Before Contacting Support - HP ProCurve MSM310 Reference Manual

Introduction
Online documentation

Before contacting support

To make the support process most efficient, before calling your networking dealer or HP
Support, you first should collect the following information:
Collect this information
Product identification.
Software version.
Network topology map, including the
addresses assigned to all relevant devices.
Online documentation
For the latest documentation, visit the HP ProCurve Networking manuals Web page at:
www.hp.com/go/procurve/manuals.
CLI support in autonomous and controlled
modes
An AP operates in either controlled mode or autonomous mode.
Controlled mode
Controlled mode is the factory default mode for all APs.
When in controlled mode, an AP establishes a control channel with a controller. The
controller manages the AP and provides all configuration settings. Discovery of the controller
is automatic if default settings are used on all devices.
Note
In controlled mode, access to the CLI is possible only before the control channel to the
controller is established, which can occur in the following scenarios:
 Network failures prevent a control channel from being created.
 After an AP is restarted, prior to establishment of the control channel (during the brief
controller discovery process).
When the AP is in controlled mode, a reduced number of CLI commands are available. The
most notable command is switch operational mode, which enables you to switch the AP to
autonomous mode. The config context is not available.
1-4
Where to find it
On the rear of the product.
The product management tool Login page.
Your network administrator.