Avaya IP OFFICE 2410 User Manual
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Avaya IP OFFICE 2410 User Manual

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IP Office
5410/2410 Phone User Guide
th
Issue 3f (7
October 2005)

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Summary of Contents for Avaya IP OFFICE 2410

  • Page 1 IP Office 5410/2410 Phone User Guide Issue 3f (7 October 2005)

  • Page 2: Table Of Contents

    Table of Contents The 2410 Telephone... 4 Overview... 4 Call Appearance Keys ... 6 System Features... 7 Call Appearance/Function Key Icons... 7 Basic Call Handling Features... 8 Answer a Call ... 8 Make a Call... 8 Clearing a Call ... 9 Headset Working ...
  • Page 3 Table Of Contents Diverting Calls ... 30 Do Not Disturb ... 30 Voicemail ... 31 Default Feature Codes ... 32 Index... 33 5410/2410 Phone User Guide Page iii IP Office Issue 3f (7th October 2005)

  • Page 4: The 2410 Telephone

    The 2410 Telephone Overview This guide covers the use of the Avaya 2410 and 5410 phones, on Avaya IP Office. Both phones are similar, however the 5410 is only supported on the IP Office whereas the 2410 is supported on a range of Avaya phone systems.
  • Page 5 1. Display, Call Appearance and Feature buttons: Call Appearance Keys allow the user to handle multiple calls and the display shows call information. Details on system features (allocated by your System Administrator) can also be displayed. See Call Appearance Keys and Overview of the Function Keys.

  • Page 6: Call Appearance Keys

    Call Appearance Keys Normally, the first page of the main call handling screen contains three keys set as 'call appearance' keys. These are allocated to you by your System Administrator and are indicated as a=, b= and c=. Your System Administrator can change a call appearance key with: •...

  • Page 7: System Features

    System Features System Features can only be set against soft Function Keys by your System Administrator. However, your System Administrator may allocate you two ‘self administrator’ features that will enable you to add System Features to your soft Function Keys. Refer to Overview of the Function Keys for details of the System Feature that can only be allocated to you by your System Administrator.

  • Page 8: Basic Call Handling Features

    Basic Call Handling Features Answer a Call When a call arrives at your phone, you hear a ringing tone and a blinking bell icon ( ) appears on the associated call appearance. To answer an incoming call Do one of the following: •...

  • Page 9: Clearing A Call

    Clearing a Call To clear an established call either: 1. Replace the handset 2. Press Drop. You will hear dial tone, unless you are in ‘call center mode’ of working when you will then hear silence. Headset Working When a headset is to be used on your phone, it must be plugged in to the headset socket on the base of your phone.

  • Page 10: Speakerphone

    Speakerphone The two-way built-in speakerphone allows you to make and answer calls without lifting your handset. Keep in mind that two-way speakerphones may not operate satisfactorily in every environment (such as in very noisy locations). To make or answer a call without lifting the handset, or to use the speakerphone with any feature 1.

  • Page 11: Redial

    Redial The Redial feature automatically redials a previously dialed extension or outside number (up to 24 digits). Your phone will store the up to ten of the last numbers dialed. Note: If you have dialed the same number twice in succession, it will only have one appearance in the redial list.

  • Page 12: Transfer

    Transfer The Transfer feature allows you to transfer a call from your telephone to another extension or outside number. To transfer the current call to another extension: 1. With a call in progress, press Transfer 2. When you hear dial tone, dial the number to which the call is to be transferred. 3.

  • Page 13: Conference

    Conference The Conference feature allows you to conference other parties (including yourself) into a call. Notes: 1. The number of parties allowed in a conference is controlled by your telephone system. 2. Two Call Appearance keys are required for the conference feature. To add another party to a call 1.

  • Page 14: Using Speed Dials

    Using Speed Dials Overview of Speed Dials The phone can store up to 48 personal speed dials. The list of these speed dials is accessed by pressing SpDial. If SpDial is not shown, press and • Caution: Speed dials are stored on the phone. Consequently, any loss of power to the phone will result in loss of the stored speed dials.

  • Page 15: Adding A New Speed Dial

    Adding a New Speed Dial 1. Press SpDial. If SpDial is not shown, press any Soft Key. • Press Add. If a message stating that the speed dial list is full appears, you must first delete an existing entry before adding any new entry. See Deleting a Speed Dial. •...

  • Page 16: Deleting A Speed Dial

    Deleting a Speed Dial 1. Press SpDial. If SpDial is not shown, press any 2. Press Delete. 3. Select the speed dial entry you want to delete. • Press required name to jump to the page with a matching entry. 4.

  • Page 17: Using The Call Log

    Using the Call Log Overview of the Call Log The phone maintains a call log, accessed by pressing These can be a combination of incoming answered calls, incoming unanswered calls and outgoing calls You can select which types of calls are included in the log. You can also use call log entries to make return calls or convert the entry into a speed dial for future use.

  • Page 18: Using The Call Log

    Using the Call Log You can make calls directly from the call log. Whilst in the call log you can still make a call by going off- hook, pressing Speaker and dialing a new call. Similarly, you can still receive calls and handle them using the dial pad key functions.

  • Page 19: Deleting A Call Log Entry

    Deleting a Call Log Entry 1. Press Log. If 2. At default, Missed calls are displayed first. You can select from InAns or Outgo. Alternatively, press More and select All to display all three options. To return to Missed or InAns or Outg, press Back and make your selection.

  • Page 20: Changing Options

    Changing Options Changing Ringer Options The IP Office uses 'distinctive ringing' for different types of calls - a repeated single ring for internal calls, a repeated double ring for external calls and a single ring followed by two short rings for ringback calls. These options are fixed by the IP Office.

  • Page 21: Adjusting The Display Contrast

    Adjusting the Display Contrast You can adjust the contrast level on the telephone display. You can choose from among fifteen levels of contrast. 1. Press Exit to exit any other mode, then press any of the 2. Press Option. 3. Press Contrast.

  • Page 22: Language

    Language When the phone is first installed, it is set to display screen text in English. You can select the language that you would prefer from the following: • English, German (Deutsch), French (Français), Spanish (Español), Italian (Italiano), Dutch (Nederlands), Portuguese (Português) or Japanese (Katakana characters). Note: This does not alter your user language setting on the telephone system.

  • Page 23: Default Phone/Erase All Settings

    Default Phone/Erase All Settings The Erase All option allows you to reset all personalized settings entered through the phone's Option menus (except contrast level). It also deletes all entries in the phones Call Log and Speed Dial lists. 1. Press Exit to exit any other mode, then press any of the 2.

  • Page 24: Function Keys

    Function Keys Overview of the Function Keys Both the Function Keys and The display adjacent to the key shows the feature name. Some of these features are default features supported by the phone (e.g. SpDial, Log, Option and Label on the Soft Keys) and are always available. Others are system features that can only be programmed by the System Administrator for Function Keys.

  • Page 25: Function Key Programming

    Function Key Programming If any one of the keys on the telephone is programmed with an Admin or Admin 1 feature, it allows you to program further features against other function keys. Both Admin and Admin1 are allocated to your function keys by your System Administrator and would appear on a menu screen that is similar to the following: The two tables below list the user programmable features available from Admin and Admin1.

  • Page 26: Shorthand Programming Mode

    Shorthand Programming Mode 1. Press Admin or 2. The Admin or Admin1 menu appears as follows: Admin Pages With the exception of Expl1?, the names shown are the features that you can assign to soft keys. When Admin has been selected you can display the full name of the feature by pressing Expl?. See Longhand Programming.

  • Page 27: Longhand Programming

    Longhand Programming 1. Press Admin or 2. Pressing Expl? to switch to longhand programming mode. 3. Press Next until the required function required is shown, then press Selct 4. If the function requires some data to be entered, [ is shown at the bottom of the display. Enter the data using the normal telephone keypad.

  • Page 28: Changing Function Key Labels

    Changing Function Key Labels You can replace the default label shown for any function key with you own custom label of up to 13 characters. 1. Press Exit to exit any other mode, then press any of the 2. Press Label.

  • Page 29: System Features

    System Features Introduction As well as your phones specific features, you can access a number of system features by dialing short codes. These instructions are for the system's default configuration. They assume that you are using the default feature codes. It also assumes that you have full access to all features and the public telephone network. Making Calls Internal Calls: If your System Administrator has allocated you the Ring Back When Free feature (see RBak+ - Ringback...

  • Page 30: Call Forwarding

    Call Forwarding Your calls can be forwarded to another extension or an external number either when you are away from your desk (on no answer), when your extension is busy, and all calls (for example when you go on holiday). To switch forward direct station (i.e.

  • Page 31: Voicemail

    Voicemail Note that not all systems support voicemail or have voicemail installed. • To switch voicemail on dial *18, to switch it off dial *19. • To retrieve your voicemail, use the code *17. Your voicemail may be set up to deliver your messages by calling you whenever you hang up: this feature is known as Voicemail Ringback.

  • Page 32: Default Feature Codes

    Default Feature Codes The following are the normal default feature codes available to all users. Your System Administrator may add additional codes for other features and for speed dials. The N where shown, should be replaced by the appropriate number. For example, with *07*N#, replace N with the extension to which you want your calls forwarded when you have forwarding switched on.

  • Page 33: Index

    Automatic Gain Program 25 Control 22 Abbreviated Dial 6, Avaya 4 Avaya 2410 4 Access Avaya IP Office 4 Call Log 8, 9 speakerphone 4 Speed Dial List 8, Back 18, 19 Backspace 15, 28 Access 4 Both Admin 25...
  • Page 34 Dial Flash Message Lamp Speed Dial set 20 Number 14 Yes 20 Dial 14 Flash Message Lamp Dial Physical Extn 32 Dir 25 Follow Me Here 32 Directed Call Pickup Follow Me Here Cancel 32 Display Contrast Follow Me To 32 Adjusting 21 Forward Hunt Group Display Contrast 21...
  • Page 35 Press Hold 11 Relay Off 32 Press Keep 26, 27 Relay On 32 Press Label 28 Relay Pulse 32 Press Language 22 Release Test 21 Press Log 18, 19 Repeat Steps 13 Press Log Setup 19 Repla 26, 27 Press Next 27 Replace Press Option 19, 20, Call Appearance...
  • Page 36 Voicemail On 32 Voicemail Pro 31 WARNING 17 Voicemail ringback Which Calls Setting 19 Voicemail Ringback Which Calls 19 Off 32 Voicemail Ringback On 32 Volume Controls 4 5410/2410 Phone User Guide IP Office Flash Message Your Own Functions Lamp 20 Programming 24 set 20 Your Own Functions...

  • Page 38: Ip Office Issue 3F (7Th October

    Performance figures and data quoted in this document are typical, and must be specifically confirmed in writing by Avaya before they become applicable to any particular order or contract. The company reserves the right to make alterations or amendments to the detailed specifications at its discretion.

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