Related Manuals for Motorola SURFboard 570280-001-a
Summary of Contents for Motorola SURFboard 570280-001-a
- Page 1 User Guide Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways *SBG941 SBG941U SBG941E SBG941UE ®...
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Page 2: Safety And Regulatory Information
Do not cover the device or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a... - Page 3 SECURITY WARNING: This device allows you to create a wireless network. Wireless network connections may be accessible by unauthorized users. For more information on how to protect your network, see or visit the Motorola website. Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Setting Up Your Wireless...
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Page 4: Fcc Radiation Exposure Statement
(2) This device must accept any interference received, including interference that may cause undesired operation. FCC CAUTION: Any changes or modifications not expressly approved by Motorola for compliance could void the user’s authority to operate the equipment. -
Page 5: International Declaration Of Conformity
Caring for the Environment by Recycling When you see this symbol on a Motorola product, do not dispose of the product with residential or commercial waste. Recycling your Motorola Equipment Please do not dispose of this product with your residential or commercial waste. Some countries or regions, such as the European Union, have set up systems to collect and recycle electrical and electronic waste items. -
Page 6: Table Of Contents
Gaming Configuration Guidelines ... 18 Configuring the Firewall for Gaming ... 18 Configuring Port Triggers ... 18 Configuring a Gaming DMZ Host... 18 Exiting the SBG941 Configuration Manager... 19 Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a... - Page 7 Parental Control Basic Setup Page ... 47 Parental Control Time of Day Access Policy Page ... 48 Parental Control Event Log Page... 49 Wireless Pages Wireless 802.11 Radio Page... 50 Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a...
- Page 8 Table 2 – Troubleshooting Solutions... 65 Table 3 – Front Panel LEDs and Error Conditions... 66 Figures Figure 1 – Cabling the SBG941... 6 Figure 2 – Cabling the SBG941U ... 8 Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a viii...
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Page 9: Introduction
The Motorola SBG941 Wireless Cable Modem Gateway can be used in households with one or more computers capable of wireless and/or wired connectivity. This guide provides product overview and setup information for the SBG941. It also provides instructions for installing the cable modem and configuring the wireless, Ethernet, router, DHCP, and security settings. -
Page 10: Minimum System Requirements
Windows Vista Service Pack 1 or later • MAC 10.4 Contact Information For information about Motorola consumer cable products, education, and support, visit the Motorola support website at: Introduction • Minimum System Requirements Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a h ttp://broadband.motorola.com/consumers/support... -
Page 11: Product Overview
Scanning for Internet connection 5 LINK Not applicable — LED does not flash Product Overview • Front Panel Overview Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Product Overview Green: Power is properly connected Green: Downstream channel is connected... -
Page 12: Rear Panel Overview
Activity LED — Green LED defines the activity of the Ethernet connector • • • Product Overview • Rear Panel Overview Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Green: Wireless pairing successfully established between the SBG941 and another Wi-Fi enabled device on your network —... -
Page 13: Mac Label Overview
MAC address marked HFC MAC ID to your Internet Service provider. Product Overview • MAC Label Overview Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Green LED is ON — Indicates a 100Base-T data connection Amber LED is ON —... -
Page 14: Installing The Modem
3. Plug the power cord into the Power port on the modem. 4. Plug the other end of the power cord into an electrical wall outlet. The first time you plug in the modem, allow 5 to 30 minutes to find and lock on the appropriate communications channels. -
Page 15: Cabling The Sbg941U
4. Plug the power cord into the power port on the modem. 5. Plug the other end of the power cord into an electrical wall outlet. The first time you plug in the modem, allow it 5- to 30 minutes to find and lock on the appropriate communications channels. -
Page 16: Connecting To The Internet
• Automatically retrieve the IP address using the Network DHCP server The modem provides a DHCP server on its LAN. Motorola recommends that you configure your LAN to obtain the IPs for the LAN and DNS server automatically. Make sure all computers on your LAN are configured for TCP/IP. After configuring TCP/IP on your computer, you should verify the IP address. -
Page 17: Configuring Tcp/Ip In Windows Vista
12. When you complete the TCP/IP configuration, go to Windows Vista. Installing the Modem • Connecting to the Internet Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Verifying the IP Address in Verifying the IP Address in... -
Page 18: Verifying The Ip Address In Windows Xp
The Autoconfiguration IP address, ranging from 169.254.0.0 to 169.254.255.255, is reserved for Automatic Private IP Addressing (APIPA). This can occur if the modem is configured to automatically obtain an IP address from a Dynamic Host Configuration Protocol (DHCP) server. When Auto-configuration is enabled, Windows will automatically assign an IP address if the cable modem gateway is unable to obtain one. -
Page 19: Renewing Your Ip Address In Windows Xp Or Windows Vista
Setting Up a Wi-Fi Network Do the following to set up a Wi-Fi network using the WPS button on the modem: 1. If necessary, power on the modem. 2. Power on the WPS-enabled devices you want to have access to the network, such as a PC or router. -
Page 20: Wall Mounting Template
2. Plug the power cord into the +12VDC Power connector on the modem and the electrical outlet. 3. Arrange the cables appropriately to prevent any safety hazards. Installing the Modem • Wall Mounting the Modem Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a... - Page 21 4.00" (10.20 cm) Installing the Modem • Wall Mounting the Modem Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a...
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Page 22: Basic Configuration
Use the SBG941 Configuration Manager (CMGR) to change and view settings on your SBG941. If the modem was obtained as part of a service package, your service provider may have alternative configuration methods. If you cannot access any of the SBG941 HTML pages, please contact your service provider. -
Page 23: Changing The Sbg941 Default Password
• For the current username password, type your old password. Basic Configuration • Changing the SBG941 Default Password Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a which uses lower cable frequencies to transmit data which uses higher cable frequencies to receive data... -
Page 24: Sbg941 Menu Options Bar
Configures and monitors how the SBG941 routes IP traffic Firewall Configures and monitors the SBG941 firewall Basic Configuration • SBG941 Menu Options Bar Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a reset the user name and password to the default factory... -
Page 25: Getting Help
Windows scroll bar to view additional items on the help screens. See the sample Firewall help page shown below. Basic Configuration • Getting Help Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Configures and monitors the SBG941 parental control feature... -
Page 26: Gaming Configuration Guidelines
For example, to connect a PlayStation gaming DMZ host because the ports required vary from game to game. For these games, Motorola recommends configuring the gaming computer or device as a gaming DMZ device. Basic Configuration • Gaming Configuration Guidelines Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways •... -
Page 27: Exiting The Sbg941 Configuration Manager
Exiting the SBG941 Configuration Manager To logoff and close the SBG941 Configuration Manager, click Logout on the SBG941 Menu Options bar. Basic Configuration • Exiting the SBG941 Configuration Manager Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Basic DHCP Page:... -
Page 28: Status Software Page
This page displays information about the hardware version, software version, MAC address, cable modem IP address, serial number, system “up” time, and network registration status. Status Pages • Status Software Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Status Pages... -
Page 29: Status Connection Page
Field Startup Procedure Downstream Channel Upstream Channel Status Pages • Status Connection Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description Startup status information about the cable modem. Status information about the RF downstream channels, including downstream channel frequency and downstream signal power and modulation. -
Page 30: Status Security Page
Re-Enter New Password Current Username Password Restore Factory Defaults Status Pages • Status Security Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description Type a new user name Type a new password. The password is case-sensitive. -
Page 31: Status Diagnostics Page
5. Enter the time (in milliseconds) between Ping send operations in the Ping Interval field. 6. Click Start Test to begin the Ping operation. Ping results display in the Results pane. Status Pages • Status Diagnostics Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a... -
Page 32: Traceroute Utility
The Traceroute results will display in the Results pane. When done, click Clear Results to delete the Traceroute results in the Results pane. Status Pages • Status Diagnostics Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a... -
Page 33: Status Event Log Page
Status Event Log Page This page lists the critical system events in chronological order. A sample Event log is shown below: Status Configuration Page Status Pages • Status Event Log Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a... -
Page 34: Basic Pages
Field Descriptions for the Basic Setup Page Field NAPT mode Basic Pages • Basic Setup Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description NAPT is a special case of NAT, where many IP numbers are hidden behind a number of addresses. - Page 35 Spoofed MAC Address When done, click Apply to save your changes. Basic Pages • Basic Setup Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a multiplexed using TCP port information. The number of simultaneous connections is limited by the number of addresses multiplied by the number of available TCP ports.
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Page 36: Basic Dhcp Page
DHCP Server Starting Local Address Number of CPEs Lease Time Basic Pages • Basic DHCP Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Field Descriptions for the Basic DHCP Page Description Select to enable the SBG941 DHCP Server. -
Page 37: Basic Ddns Page
Status When done, click Apply to save your changes. Basic Pages • Basic DDNS Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Displays DHCP client device information. Specifies up to three Windows Internet Name Service (WINS) Server Addresses. -
Page 38: Basic Backup Page
1. Type the path with the file name where you want to store your backup file on your computer, or click Browse to locate the file. 2. Click Backup to create a backup of your SBG941 settings. Basic Pages • Basic Backup Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a... -
Page 39: Advanced Pages
Advanced Options Page This page allows you to set the operating modes for adjusting how the SBG941 device routes IP traffic. Advanced Pages • Advanced Options Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Advanced Pages... - Page 40 Rg PassThrough PassThrough Mac Addresses When done, click Apply to save your changes. Advanced Pages • Advanced Options Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description Prevents the SBG941 Configuration Manager or the PCs behind it from being visible to other computers on the SBG941 WAN.
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Page 41: Advanced Ip Filtering Page
Enabled When done, click Apply to activate and save your settings. Advanced Pages • Advanced IP Filtering Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description Enter the starting IP address range of the computers for which you want to deny access to the SBG941 WAN. -
Page 42: Advanced Mac Filtering Page
2. Click Add MAC Address. 3. Repeat above steps for up to twenty MAC addresses. Advanced Pages • Advanced MAC Filtering Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description Media Access Control address — a unique set of 12 hexadecimal digits... -
Page 43: Advanced Port Filtering Page
Start Port End Port Protocol Enabled Advanced Pages • Advanced Port Filtering Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description Enter the starting port number. Enter the ending port number. Both from the drop-down list. -
Page 44: Advanced Port Forwarding Page
IP address to which traffic to those ports should be sent. If only a single port specification is desired, enter the same port number in the “start” and “end” locations for that IP address. Advanced Pages • Advanced Port Forwarding Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a... -
Page 45: Advanced Port Triggers Page
Field Descriptions for the Advanced Port Triggers Page Field Trigger Range Start Port Advanced Pages • Advanced Port Triggers Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description The starting port number of the Port Trigger range. -
Page 46: Advanced Dmz Host Page
2. Click Apply to activate the selected computer as the DMZ host. Advanced Pages • Advanced DMZ Host Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a The ending port number of the Port Trigger range. -
Page 47: Advanced Routing Information Protocol Setup Page
Field RIP Enable RIP Authentication Advanced Pages • Advanced Routing Information Protocol Setup Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description Enables or disables the RIP protocol. This protocol helps the router dynamically adapt to the changes in the network. - Page 48 RIP Destination IP Address RIP Destination IP Subnet Mask Advanced Pages • Advanced Routing Information Protocol Setup Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Used to encrypt the plain text password that is enclosed in each RIP packet.
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Page 49: Firewall Pages
Advanced Port Forwarding Page Host Page. Firewall Pages • Advanced Routing Information Protocol Setup Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Firewall Pages Gaming Configuration or a DMZ client on the... -
Page 50: Firewall Web Content Filter Page
Note: At least one Web filter or feature must be enabled for the firewall to be active. Make sure the firewall is not disabled. Firewall Pages • Firewall Web Content Filter Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a... -
Page 51: Firewall Local Log Page
• Individual e-mail alerts sent out automatically each time the firewall is under attack • Local log is stored within the modem and displayed in table form on the Local Log page Field Descriptions for the Firewall Local Log Page... -
Page 52: Firewall Remote Log Page
To SysLog server at 192.168.0. When done, click Apply. Firewall Pages • Firewall Remote Log Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description Select for the server to e-mail you logs of who is connecting to your network. -
Page 53: Parental Control Pages
Internet. In addition, there is a password inactivity timer. If there is no Internet access for the specified time in minutes, the user must login again. Parental Control Pages • Parental Control User Setup Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Parental Control Pages... - Page 54 Trusted Computers When done, click Apply to activate and save any changes you made. Parental Control Pages • Parental Control User Setup Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description Adds a user to set the parental controls for a specific user.
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Page 55: Parental Control Basic Setup Page
After you have changed your Parental Control settings, click the appropriate Apply, Add, or Remove button. Click Refresh in your web browser window to view your current settings. Parental Control Pages • Parental Control Basic Setup Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a... -
Page 56: Parental Control Time Of Day Access Policy Page
Parental Control section on the User Setup page in the “Time Access Rules” section. On that page, each user is assigned up to four of these categories simultaneously. Parental Control Pages • Parental Control Time of Day Access Policy Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Page. -
Page 57: Parental Control Event Log Page
If a blocked domain is detected in the URL • If the online lookup service detects that the URL falls under a blocked category Parental Control Pages • Parental Control Event Log Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a... -
Page 58: Wireless Pages
Wireless Interfaces Wireless Country Output Power Channel Wireless Pages • Wireless 802.11 Radio Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Wireless Pages Description Shows the MAC address of the installed wireless card (not configurable). -
Page 59: Wireless 802.11 Primary Network Page
Closed Network WPA-PSK WPA2 WPA2-PSK Wireless Pages • Wireless 802.11 Primary Network Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description When Enabled, beacon frames are transmitted with the Primary Network SSID. Sets the Network Name (also known as SSID) of the Primary wireless network. - Page 60 WEP Encryption Shared Key Authentication Wireless Pages • Wireless 802.11 Primary Network Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a When using WPA or WPA2 authentication, these WPA encryption modes can be set: TKIP, AES, or TKIP + AES. AES...
- Page 61 Current Network Key PassPhrase Wireless Pages • Wireless 802.11 Primary Network Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a This authentication is used in addition to WEP. 802.1x Authentication. It is a much stronger type of authentication than WEP.
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Page 62: Wireless 802.11 Guest Network Page
This network is isolated from the LAN. Any clients that associate with the guest network SSID is isolated from the private LAN and can only communicate with WAN hosts. Wireless Pages • Wireless 802.11 Guest Network Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a... - Page 63 Lease Pool Start Lease Pool End Lease Time Wireless Pages • Wireless 802.11 Guest Network Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description You may have several different wireless Guest Networks running with different options. You can select which wireless Guest Network to modify.
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Page 64: Wireless 802.11 Advanced Page
Field Descriptions for the Wireless 802.11 Advanced Page Field 54g™ Mode Basic Rate Set Wireless Pages • Wireless 802.11 Advanced Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description Sets these network modes: • 54g Auto •... - Page 65 Fragmentation Threshold RTS Threshold Wireless Pages • Wireless 802.11 Advanced Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a In Auto mode, the AP uses RTS/CTS protection to improve 802.11g performance in mixed 802.11g + 802.11b networks.
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Page 66: Wireless 802.11 Access Control Page
MAC Restrict Mode MAC Address Connected Clients Wireless Pages • Wireless 802.11 Access Control Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description Selects whether wireless clients with the specified MAC address are allowed or denied wireless access. -
Page 67: Wireless 802.11 Wi-Fi Multimedia Page
No-Acknowledgement Power Save Support EDCA AP Parameters Wireless Pages • Wireless 802.11 Wi-Fi Multimedia Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description Sets WMM support to Auto, On, or Off. If enabled (Auto or On), the WME Information Element is included in beacon frame. - Page 68 EDCA AP Parameters (continued) EDCA STA Parameters Wireless Pages • Wireless 802.11 Wi-Fi Multimedia Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a • Video (AC_VI) • Voice (AC_VO) Transmit parameters include Contention Window (CWmin and CWmax), Arbitration Inter Frame Spacing Number (AIFSN), and Transmit Opportunity Limit (TXOP Limit).
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Page 69: Wireless 802.11 Bridging Page
Field Wireless Bridging Remote Bridges Wireless Pages • Wireless 802.11 Bridging Page Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Description Enables or disables wireless bridging. Table of remote bridge MAC addresses authorized to establish a wireless bridge. -
Page 70: Setting Up Your Wireless Lan
Motorola recommends configuring WPA on the SBG941 Otherwise, configure WEP on the SBG941 If all of your wireless clients support WPA encryption, Motorola recommends using WPA instead of WEP. For new wireless LANs, Motorola recommends purchasing client adapters that support WPA encryption. -
Page 71: Installing Wireless Clients
The client passphrase does not match the SBG941 PSK Passphrase CAUTION Never provide the PSK Passphrase to anyone who is not authorized to use your WLAN. Wireless Pages • Installing Wireless Clients Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Label. Installing Wireless Clients... -
Page 72: Configuring A Wireless Client For Wep
You must enter the same SSID in the wireless configuration setup for the device to communicate with the SBG941. Wireless Pages • Installing Wireless Clients Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a... -
Page 73: Troubleshooting Solutions
Solutions Problem Power light is off Cannot send or receive data Troubleshooting • Solutions Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Troubleshooting Front-Panel LEDs and Error Table 2 – Troubleshooting Solutions Possible Solution Check that the SBG941 is properly plugged into the electrical outlet. -
Page 74: Front Panel Leds And Error Conditions
ONLINE FLASHING Troubleshooting • Front Panel LEDs and Error Conditions Motorola SURFboard SBG941 Series Wireless Cable Modem Gateways • User Guide 570280-001-a Perform the first four checks in “Cannot send or receive data.” Check the Security Mode setting on the Wireless Primary Network Page: •... -
Page 75: Software License & Warranty Software License
The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3rd party licensors retain the ownership of the Software. -
Page 76: Warranty Information
Motorola and its 3rd party licensors. Motorola retains all rights not expressly licensed under this License. The Software, including any images, graphics, photographs, animation, video, audio, music and text incorporated therein is owned by Motorola or its 3rd party licensors and is protected by United States copyright laws and international treaty provisions. - Page 77 Product for its installation and use. While every reasonable effort has been made to insure that you will receive a Product that you can use and enjoy, Motorola does not warrant that the functions of the Product will meet your requirements or that the operation of the Product will be uninterrupted or error-free.
- Page 78 Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.