Troubleshooting - Motorola DS3578 Product Reference Manual

3 - 2 DS3578 With FIPS Digital Scanner Product Reference Guide

Troubleshooting

Troubleshooting
Table 3-1
Problem
Digital scanner emits low/
medium/high beep sequence.
Nothing happens when scan
trigger is pressed.
Laser comes on, but digital
scanner does not decode the
bar code.
Digital scanner emits four short
high beeps.
Digital scanner emits a
disconnect (high-low) beep
sequence.
Possible Causes
Digital scanner is powering
up.
No power to the digital
scanner.
Digital scanner is disabled.
If using RS-232 Nixdorf B
mode, CTS is not asserted.
Digital scanner is not
programmed for the correct
bar code type.
Bar code symbol is
unreadable.
Bar code is out of range of
the digital scanner.
Battery is low.
Digital scanner has
disconnected from cradle
because it is too far from the
cradle.
Digital scanner has
disconnected from the
cradle because the cradle
has lost power or been
placed in USB suspend
mode.
Possible Solutions
Normal when digital scanner battery is inserted.
Check battery.
Ensure that end cap to battery chamber is
secured.
For IBM-468x or USB IBM modes, enable the
digital scanner via the host interface. Otherwise,
call Motorola Solutions Support (see
for contact information).
Assert CTS line.
Ensure the digital scanner is programmed to read
the type of bar code being scanned.
Check the symbol to ensure it is not defaced. Try
scanning test bar codes of the same bar code
type. See Appendix C, Sample Bar Codes
bar codes.
Move digital scanner closer to or further from bar
code.
Charge the battery. See Charging the Scanner
Battery in the Cradle on page
Move closer to the cradle and listen for a
reconnection beep (short low-short high).
Check power connections to cradle, and if using a
USB cable, check to make sure PC has not
entered a power save mode.
page xviii)
for test
1-9.