Quick Tips For Troubleshooting - NETGEAR D7000 User Manual

Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000
3. Enter the modem router user name and password.
The user name is admin. The default password is password. The user name and password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Administration > Diagnostics.
The Diagnostics page displays.
5. Click the Reboot button.
A confirmation pop-up window displays.
6. Click the OK button.
The modem router reboots.

Quick Tips for Troubleshooting

If your network is unresponsive or does not function normally, try the following:
Restart your network:
1. Turn off and unplug the DSL, cable, or fiber modem.
2. Turn off the modem router.
3. Plug in the DSL, cable, or fiber modem and turn it on. Wait two minutes.
4. Turn on the modem router and wait two minutes.
If network problems still occur, make sure that your ISP does not require you to use the MAC address of the
computer that was used to initially register the ISP account. If your ISP does require that you do this, you must
change the modem router MAC address that the modem router uses. For more information, see one of the
following sections:
• Manually Set Up an ADSL Internet Connection
• Manually Set Up a VDSL Internet Connection
• Manually Set Up a Cable or Fiber Internet Connection
If you cannot connect over an Ethernet cable to the modem router, try the following:
• Make sure that the Ethernet cables are securely plugged in.
• Make sure that your computer or device does not use a static IP address but is configured to receive an IP
address automatically with DHCP. (For most devices, DHCP is the default setting.)
If you cannot connect over WiFi to the modem router, try the following:
• Make sure that the WiFi settings in your WiFi device and modem router match exactly.
on page 49
on page 60
Diagnostics and Troubleshooting
276
on page 69