Troubleshooting; Front-Panel Lights And Error Conditions - Motorola SBG900 User Manual

Overview Installation Troubleshooting Contact

Troubleshooting

If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your
cable service provider, try pressing the reset button on the rear panel. Resetting the SBG900 may take 5 to 30
minutes. Your service provider may ask for the status of the front-panel lights as described in
and Error Conditions.
Problem Possible Solutions
light is off Check that the
POWER
Check that the electrical outlet is working.
Press the Reset button.
Cannot send or On the top front panel, note which is the first light (starting from the left) that is off. This light
receive data indicates where the error occurred as described in the "Front-Panel Lights and Error Conditions"
table.
If you have cable TV, check that the TV is working and the picture is clear. If you cannot receive
regular TV channels, the data service will not function.
Check the coaxial cable at the
Check the IP address. Follow the steps for verifying the IP address for your system. See
Configuring
Check that the Ethernet cable is properly connected to the
Problems related to Remove the USB driver. Follow the appropriate procedure for your system in
unsuccessful USB Driver".
driver installation
The SBG900 Setup The web cache is full or close to full. In Internet Explorer, choose Internet Options from the
Program will not Tools menu, and click the General tab. Click Delete Files and Clear History. Then try
start the SBG900 Setup Program
A wireless client(s) Perform the first four checks in "Cannot send or receive data."
cannot send or
Check whether the wireless interface is enabled.
receive data
Check whether you configured the ESSID and disabled ESSID broadcasting on the SBG900.
Then be sure the network name (ESSID) on each affected wireless client is identical to the
ESSID on the SBG900.
Check whether you configured a WEP key on the SBG900. If you configured a WEP key on the
SBG900, be sure each affected wireless client has the identical WEP key. If this does not solve
the problem, check whether the client wireless adapter supports the type of WEP key configured
on the SBG900. Check whether you enabled Allow Only Listed Stations Access. If you did, be
sure the MAC address for each affected wireless client is correctly listed.
For detailed information, see

Front-Panel Lights and Error Conditions

Light Turns Off During Startup If
The receive channel cannot be acquired
RECEIVE
The send channel cannot be acquired
SEND
IP registration is unsuccessful
ONLINE
The
POWER
power outlet
Home Print
Configuration: Basic Gateway TCP/IP Wireless USB
SBG900
is properly plugged into the electrical outlet.
TCP/IP. Call your cable service provider if you need an IP address.
again.
"Setting Up the Wireless
SBG900
is not properly plugged into the
X
99
Exit
FAQ
SBG900
and wall outlet. Hand-tighten if necessary.
LAN".
Turns Off During Normal Operation If
The receive channel is lost
The send channel is lost
The IP registration is lost
SBG900
The
SBG900 User Guide
Specifications Glossary License
Front-Panel Lights
SBG900 and the computer.
"Setting Up a USB
is unplugged
Starting