Ford EVEREST Owner's Manual page 358

In the Event of a Crash
Note: Not every crash deploys an airbag or
triggers the fuel pump shut off (which may
turn on Emergency Assistance). However,
if Emergency Assistance is triggered the
system tries to contact the emergency
services. If a connected cell phone sustains
damage or loses connection to the system,
it searches for and tries to connect to any
available previously paired cell phone. The
system attempts to dial the local
emergency services.
Before making a call:
• The system provides a short time
window (approximately 10 seconds)
to cancel the call. If you do not cancel
the call, the system attempts to dial
the local emergency assistance service.
• The system plays a message letting
you know when it attempts to make an
emergency call. You can cancel the call
by selecting the relevant button or by
pressing the end call button on the
steering wheel.
• If you do not cancel the call and SYNC
makes a successful call, an
introductory message plays for the
emergency operator. After this
message, there is hands-free
communication between your vehicle's
occupants and the operator.
During a call:
• An introductory message plays for the
emergency operator.
• Emergency Assistance uses your
vehicle GPS or cellular network
information when available to
determine the most appropriate
language to use. It alerts the
emergency operator of the crash and
delivers the introductory message. This
may include your vehicle GPS
coordinates.
Everest (TEC) , EB3B-19G219-EKB enAUS, CPE Review
SYNC 2
• The language the system uses to
interact with the occupants of your
vehicle may differ from the language
used to deliver information to the
emergency operator.
• After the delivery of the introductory
message the voice line opens so that
you can speak hands-free with the
emergency operator.
• When the line is connected, you must
be prepared to provide your name,
phone number and location
information immediately.
Note: While the system provides
information to the emergency operator, the
system plays a message letting you know
it is sending important information. It then
lets you know when the line is open to start
hands-free communication.
Note: During an Emergency Assistance call,
an emergency priority screen appears which
contains vehicle GPS coordinates when
available.
Note: It is possible that GPS location
information is not available at the time of
the crash; in this case, Emergency
Assistance will still attempt to place an
emergency call.
Note: It is possible that the emergency
services will not receive the GPS
coordinates; in this case, hands-free
communication with an emergency operator
is available.
Note: The emergency operator may also
receive information from the cellular
network such as cell phone number, cell
phone location and cell phone carrier name
independent from SYNC Emergency
Assistance.
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