Panasonic KX-VC1600SX User Manual page 158

Additional Information
Problem
The image is distorted.
The maximum bandwidth
changes during a video
conference call.
158 User Manual
•
When making a video conference call by entering an MCU's conference
room number@IP address, "SIP Server" or "Gatekeeper" is set to
"ON".
→
Change the "SIP Server" and "Gatekeeper" settings to "OFF"
(Page 118, Page 120).
•
The Internet connection is not established.
→
Some hubs, routers, etc. can take 10 seconds or more to establish an
Internet connection.
•
There may be a problem with your communication lines.
→
Contact your dealer.
•
You are trying to make a video conference call by connecting to an MCU
or non-Panasonic video conference system.
→
When connecting to an MCU or non-Panasonic video conference
system, encryption may not be available or some operations may not
function as expected, depending on the device used by the other party.
In this case, contact your dealer.
•
You are trying to connect to an MCU or non-Panasonic video
conference system that is not compatible.
→
Use the outgoing call history to confirm the name of the device, and
then contact your dealer.
•
The host name is not being resolved to the correct IP address.
→
Check the settings for "DNS Server" or "Primary DNS Server" in
network settings (Page 99).
•
The IP address set for LAN1 and IP address set for LAN2 may be using
the same network address (KX-VC1600 only).
→
Check the IP addresses set for LAN1 and LAN2 in the Unit Information
on the Home screen (Page 37). If the addresses are using the same
network address, contact your network administrator.
•
The settings of the hub or router are different to those of the unit.
→
Contact your dealer.
•
Packet loss is occurring. (The network is congested.)
→
Check the display of the network status indication (Page 40). If the icon
shows only 0–1 bars continuously, press [STATUS] twice and check
the fields "Loss" and "Bandwidth", then contact your network
administrator or dealer (Page 87).
•
The maximum bandwidth setting is incorrect.
→
For multiple-party video conference calls, each site requires at least
256 kbps of bandwidth. For "Max. Bandwidth", set a value equal to or
greater than (256 kbps ´ the number of site connections) (Page 101).
→
If you are trying to connect to an MCU or non-Panasonic video
conference system, depending on the other party's device, the image
may be distorted due to lack of bandwidth. In this case, contact your
dealer.
•
There may be a problem with your communication lines.
→
Contact your dealer.
•
The maximum bandwidth during a video conference call adjusts to that
of the party that has set the lowest bandwidth for the maximum
bandwidth setting among all participating parties.
→
If there is a problem with your communication lines, contact your dealer.
Cause and Solution
Document Version 2015-03