Troubleshooting; Uca Server Installation/Uninstall - Motorola CA50 Developer & User Manual

14 - 4 CA50/UCA Client & Server Developer & User Guide

Troubleshooting

UCA Server Installation/Uninstall

Troubleshooting: UCA Server Install/Uninstall
Table 14-1
Symptom
Cannot load server software. Server 2003
HTTP 404 Error Not Found
when navigating to the
Console Login page
Waiting for Server
Response, Error Retry
10,9,8,7....seconds displays
on a CA50 with connectivity
bars in the upper left display
corner.
Checking for updates...
CA50 reboots, or the
message displays every 15
seconds.
During install, Error 27506
displays; password
validation failed. The
password does not meet
Windows policy
requirements because it is
not complex enough.
Reinstalling on a target
machine that had a previous
version of the server
installed: Error 27506. Error
executing SQL script
_uca_CreateDB.sql. Line 8.
CREATE DATABASE failed.
Some file names listed
could not be created. Check
previous errors.
Operating
System
Cannot load server software on a
2003 server, running active
directory, that operates as a
domain controller.
Server 2003 Permission error.
XP Pro SP2 Firewall on the UCA server is not
Server 2003 turned off or CA50s cannot connect
to the Server IP address through
the wireless infrastructure.
Incorrect UCA server IP address
setup using MSP 3.1 Stage Profile
for RD Client.
XP Pro SP2 MSP Client is not enabled on the
Server 2003 device.
A policy that contains an updated
version of the UCA client
application does not exist on the
MSP server.
XP Pro SP2 Password chosen for sa and/or
database login is not strong (the
Server 2003
password does not meet Windows
policy requirements because it is
not complex enough). The
password must exceed eight
characters and contain three of the
following: uppercase, lowercase,
numeric and non-alphanumeric.
XP Pro SP2 The database files UCA.mdf,
UCA_log.ldf, SampleLookup.mdf
Server 2003
and SampleLookup_log.ldf were
not deleted from a previous install.
Cause
See
Setup on page
Active server pages and ASP.NET
v2.0.50727 must be set to allow for
Web service extensions in IIS.
Ensure firewall is turned off on the
UCA server or allows CA50s to
connect to the Server IP address
through the wireless infrastructure.
Try to ping UCA server IP address
with another wireless device.
Confirm that the correct UCA IP
address is setup correctly in MSP
3.1.
Verify the MSP Client is enabled on
the device.
Verify a policy exists on the MSP
server that contains an updated
version of the UCA client
application.
Uninstall UCA instance of SQL
Server 2005 from Add/Remove
programs. Start UCA server install
again using strong passwords.
Uninstall the UCA instance of SQL
Server 2005 from Add/Remove
programs. Remove or relocate UCA
and Sample Lookup databases and
logs from:
C:\Program Files\Microsoft SQL
Server\MSSQL...2\MSSQL\DATA.
Reinstall the UCA server
Solution
UCA Server Requirements and
7.