Table Of Contents - Avaya M7100N User Manual

Contents
1. Telephone Overview
1.1 M7100N Telephone ..................................................................... 9
1.2 Which Telephone System? ..................................................................... 9
1.3 Button Functions ..................................................................... 10
1.4 Feature Codes ..................................................................... 11
1.5 Short Codes ..................................................................... 12
1.6 Status Letters ..................................................................... 14
1.7 Tones ..................................................................... 14
1.8 Key Lettering ..................................................................... 15
1.9 What's My Extension Number? ..................................................................... 15
1.10 Notes ..................................................................... 15
2. Making Calls
2.1 Virtual Call Appearances ..................................................................... 18
2.2 Setting a Callback ..................................................................... 19
2.3 Redial the Previous Number ..................................................................... 19
2.4 Making a Page Call ..................................................................... 20
2.5 Direct Voice Calls ..................................................................... 20
2.6 Making a Priority Call ..................................................................... 20
2.7 Using Speed Dials ..................................................................... 21
2.8 Account Codes ..................................................................... 22
2.9 Calling from the Contacts List ..................................................................... 22
2.10 Calling from the Call Log ..................................................................... 22
3. Answering Calls
3.1 Divert a Call to Voicemail ..................................................................... 24
3.2 Answering a Page Call ..................................................................... 24
3.3 Call Pickup ..................................................................... 25
4. Call Controls
4.1 Adjust the Call Volume ..................................................................... 28
4.2 Switching Between Calls ..................................................................... 28
4.3 Transferring Calls ..................................................................... 29
4.4 Transferring a Held Call ..................................................................... 29
4.5 Handsfree Speaker Operation ..................................................................... 29
4.6 Headset Operation ..................................................................... 29
4.7 Group Listen ..................................................................... 29
4.8 Ending Calls ..................................................................... 29
4.9 Groups ..................................................................... 30
5. Holding and Parking Calls
5.1 Parking Calls ..................................................................... 35
5.1.1 Traditional Park ............................................................................ 35
5.1.2 Park & Page ............................................................................ 35
5.2 Holding Calls ..................................................................... 36
5.2.1 Transferring a Held Call ............................................................................ 36
6. Conference Calls
6.1 Starting a Conference ..................................................................... 38
6.2 Adding a Call to a Conference ..................................................................... 38
6.3 Viewing Conference Details ..................................................................... 39
6.4 Dropping Parties ..................................................................... 39
6.5 Holding a Conference Call ..................................................................... 39
6.6 Transferring Calls Using Conference ..................................................................... 39
7. Directory
M7100N Telephone User Guide
IP Office
7.1 Viewing Contacts Details ..................................................................... 42
7.2 Make a Call from the Directory ..................................................................... 43
7.3 Adding a New Contact ..................................................................... 43
7.4 Add a Contact from the Call Log ..................................................................... 43
8. Call Log
8.1 Accessing the Call Log ..................................................................... 46
8.2 Viewing Call Details ..................................................................... 47
8.3 Making a Call ..................................................................... 48
8.4 Deleting a Record ..................................................................... 48
8.5 Adding a Record to Your Contacts ..................................................................... 48
9. Voicemail
9.1 Message Waiting Indication ..................................................................... 50
9.2 Checking Messages ..................................................................... 50
9.3 Send a Call to Voicemail ..................................................................... 50
10. Logging In/Out
10.1 Logging In on a Phone Already in Use ..................................................................... 53
10.2 Logout ..................................................................... 53
11. Redirecting Calls
11.1 Follow Me ..................................................................... 57
11.2 Forwarding Calls ..................................................................... 58
11.2.1 Forward Unconditional ............................................................................ 59
11.2.2 Forward on Busy ............................................................................ 60
11.2.3 Forward on No Answer ............................................................................ 61
11.3 Do Not Disturb ..................................................................... 62
11.4 Twinning ..................................................................... 63
12. Phone Settings
12.1 Contrast ..................................................................... 66
12.2 Ringer Sound ..................................................................... 66
12.3 Ringer Volume ..................................................................... 66
13. Button Programming
13.1 Button Inspection ..................................................................... 68
13.2 Default Buttons ..................................................................... 69
13.3 Erasing a Button ..................................................................... 69
13.4 Auto Dial Button ..................................................................... 70
13.5 Internal Auto Dial (User Button) ..................................................................... 70
13.6 Function Button ..................................................................... 71
13.7 Feature Button ..................................................................... 71
13.8 Button Functions ..................................................................... 72
13.8.1 Account Code ............................................................................ 72
13.8.2 Automatic Intercom ............................................................................ 72
13.8.3 Call Forwarding All ............................................................................ 72
13.8.4 Call Log ............................................................................ 72
13.8.5 Call Park/Park & Page ............................................................................ 72
13.8.6 Conference ............................................................................ 73
13.8.7 Contrast ............................................................................ 73
13.8.8 Directory ............................................................................ 73
13.8.9 Do Not Disturb ............................................................................ 73
13.8.10 Hunt Group Night Service ............................................................................ 73
13.8.11 Internal Auto Answer ............................................................................ 73
13.8.12 Last Number Redial ............................................................................ 73
13.8.13 Page Group ............................................................................ 73
13.8.14 Priority Call ............................................................................ 73
13.8.15 Ring Again ............................................................................ 74
Contents
Page 5
- Issue 02c (13 March 2014)