Panasonic KX-VC1600SX User Manual page 160

Additional Information
Problem
The sound volume is low or
cannot be heard at all.
You hear audio feedback.
Sound cuts out or echoes.
The other party hears noise.
The orientation of the image
and sound do not match (the
voice of a person on a side of
the screen comes from the
opposite side's speaker, etc.).
160 User Manual
•
The unit's volume settings are too low.
→
Increase the volume level (Page 68).
Note
•
You can set the volume level of a video conference call before
starting the call. Confirm the settings (Page 105).
•
The other party's microphone has been muted.
→
Have the other party unmute their microphone.
•
The display's volume settings are too low.
→
Increase the volume level of the display.
•
A headset is connected.
→
When a headset is connected, audio output from the display or
speakers is disabled. Disconnect the headset.
•
The microphone is too close to the display or to speakers.
→
Keep microphones at least 1 m away from any display or speaker.
•
The display's volume settings are too high.
→
Decrease the volume level of the display.
•
Adjustments to the environment immediately after a video conference
call has begun may not yet have completed.
→
Immediately after a video conference call has begun, be sure to speak
in turn with other parties. The unit will automatically adjust audio levels
so that all parties can easily be heard.
•
The Boundary Microphone cable is not properly connected.
→
Check that the Boundary Microphone is properly connected to the unit
(Page 26).
•
The speakers are not properly positioned.
→
Position speakers on either side of the display and check that the left/
right wiring is correct. If you place the display at the front of the room
and the speakers at the back, the microphone's left/right spatial
direction may be reversed, and the orientation of the image and sound
will not match.
•
The speakers of the other party are not properly positioned.
→
Ask the other party to position speakers on either side of the display.
When the MIC position is set automatically, if the other party places the
display at the front of the room and the speakers at the back, the
microphone's left/right spatial direction may be reversed, and the
orientation of the image and sound will not match.
•
The MIC positions set manually by the other party are incorrect.
→
Ask the other party to confirm the manual settings of their MIC positions.
When setting the MIC position manually, the left/right orientation should
match the left/right channels as viewed from the side of the main video
camera. When the MIC position is set to "Center stereo", make sure
that it is placed with its connector facing the display (Page 105).
Cause and Solution
Document Version 2015-03