Avaya 2410 User Manual
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Avaya 2410 User Manual

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IP Office
2410/5410 Phone User Guide
15-601076 Issue 06b - (23 December 2015)

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Summary of Contents for Avaya 2410

  • Page 1 IP Office 2410/5410 Phone User Guide 15-601076 Issue 06b - (23 December 2015)
  • Page 2 Concurrent User License (CU). End User may install and use the Software on multiple Designated Processors or one or more Servers, so long as only the licensed number of Units are accessing and using the Software at any given time. A “Unit” means the unit on which Avaya, at its sole discretion, bases the pricing of its licenses and can be, without limitation, an agent, port or user, an e-mail or voice mail account in the name of a person or corporate function (e.g., webmaster or helpdesk), or a directory entry in the administrative database utilized by the...
  • Page 3 (defined below); or (ii) install and use the Software on a Server so long as only authorized Named Users access and use the Software. “Named User,” means a user or device that has been expressly authorized by Avaya to access and use the Software. At Avaya’s sole discretion, a “Named User”...
  • Page 4 Contact Avaya Support See the Avaya Support website: http://support.avaya.com for Product or Hosted Service notices and articles, or to report a problem with your Avaya Product or Hosted Service. For a list of support telephone numbers and contact addresses, go to the Avaya Support website: http://support.avaya.com (or such successor site as designated by Avaya), scroll to the bottom of the page, and select Contact Avaya Support.

  • Page 5: Table Of Contents

    ..............46 6.6 Language ..............46 6.7 Automatic Gain Control (AGC) ..............47 6.8 Default Phone/Erase All Settings ..............47 Function Keys 2410/5410 Phone User Guide Page 5 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 7: The Telephone

    Chapter 1. The Telephone 2410/5410 Phone User Guide Page 7 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...
  • Page 9 1. The Telephone This guide covers the use of the 2410 and 5410 phones on IP Office. Both phones are similar, however the 5410 is only supported on the IP Office whereas the 2410 is supported on a range of Avaya phone systems.
  • Page 10 : Used to navigate to or initiate certain features, such as Speed Dial or Call Log, as well as control certain actions within the features. These keys correspond to the text prompts in the display screen immediately above them. 2410/5410 Phone User Guide Page 10 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 11: Call Appearance Keys

    Appearance` Keys, this would severely restrict the use of features such as conference and transfer. It is for this reason that it is strongly recommended that all Call Appearance keys remain at their default settings. 2410/5410 Phone User Guide Page 11 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 12: Call Appearance Key Icons

    If you fail all 4 attempts to log on, you must wait 90 seconds before any login will be accepted, whether correct or not. 2410/5410 Phone User Guide Page 12 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 13: Logging Off

    Logging On Note Although calls may be made from an extension marked NoUser, normally calls cannot be received on that extension. · 2410/5410 Phone User Guide Page 13 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 14: The Display

    Suppressed Code When the Authorization code, if required, is entered, the number you enter is displayed as "ssss" for security purposes. 2410/5410 Phone User Guide Page 14 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 15: Call Handling

    Chapter 2. Call Handling 2410/5410 Phone User Guide Page 15 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 16: Answering A Call

    Internal calls - single ring cadence · External calls - double ring cadence. · These can be changed by your system administrator. 2410/5410 Phone User Guide Page 16 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 17: Making A Call

    To clear an established call: Either: Replace the handset, press SPEAKER or HEADSET, depending on how you established the call. · Press DROP. · 2410/5410 Phone User Guide Page 17 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 18: Headset Working

    · Access the Speed Dial List in your personal directory and initiate a call to a specific entry. See Dialling a Speed Dial Number 2410/5410 Phone User Guide Page 18 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 19: Speakerphone

    To change from the handset to the speakerphone: Press SPEAKER and hang up the handset. · To end a speakerphone call: Press SPEAKER again. · 2410/5410 Phone User Guide Page 19 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 20: Speed Dial

    When you have located the required · number, press the associated button next to the number. To redial the last number dialed: Press REDIAL twice. · 2410/5410 Phone User Guide Page 20 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 21: Mute

    ( ) against the second call. If AutoHold is off, then pressing ( ) against the second call, will drop the first call. To transfer a held call, see Transfer · 2410/5410 Phone User Guide Page 21 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 22: Transfer

    · If the called party does not wish to accept the call or there is no answer, press DROP. To return to the held call, press adjacent to it. 2410/5410 Phone User Guide Page 22 IP Office 15-601076 Issue 06b (23 December 2015)

  • Page 23: Conference

    Note The lamp can also be set to flash when the phone is rung, irrespective of whether you have new messages waiting to · be read. 2410/5410 Phone User Guide Page 23 IP Office 15-601076 Issue 06b (23 December 2015)

  • Page 25: Using Speed Dials

    Chapter 3. Using Speed Dials 2410/5410 Phone User Guide Page 25 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 26: 3. Using Speed Dials

    Speed dials can be used for any numbers that can be manually dialed from the extension. Where, for external calls, · a dialling prefix is required then that prefix must be part of the speed dial number. 2410/5410 Phone User Guide Page 26 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 27: Adding A New Speed Dial

    To return to the speed dial list without saving the changes, press Cancel. · To return to the Call Handling screen without saving the changes, press EXIT. · 2410/5410 Phone User Guide Page 27 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 28: Dialling A Speed Dial Number

    Yes or to exit without deleting, press Cancel. Select another entry to delete or, to return to the speed dial list, press Done. 2410/5410 Phone User Guide Page 28 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 29: Editing A Speed Dial

    Saving a Call Log Entry to Your Speed Dial List . This process will start the normal speed entry screen but pre-filled with the name and number from the call log entry. 2410/5410 Phone User Guide Page 29 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 31: Using The Call Log

    Chapter 4. Using the Call Log 2410/5410 Phone User Guide Page 31 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 32: 4. Using The Call Log

    You can make calls directly from the call log. Whilst in the call log you can still make a call by going off-hook. To dial a new call, press SPEAKER. Similarly, you can still receive calls and handle them using the dial pad key functions. 2410/5410 Phone User Guide Page 32 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 33: Setting Which Calls Are Logged

    Options menu without saving any changes, press Cancel. · To return to the call handling screen without saving any changes, press EXIT. 2410/5410 Phone User Guide Page 33 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 34: Viewing The Call Log

    If the number shown is external but does not include the external dialling prefix used by your phone system, go off- hook, dial the prefix and then press Call. 2410/5410 Phone User Guide Page 34 IP Office 15-601076 Issue 06b (23 December 2015)

  • Page 35: Saving A Call Log Entry To Your Speed Dial List

    To remove all logged entries, press Erase. Note Loss of power to the phone will cause all call log entries to be deleted. · 2410/5410 Phone User Guide Page 35 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 37: Using Visual Voice

    Chapter 5. Using Visual Voice 2410/5410 Phone User Guide Page 37 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 38: 5. Using Visual Voice

    Mailbox Administrator. Note The email option is only available if Voicemail Pro is installed, and Voicemail Email has been configured for you. · 2410/5410 Phone User Guide Page 38 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 39: Listen To Voicemail

    Note Depending on the number of feature keys available, you may need to use the scrolling facility to see all of the · options. 2410/5410 Phone User Guide Page 39 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 40: Send A Voicemail

    Key in the user's extension number. Press Vmail Transfer. The call will be transferred directly to the users mailbox; the extension is not alerted. 2410/5410 Phone User Guide Page 40 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 41: Changing Your Greeting

    When prompted, key in your new password (minimum of 4 digits) and press Done. The display will exit to the main display if the change was accepted. Otherwise you will be prompted to try again. 2410/5410 Phone User Guide Page 41 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 42: Email Alerts

    ALERT- An email alert is sent when there is a new voicemail. · When you have made you selection, press Done 2410/5410 Phone User Guide Page 42 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 43: Changing Options

    Chapter 6. Changing Options 2410/5410 Phone User Guide Page 43 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 44: Changing Ring Options

    Ring Options and set Show Phone Screen to Yes or No. If set to Yes then, when you are setting up/ using Speed Dial, Call Log, etc, you will be automatically returned to the call handling screen when you receive a call. 2410/5410 Phone User Guide Page 44...

  • Page 45: Adjusting The Display Contrast

    To exit any other mode, press EXIT and then press Option. Press Miscellaneous and set Stay in Speed Dial to Yes. 2410/5410 Phone User Guide Page 45 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 46: Using Self Test

    To return to the options menu without saving any changes, press Cancel. · To return to the call handling screen without saving any changes, press EXIT. · 2410/5410 Phone User Guide Page 46 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 47: Automatic Gain Control (Agc)

    Options: Any for erasure or defaulting all other phone options. · All: Selects for erasure or defaulting all of the above. Press Erase or Cancel. Press Done. 2410/5410 Phone User Guide Page 47 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 49: Function Keys

    Chapter 7. Function Keys 2410/5410 Phone User Guide Page 49 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 50: 7. Function Keys

    · You can personalize the text labels shown next to the function keys, including those programmed by the system administrator. See Changing Function Key Labels 2410/5410 Phone User Guide Page 50 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 51: Function Key Programming

    Call Park to Other Extension Prog Abbreviate Dial Program RngOf Ringer Off Send All Calls Spres AD Suppress Timer Timer TmDay Time of Day 2410/5410 Phone User Guide Page 51 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...
  • Page 52 Admin1: The programmable functions available via an Admin1 key. Name Description Toggles Data Park Park <User> User <Group> Group <Number> Dial Flash Hook Flash 2410/5410 Phone User Guide Page 52 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 53: Shorthand Programming Mode

    To keep the existing function and forget the function just programmed, press Keep · To delete the existing function and forget the function just programmed, press Delet · 2410/5410 Phone User Guide Page 53 IP Office 15-601076 Issue 06b (23 December 2015)

  • Page 54: Longhand Programming Mode

    To keep the existing function and forget the function just programmed, press Keep · To delete the existing function and forget the function just programmed, press Delete · 2410/5410 Phone User Guide Page 54 IP Office 15-601076 Issue 06b (23 December 2015)

  • Page 55: Changing Function Key Labels

    Save. To return to the label options screen without saving the changes, press Cancel. Select another button to re-label or press Done. 2410/5410 Phone User Guide Page 55 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 57: System Features

    Chapter 8. System Features 2410/5410 Phone User Guide Page 57 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 58: Ring Back

    To Cancel All Forwarding, dial *00. · Note Cancelling all forwarding will also cancel any Diverts you have set. · 2410/5410 Phone User Guide Page 58 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 59: Divert

    Follow Me does not apply to the following call types: · — Voicemail Callback — Automatic Call Back — HOLD or Park return. 2410/5410 Phone User Guide Page 59 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 60: Do Not Disturb

    Dial *38*# - If you have more than one call parked, the call parked first will be the first call to be unparked · Note Feature keys can be setup to park and un-park calls. If required, contact your administrator. · 2410/5410 Phone User Guide Page 60 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 61: Private Call

    · The system administrator also specifies the reception number, to which the call is diverted if the caller dials 0, and your email address if your voicemail and email are integrated. 2410/5410 Phone User Guide Page 61 IP Office 15-601076 Issue 06b (23 December 2015)

  • Page 62: Default Short Codes

    Forward on Busy Number Call Pick Up Any *70*N# Dial Physical Extn by Number Call Pick Up Group *71*N# Dial Physical Extn by ID 2410/5410 Phone User Guide Page 62 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 63: Index

    All Logged Calls Visual Voice Overview Function Key Labels Voicemail 61 Changing Listen Send Voicemail TRANSFER 40 Headset Working 18 Hold 21 2410/5410 Phone User Guide Page 63 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

  • Page 64: Issue 06B (23 December

    Which Calls Setting Your Greeting Changing Your Mailbox Password Changing Your Speed Dial List 35 2410/5410 Phone User Guide Page 64 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...
  • Page 65 2410/5410 Phone User Guide Page 65 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...
  • Page 66 Template: 11th November 2015 © 2015 Avaya Inc. All rights reserved. 2410/5410 Phone User Guide Page 66 IP Office 15-601076 Issue 06b (23 December 2015) Comments on this document? infodev@avaya.com...

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