Parking Calls; Traditional Park; Park & Page - Avaya M7100N User Manual

5.1 Parking Calls

Parking a call is similar to holding a call. However, parked calls can be unparked by other users on the phone system.
Calls that you park recall to your phone (when idle) if they have been parked for too long. The default timeout is 5
minutes but can be changed by the system administrator. Recall calls ignore any forwarding or do not disturb settings
that you have set.
For IP Office Release 9.0 and higher, call park can operate in two different ways:

Traditional Park

·
Park & Page
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Default Short Codes
Short codes are numbers that you can dial from any types of phone on the telephone system. The following are
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default short codes that may be available on your system.
· Park Call: *37*N#
Parks the held call using the park slot number dialed in place of N. Works with both park methods but does not
display page options if
· Unpark Call: *38*N#
Unpark the call parked in park slot number N.
5.1.1 Traditional Park
This method of parking calls is used if
administration will confirm which way your system operates.
If you park a call without specifying a park slot number, the system automatically assigns a park number based on your
extension number plus a single digit. For example, for extension 201, the first parked call uses park slot number 2010 if
available. Otherwise, it uses park slot 2011 if available and so on up to 2019.
Call park buttons can be configured to match specific park slot numbers. A call parked using that button is given that
park slot number. All users with a call park button set to the same number can see when there is a parked call there and
can unpark that call using their button.
To Park a Call
1. Press Feature 74. The park slot number assigned to the parked call is briefly shown on the display. If there are
not slots available the call is not parked and you will still be connected to the caller.
To Unpark a Call
1. Press Feature #74.
2. The park slot ID of the longest waiting call parked is shown.
· Press # to unpark it.
· Otherwise, enter the park slot number assigned to the call that you want to unpark and press #.
5.1.2 Park & Page
This method of parking calls is used if Park & Page is configured on the telephone system. Your system administration will
confirm which way your system operates.
Park and page uses a set of pre-configured park slot numbers that act like extension numbers. When you parked a call in
one of those park slots, you or any other user on the system can dial that park slot number to unpark the call.
Your system administrator can also configure up to 3 hunt groups for paging. When you park a call, after displaying the
park slot number used, your phone displays options for paging.
To Park a Call
1. Press Feature 74. The call is parked and the parked slot number needed to unpark the call is displayed.
2. If you want to make a page announcement of the parked call, press Page. You can then select one of the
displayed hunt groups for your page or you can dial any extension number that want to page.
To Unpark a Call
1. Dial the park slot number that was assigned to the parked call.
M7100N Telephone User Guide
IP Office
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Park & Page is configured.
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Park & Page is not configured on the telephone system. Your system
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Holding and Parking Calls:
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- Issue 02c (13 March 2014)