Poor Dry Performance; Poor Wash Performance - Fisher & Paykel DishDrawer DD24D Series Service Manual

599735A
6.3

Poor Dry Performance

Question
1 Is the customer
complaining of plastic
items not drying?
2
Is the customer using
rinse aid?
3 Is the customer using
Fast or Eco cycles?
4 Is the rinse aid setting
high enough for the water
hardness in the area?
5 Using diagnostics, test
the rinse aid dispenser.
Is it dispensing the
correct amount of rinse
aid?
6.4

Poor Wash Performance

Customers Complaint - Food particles left on dishes
Cause of problem (1).
How to resolve the
problem.
Cause of problem (2).
How to resolve the
problem.
Cause of problem (3).
How to resolve the
problem.
Poor Dry Performance
Yes
Advise customer that due to
plastics having a low thermal
mass, these items give
inherently bad drying
performance.
Go to Question 3,
Advise customer that due to
lower final rinse
temperatures, dry
performance is comprised
when using Fast and Eco
cycles (there is less residual
heat for drying at the end of
cycle).
Go to Question 5.
Spray arm has stopped rotating.
a) One of the dishes / cutlery / utensils has fallen through the basket
and jammed the spray arm. Remove the obstruction.
b) The filter plate, drain filter, or drain filter access panel is not
installed correctly and is causing the spray arm to jam.
The product is being over loaded or incorrectly loaded with dishes.
Advise customer of correct loading.
The customer is selecting the wrong wash cycle for the soil level on
the dishes.
Advise the customer about reduced water temperatures (up to 20
O
70 F lower) and wash times when using Fast and Eco cycles.
Go to Question 2.
Advise customer that the use
of rinse aid will improve dry
performance.
Go to Question 4.
Turn the rinse aid up to a
higher setting.
Replace dispenser.
40
No
O
C /