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Supervisor features
Using Display Queue
Use the Display Queue feature to view the status of all calls waiting in the
queue.
To activate Display Queue, click
Your queue status appears in the display area of the Call Control window.
See
Figure 5
below.
Figure 5: Display Queue
Calls Waiting
Number of
active positions
To view the amount of call traffic in the ACD queue, observe the indicator
beside the Display Queue key.
Table 3: Display Queue indicators
Indicator
Off
On
53
Display
Length of time first
call has waited
Table 3
lists the four indicator states.
Queue Status
Light
Normal
Queue.
Calls time overflowed
into this queue
Meaning
You have few or no calls
waiting.
You have an acceptable
number of calls waiting.
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