Power Led Is Off; Power Led Remains Solid Amber; Wifi Led Is Off - NETGEAR D7000 User Manual

Nighthawk AC1900 WiFi VDSL/ADSL Modem Router Model D7000
You can use the LEDs for troubleshooting. For more information, see the following sections:
•

Power LED Is Off

on page 278
•

Power LED Remains Solid Amber

•

WiFi LED Is Off

on page 278
• Troubleshoot the Internet Connection
Power LED Is Off
If the Power LED and other LEDs are off when your modem router is turned on, do the following:
• Make sure that the Power On/Off button on the back is in the on position, that is, it is pushed in.
• Make sure that the power cord is correctly connected to your modem router and that the power supply adapter
is correctly connected to a functioning power outlet.
• Make sure that you are using the 12 VDC 3.5A power adapter that NETGEAR supplied for this product.
If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem,
contact technical support at netgear.com/support.
Power LED Remains Solid Amber
Two seconds after the power is first applied, the Power LED
for about 20 seconds, and then lights solid amber again. About two minutes after the power is first applied, the Power
LED lights solid white, indicating that the startup procedure is complete and the modem router is ready.
If the Power LED remains solid amber and does not turn solid white, a failure occurred or the modem router is
malfunctioning.
If the Power LED does not turn solid white, do the following:
1. Turn the power off and back on and wait several minutes to see if the modem router recovers.
2. If the modem router does not recover, press and hold the Reset button to return the modem router to its factory
settings.
If the error persists, a hardware problem might exist. For recovery instructions or help with a hardware problem,
contact technical support at netgear.com/support.
WiFi LED Is Off
If the WiFi LED remains off, check to see if both radios on the modem router are disabled (see
Radios on page 113). By default, both radios are enabled and the WiFi LED lights solid white.
on page 278
on page 279
Diagnostics and Troubleshooting
278
lights solid amber for about 10 seconds, turns off
Control the WiFi