to print.
b
Resend the print job.
Is the printer still printing slow?
Step 3
a
Remove held jobs.
b
Resend the print job.
Is the printer still printing slow?
Step 4
a
Connect the printer cable securely to the printer and the
computer, print server, option, or other network device.
b
Resend the print job.
Is the printer still printing slow?
Step 5
a
Add more printer memory.
b
Resend the print job.
Is the printer still printing slow?
Yes
No
The problem is
Contact
solved.
support.
Yes
No
Go to step 2.
The problem is
solved.
Go to step 3.
The problem is
solved.
Go to step 4.
The problem is
solved.
Go to step 5.
The problem is
solved.
Contact
customer
The problem is
support.
solved.
138
customer