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Motorola SBG900 User Manual

Motorola user guide wireless cable modem gateway sbg900.
Also See for SBG900:
Quick installation manual - 16 pages
Setup manual - 7 pages
Specifications - 4 pages
User Guide
SBG900
Wireless Cable
Modem Gateway

   Related Manuals for Motorola SBG900

   Summary of Contents for Motorola SBG900

  • Page 1

    User Guide SBG900 Wireless Cable Modem Gateway...

  • Page 2

    IN THE INSTALLATION AND TROUBLESHOOTING INSTRUCTIONS. REFER ALL SERVICING TO QUALIFIED SERVICE PERSONNEL. CAUTION: CHANGES AND MODIFICATIONS NOT EXPRESSLY APPROVED BY MOTOROLA FOR COMPLIANCE COULD VOID USER’S AUTHORITY TO OPERATE THE EQUIPMENT. CAUTION: Exposure to Radio Frequency Radiation. To comply with the FCC RF exposure compliance requirements, the separation distance between the antenna and any person’s body (including hands, wrists, feet...

  • Page 3

    Do not cover the device, or block the airflow to the device with any other objects. Keep the device away from excessive heat and humidity and keep the device free from vibration and dust. Installation must at all times conform to local regulations. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 4

    Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 5: Table Of Contents

    Label on the Bottom of the SBG900 ....8 SBG900 LAN Choices ......8 Wireless LAN .

  • Page 6: Table Of Contents

    Glossary......105 Software License ....123 Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 7: Overview

    Internet gamers desiring easier setup for: — Programs such as DirectX — Sites such as MSN Games by • Video conferencing The features and physical appearance of your SBG900 may differ slightly from the picture. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB ®...

  • Page 8: Easy Setup, Network Connection Types

    For the most recent documentation, visit the http://broadband.motorola.com/. Easy Setup It is much easier to configure a local area network (LAN) using an SBG900 than it is using typical networking equipment: • The Installation Assistant application on the Motorola SURFboard Wireless Cable Modem Gateway CD-ROM enables easy connection to the cable network.

  • Page 9: Powerful Features In A Single Unit

    Overview Installation Troubleshooting Contact Powerful Features in a Single Unit An SBG900 combines high-speed Internet access, networking, and computer security for a home or small-office LAN. An SBG900 provides: • An integrated high-speed SURFboard cable modem for continuous broadband access to the Internet and other online services, with much faster data transfer than traditional dial-up or ISDN modems •...

  • Page 10: Sample Lan

    Overview Installation Troubleshooting Contact Sample LAN The sample LAN shown in the figure contains the following devices, all protected by the SBG900 firewall: • connected through the wireless connection • One desktop Macintosh on a wireless connection • One desktop PC on a wireless connection using a Motorola USB Adapter •...

  • Page 11: Optional Accessories

    Overview Installation Troubleshooting Contact Optional Accessories While any IEEE 802.11g or IEEE 802.11b compliant client product will work with the SBG900, Motorola has wireless adapters available for use with the SBG900. You can use the Motorola PCC11b wireless card or the USB11b wireless adapter, which comply with the IEEE 802.11b wireless standard, to connect a PC to the wireless LAN:...

  • Page 12: Front Panel

    The upstream channel is connected The startup process is complete and the is online A computer or other device is connected to the USB or Ethernet port Wireless feature is functioning normally Specifications Glossary License SBG900 SBG900 User Guide...

  • Page 13: Rear Panel

    Item Description • If you experience a problem, you can push this recessed button to restart the SBG900 (see “Troubleshooting”). To reset all values to their defaults, hold down the button for more than five seconds Resetting may take 5 to 30 minutes because the SBG900 must find and lock on the appropriate communications channels.

  • Page 14: Label On The Bottom Of The Sbg900, Sbg900 Lan Choices

    Overview Installation Troubleshooting Contact Label on the Bottom of the SBG900 To receive data service, you need to provide the provider : SBG900 LAN Choices The SBG900 enables connection of up to 253 • Wireless LAN • Wired Ethernet LAN •...

  • Page 15: Wireless Lan

    Desktop PCs Use a Motorola USB11b Wireless Adapter to connect the USB port. Sample wireless network connections To set up the SBG900, on a computer wired to the SBG900 over Ethernet or USB, perform the procedures in “Setting Up the Wireless LAN ”...

  • Page 16: Wired Ethernet Lan

    Ethernet port on the SBG900. The following illustration is an example of an Ethernet LAN you can set up using the SBG900. Cable the LAN in an appropriate manner for the site. A complete discussion of Ethernet cabling is beyond the scope of this document.

  • Page 17: Usb Connection

    You can connect a single PC running Windows SBG900 USB V1.1 port. For cabling instructions, see Caution! Before plugging in the USB cable, be sure the Motorola SURFboard Wireless Cable Modem Gateway CD-ROM is inserted in the PC CD-ROM drive. Sample USB connection...

  • Page 18: Security, Firewall

    Computer Computer Wired Ethernet LAN Firewall The SBG900 firewall protects the SBG900 LAN from undesired attacks and other intrusions from the Internet. It provides an advanced integrated stateful-inspection denial-of-service attack prevention. The firewall: • Maintains state data for every •...

  • Page 19: Port Triggering, Wireless Security

    Overview Installation Troubleshooting Contact A de-militarized zone (DMZ) is one or more computers logically located outside the firewall between an SBG900 LAN and the Internet. A DMZ prevents direct access by outside users to private data. For example, you can set up a web server on a DMZ computer to enable outside users to access your website without exposing confidential data on your network.

  • Page 20: Port Forwarding, Virtual Private Networks, Related Documentation

    The SBG900 opens logical data ports when a computer on its LAN sends data, such as e-mail messages or web data, to the Internet. A logical data port is different from a physical port, such as an Ethernet port. Data from a protocol must go through certain data ports.

  • Page 21: Installation, Before You Begin

    TV is connected to the cable outlet, you may need a 5 to 900 MHz RF use both the TV and the SBG900. Determine the connection types you will make to the SBG900. Check that you have the required cables, adapters, and adapter software. You may need:...

  • Page 22: Precautions, Signing Up For Service

    Overview Installation Troubleshooting Contact Precautions Postpone SBG900 installation until there is no risk of thunderstorm or lightning activity in the area. SBG900. To avoid damaging the SBG900 or computers with static electricity: Before you connect or disconnect the USB or...

  • Page 23: Computer System Requirements

    You can use the USB connection with any PC running Windows 98, Windows 2000, Windows Me, or Windows XP that has a USB interface. The USB connection requires special USB driver software that is supplied on the Motorola SURFboard Wireless Cable Modem Gateway CD-ROM. You can upgrade your USB drivers from the Downloads page http://broadband.motorola.com/noflash/usb_drivers.asp...

  • Page 24: Connecting The Sbg900 To The Cable System, Cabling The Lan

    Plug the power cord into the electrical outlet. This turns the SBG900 on. You do not need to unplug it when not in use. The first time you plug in the SBG900, allow 5 to 30 minutes to find and lock on the appropriate communications channels.

  • Page 25: Obtaining An Ip Address For Ethernet, Obtaining An Ip Address In Windows

    Type winipcfg.exe and click OK. The IP Configuration window is displayed: Click the Renew button to obtain an IP address for the PC from the DHCP server on the SBG900. Obtaining an IP Address in Windows 2000 or Windows XP You must do the following on each Ethernet client PC running Windows 2000 or Windows XP: On the Windows Desktop, click Start.

  • Page 26: Connecting A Pc To The Usb Port

    Overview Installation Troubleshooting Contact Connecting a PC to the USB Port You can connect a single PC running Windows 98, Windows XP, Windows Me, or Windows 2000 to the SBG900 USB port. Caution! Before plugging in the USB cable, be sure the Motorola SURFboard Wireless Cable Modem Gateway CD-ROM is inserted in the PC CD-ROM drive.

  • Page 27: Basic Configuration

    Overview Installation Troubleshooting Contact Basic Configuration The following sections provide information about basic SBG900 configuration: • Starting the SBG900 Setup Program • Changing the Default Password • Getting Help • Setting the Firewall Policy • Gaming Configuration Guidelines For more advanced configuration information, see “Setting Up a USB...

  • Page 28: Starting The Sbg900 Setup Program

    Overview Installation Troubleshooting Contact Starting the SBG900 Setup Program On a computer wired to the SBG900 over Ethernet or USB, open a web browser. Do not attempt to configure the SBG900 over a wireless connection. In the Address or Location field, type http://192.168.100.1 and press In the User ID field, type the User Name;...

  • Page 29

    Password. Info Display information about the Reboot Restart the SBG900. It is the same as pressing the reset button on the rear panel for less than five seconds. Log Out Log out of the SBG900. If you have difficulty starting the SBG900 Setup Program, see “Troubleshooting” for information.

  • Page 30: Changing The Default Password

    To change the default password: On the SBG900 Setup Program screen, click Admin to display the ADMIN — basic page: In the Old Password field, type the old password . The default password is “motorola” (this field is case sensitive).

  • Page 31: Enabling Remote Access

    Enabling remote access permits you to access the SBG900 from the Internet. You must know the userid, password, and public IP address assigned to your SBG900 to obtain access to the configuration pages from the Internet. Remote access is provided using a Web browser on the remote client, and connecting to the Web server on the SBG900.

  • Page 32: Getting Help

    ADMIN — basic page, the following help is displayed: This button also displays help for the window. You can scroll to browse the help or click another item to display help for that item. SBG900 User Guide Home Print Exit...

  • Page 33: Setting The Firewall Policy

    Overview Installation Troubleshooting Contact Setting the Firewall Policy The SBG900 firewall protects the SBG900 LAN from undesired attacks and other intrusions from the Internet. This section describes using the Firewall > POLICY — basic page to choose one of the predefined firewall policy templates provided with the SBG900.

  • Page 34

    80. Inbound responses from the Internet are allowed because an outbound session is established. When required, you can configure the SBG900 firewall to allow inbound packets without first establishing an outbound session. You also need to configure a port forwarding entry on the Gateway >...

  • Page 35: Firewall > Policy — Advanced

    Then use this page to configure a custom firewall policy: To base the custom policy on a predefined firewall policy template, choose High, Medium, or Low in the Policy Template field and click Apply Policy Template. SBG900 User Guide Home Print...

  • Page 36

    Enables you to select a predefined firewall policy template on which to base your custom TEMPLATE template — High, Medium, or Low. Apply Policy Template Click to apply the selected predefined firewall policy template and cancel any customizations. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 37: Firewall > Alert — Basic

    Check Email to be alerted through SMTP e-mail. An SMTP server that does not require any authentication such as a user name or password must be present to receive the e-mail. Apply Click to apply your changes. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 38: Firewall > Alert — Email

    E-mail Recipient List Sets the list of e-mail addresses that receive alerts from the Apply Click to apply your changes. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB dotted-decimal port number. Specifications Glossary License format. SBG900 firewall. SBG900 User Guide...

  • Page 39: Firewall > Logs

    Enable Blocking Log Check this box to log blocking events. Enable Intrusion Log Check this box to log intrusions. Apply Click to apply your changes. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 40

    Clear button on the Blacklist Page. Clearing the blacklist table also allows normal traffic to flow between the SBG and the formerly blacklisted entries Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 41: Gaming Configuration Guidelines, Configuring The Firewall For Gaming, Configuring Port Triggers

    The following subsections provide information about configuring the SBG900 firewall and DMZ for gaming. Configuring the Firewall for Gaming By default, the SBG900 firewall is disabled. If, as recommended, you enable the firewall, refer to the game’s documentation to ensure that the necessary ports are open for use by that game.

  • Page 42: Configuring A Gaming Dmz Host

    You can reserve IP addresses for multiple devices, but only one can be designated as the gaming DMZ at once. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB ® ® 2 for PS2 on-line gaming, designate it as the gaming DMZ host because Gateway > LAN — dhcp leases Specifications Glossary License Page: SBG900 User Guide...

  • Page 43: Configuring The Gateway

    Overview Installation Troubleshooting Contact Configuring the Gateway This section describes the Gateway configuration pages in the SBG900 Setup Program: • Gateway > STATUS Page • Gateway > WAN Page • Gateway > LAN — nat config Page • Gateway > LAN — dhcp server config Page •...

  • Page 44: Gateway > Status

    Gateway > STATUS Page This page displays the gateway status information: These fields display settings that are set on the other Gateway pages. For field descriptions, see the following subsections that describe the fields on each tab. SBG900 User Guide Home Print Exit...

  • Page 45: Gateway > Wan

    Configuration: Basic Gateway TCP/IP Wireless USB subnet mask, domain name, and static IP address. Select Disable DHCP Client. When you disable the format. The default is None. Specifications Glossary License server(s). Most commonly, the DHCP client is SBG900 User Guide public IP...

  • Page 46

    Sets the maximum time in seconds to wait before assuming an ICMP session has timed out. Timeout The default is 300 seconds (5 minutes). Apply Click to apply your changes. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 47: Gateway > Lan — Nat Config

    If enabled, the single HFC IP Address (public IP address) assigned by the cable service provider is mapped to many private IP addresses on the Apply Click to apply your changes. You must reboot the SBG900. NEW NAT Specifies up to 32 computers as passthrough clients not subject to NAT, using their MAC PASSTHROUGH addresses.

  • Page 48: Gateway > Lan — Dhcp Server Config

    Time To Live Sets the TTL (hop limit) for outbound packets. The default is 64. Interface Maximum Sets the SBG900 LAN MTU in bytes. The minimum is 68 bytes. The default is 1500 bytes. Transmission Unit Apply Click to apply your changes. You must reboot the...

  • Page 49: Gateway > Lan — Dhcp Leases

    IP address, configure the computer for NAT passthrough on the Gateway > LAN — nat config Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB “Configuring a Gaming DMZ Page. Specifications Glossary License Host”. This can be useful if you SBG900 User Guide...

  • Page 50: Gateway > Port Forwarding — Status

    Click this button to remove the reserved IP addresses for clients designated by the Delete box. Gateway > PORT FORWARDING — status Page Use this page to display the configured port forwarding entries on the SBG900 LAN. The fields are the same as on Gateway > PORT FORWARDING — config Home...

  • Page 51: Gateway > Port Forwarding — Config

    Check this box to enable the port forwarding entries to be accessed through NAT. Click to add the virtual server to the PORT FORWARDING list. PORT FORWARDING Displays the configured custom virtual servers. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 52: Gateway > Port Triggers — Predefined

    The application port number You can use the default values for the remaining parameters. Only one PC at a time connected to the SBG900 can use an application requiring port triggering. Use this page to view predefined port triggers: Home...

  • Page 53

    Displays the session interval set for the port trigger. Address Replace Displays the address replacement method for the port trigger. Multi Host Displays the multi host selection for the port trigger. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 54: Gateway > Port Triggers — Custom

    Sets the address replacement method for the application. Multi Host Check if appropriate for the application. Click to add the port trigger to the PORT TRIGGERS TABLE. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 55: Gateway > Log

    The date and time in the format yyyy-mm-dd hh:mm:ss (hours hh are 00 to 23). Priority Indicates the importance of the message. Code Code associated with this message. Message Describes the event. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 56: Configuring Tcp/ip, Configuring Tcp/ip In Windows 95, Windows 98, Or

    Verifying the IP Address in Windows 2000 or Windows XP • Follow the instructions in your Macintosh or UNIX user manual Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB TCP/IP (a protocol for communication between address: Specifications Glossary License SBG900 User Guide...

  • Page 57: Windows Me

    Select the Configuration tab. Verify that TCP/IP is installed for the adapter used to connect to the SBG900. If TCP/IP is installed, skip to step 10. If TCP/IP is not installed for the adapter, continue with step 6.

  • Page 58

    Click OK. Click TCP/IP on the Network window. If there is more than one TCP/IP entry, choose the one for the Ethernet card or USB port connected to the SBG900. Click Properties. The TCP/IP Properties window is displayed: Click the IP Address tab.

  • Page 59: Configuring Tcp/ip In Windows 2000

    Select Settings and then Control Panel from the pop-up menus to display the Control Panel window: Double-click the Network and Dial-up Connections icon to display the Network and Dial-up Connections window: Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 60

    If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed: Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 61

    Click Internet Protocol (TCP/IP). Click OK. The Local Area Connection number Properties window is re-displayed. Be sure the box next to Internet Protocol (TCP/IP) is checked. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 62

    Click OK when prompted to restart the computer and click OK again. When you complete the TCP/IP configuration, go to Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB “Verifying the IP Address in Windows 2000 or Windows Specifications Glossary License SBG900 User Guide XP”.

  • Page 63: Configuring Tcp/ip In Windows Xp

    Click Control Panel to display the Control Panel window. The display varies, depending on the Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 64

    Click Network Connections to display the LAN or High-speed Internet connections. Skip to step 7. If a classic view similar to below is displayed: Click Network Connections to display the LAN or High-speed Internet connections. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 65

    Select Properties from the pop-up menu to display the Local Area Connection Properties window: On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is checked. If it is not selected, check it. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 66

    Click OK to close the Local Area Connection Properties window. When you complete the TCP/IP configuration, go to Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB “Verifying the IP Address in Windows 2000 or Windows Specifications Glossary License SBG900 User Guide XP”.

  • Page 67

    Click OK after the system displays an IP address. If after performing this procedure the computer cannot access the Internet, call your cable service provider for help. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 68: Verifying The Ip Address In Windows 2000 Or Windows Xp

    If an Autoconfiguration IP Address is displayed as in the following window, there is an incorrect connection between the PC and the SBG900 or there are cable network problems. Check the cable connections and determine if you can view cable-TV channels on your television: After verifying the cable connections and proper cable-TV operation, renew the IP address.

  • Page 69

    If after performing this procedure the computer cannot access the Internet, call your cable service provider for help. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB . If a valid IP address is displayed as shown, Internet access should ENTER Specifications Glossary License SBG900 User Guide...

  • Page 70: Setting Up The Wireless Lan

    Access Control List on the SBG900 Connect at least one computer to the SBG900 Ethernet or USB port to use for performing configuration. Do not attempt to configure the SBG900 over a wireless connection. You need to configure each wireless client station to access the SBG900 LAN as described in Wireless Clients ”...

  • Page 71: Configuring The Wireless Network Name On The Sbg900

    32 characters. The default is “Motorola.” Do not use the default ESSID. Click Save Changes to save your changes. To restrict wireless LAN access to clients configured with the same Network Name (ESSID) as the SBG900, click the SECURITY tab.

  • Page 72

    Overview Installation Troubleshooting Contact Click advanced to display the Check Disable ESSID Broadcast to restrict wireless LAN access to clients configured with the same Network Name (ESSID) as the SBG900. Click Apply to save your changes. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Wireless >...

  • Page 73: Configuring Wep On The Sbg900

    Open authentication provides no security for transmitted data. It is the default. • Shared Key — All data transmitted over the wireless LAN is encrypted. The SBG900 authenticates and transfers data to and from all clients having shared key authentication enabled and an identical WEP key.

  • Page 74: Configuring A Mac Access Control List On The Sbg900

    Overview Installation Troubleshooting Contact Configuring a MAC Access Control List on the SBG900 You can restrict wireless access to one to 32 wireless clients, based on the client MAC address. To configure a MAC access control list: On the SBG900 Setup Program left frame, click Wireless.

  • Page 75: Configuring The Wireless Clients, Name (essid), Configuring A Wireless Client For Wep

    After you specify the network name, many wireless cards or adapters automatically scan for an access point such as the SBG900 and the proper channel and data rate. If your card requires you to manually start scanning for an access point, do so following the instructions in the documentation supplied with the card.

  • Page 76: Wireless Pages In The Sbg900 Setup Program

    Overview Installation Troubleshooting Contact Wireless Pages in the SBG900 Setup Program Use the Wireless pages to control and monitor the wireless interface: • Wireless > STATUS Page • Wireless > NETWORK Page • Wireless > SECURITY — basic Page •...

  • Page 77: Wireless > Status

    Wireless > STATUS Page Fields Regulatory Domain Indicates the country the SBG900 is manufactured for. The list of channels depends on the country’s standards for operation of wireless factory, USA FCC, Europe, Spain, France, Japan, or some other country name is displayed.

  • Page 78: Wireless > Network

    Use this page for: • Configuring the Wireless Network Name on the SBG900 • Configuring other wireless LAN settings You can use the SBG900 to operate a wireless LAN without changing its default settings. Wireless > NETWORK page fields Field Description WIRELESS Enable Wireless Check this box to enable the wireless interface.

  • Page 79

    The delivery traffic indication message (DTIM) period is the number of Beacon Periods that elapse before a wireless client operating in power save mode “listens” for buffered broadcast or multicast messages from the SBG900. It can be from 1 to 99999. The default is 3. Home...

  • Page 80: Wireless > Security — Basic

    Use this page to configure basic Wired Equivalent Privacy (WEP) settings. Caution! The default Authentication setting Disable WEP provides no security for transmitted data. For information about using this page, see “Configuring WEP on the SBG900”. SBG900 User Guide Home Print Exit...

  • Page 81: Wireless > Security — Advanced

    Allow Any Station If checked, any wireless client can access the SBG900 wireless LAN. Access Allow Only Listed If checked, only wireless clients in the MAC access control list can access the SBG900 Stations Access wireless LAN. Apply Click to apply your change.

  • Page 82: Wireless > Statistics

    The number of MSDUs not transmitted successfully because the number of transmit attempts exceeded the IEEE 802.11b short or long retry limit. Retry Count The number of successfully transmitted MSDUs after one or more retransmissions. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 83

    WEP On key value mapped to the client MAC address. This indicates that the frame should not have been encrypted or was discarded due to the receiving client not having WEP enabled. Refresh Click to collect new data. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 84: Setting Up A Usb Driver

    Overview Installation Troubleshooting Contact Setting Up a USB Driver The following subsections describe setting up a USB driver if you connect a PC to the USB port on the SBG900. Perform one of the following procedures based on your Windows version: •...

  • Page 85: Setting Up A Usb Driver In Windows 98

    Insert the Motorola SURFboard Wireless Cable Modem Gateway CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG900 to the Connect the USB cable as shown in A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed: Click Next.

  • Page 86

    Select Specify a location and type the location of the CD-ROM drive: To load the driver successfully, you may need to click Browse to manually select the NetMotCM.sys file on the CD-ROM. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 87

    Click Next. The following window is displayed: Select The updated driver... and click Next. If the following window is not displayed, verify that the Motorola SURFboard Wireless Cable Modem Gateway CD-ROM is properly inserted in the CD-ROM drive. If you still cannot find the correct driver file, click Cancel to cancel the installation and perform the procedure for “Removing the USB Driver from Windows 98 or Windows...

  • Page 88

    If you have difficulties setting up the USB driver, perform Me” and repeat this procedure. If that does not correct the problem, see the Regulatory, Safety, Software Windows License, and Warranty Information card provided with the SBG900 for information about obtaining warranty service. Home...

  • Page 89: Setting Up A Usb Driver In Windows 2000

    Insert the Motorola SURFboard Wireless Cable Modem Gateway CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG900 to the Connect the USB cable as shown in A few seconds after you complete the USB connection, the Found New Hardware window is displayed: Click Next.

  • Page 90

    Click Next. The following window is displayed: Click Next. If the Insert Disk window is displayed, be sure the Motorola SURFboard Wireless Cable Modem Gateway CD-ROM is in the CD-ROM drive and follow steps 7 to 12. Otherwise, you can skip to step 13.

  • Page 91

    When you finish setting up the USB driver, you can continue with If you have any difficulties setting up the USB driver, perform repeat this procedure. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB “Configuring “Removing the USB Driver from Windows Specifications Glossary License TCP/IP”. 2000” and SBG900 User Guide...

  • Page 92: Setting Up A Usb Driver In Windows Me

    Insert the Motorola SURFboard Wireless Cable Modem Gateway CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG900 to the Connect the USB cable as shown in A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed: Click Next.

  • Page 93: Setting Up A Usb Driver In Windows Xp

    Insert the Motorola SURFboard Wireless Cable Modem Gateway CD-ROM in the CD-ROM drive. This CD contains the USB drivers and must be inserted and read by the PC before you connect the SBG900 to the Connect the USB cable as shown in...

  • Page 94

    Overview Installation Troubleshooting Contact Click Finish to complete the installation. Otherwise, be sure the Motorola SURFboard Wireless Cable Modem Gateway CD-ROM is correctly inserted in the CD-ROM drive. When you finish setting up the USB driver, you can continue with...

  • Page 95

    Overview Installation Troubleshooting Contact Click Remove. The Network window no longer displays Motorola SURFboard SBG900 USB Gateway in the list: Click OK. The System Settings Change window is displayed: Disconnect the USB cable from the PC or SBG900. Click Yes to restart the computer.

  • Page 96

    Windows versions and you can configure Windows Explorer as you like. Double-click the Motorola SBG900 CD-ROM drive (D: in the image above). Double-click remove or remove.exe to run the Remove utility from the Motorola SURFboard Wireless Cable Modem Gateway CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed: Click Remove Driver.

  • Page 97: Removing The Usb Driver From Windows 2000

    On the Windows desktop, click Start. Click Settings. Click Control Panel to display the Control Panel window: Double-click System to display the System Properties window. Click the Hardware tab: Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 98

    Although your SBG model number may be different than in the images in this guide, the procedure is the same. Double-click Network Adapters. Click the Motorola SURFboard SBG900 USB Gateway. The Uninstall icon displays on the window near the top. Click the Uninstall icon. The following window is displayed: Click OK.

  • Page 99

    Double-click My Computer. Double-click the Motorola SBG900 CD icon (D: in the image). Double-click remove or remove.exe to run the Remove utility from the Motorola SURFboard Wireless Cable Modem Gateway CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed: Be sure the USB cable is disconnected.

  • Page 100: Removing The Usb Driver From Windows Xp

    On the Windows desktop, click Start to display the Start window: Click Control Panel to display the Control Panel window. The display varies, depending on the Windows XP view options: Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 101

    If a Category view similar to the image under step 2 is displayed, click Performance and Maintenance to display the Performance and Maintenance window. Otherwise, skip to step 5. Click System to display the System Properties window. Skip to step 6. Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 102

    If a classic view similar to the following is displayed, click System to display the System Properties window: Click the Hardware tab to display the Hardware page: Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 103

    Although your SBG model number may be different than in the images in this guide, the procedure is the same. Double-click Network adapters. Click the Motorola SURFboard SBG900 USB Gateway. The Uninstall icon displays on the window near the top. Click the Uninstall icon.

  • Page 104

    Double-click My Computer. Double-click the Motorola CD icon (D: in the image). Double-click remove or remove.exe to run the Remove utility from the Motorola SURFboard Wireless Cable Modem Gateway CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed: Be sure the USB cable is disconnected.

  • Page 105: Troubleshooting, Front-panel Lights And Error Conditions

    If the solutions listed here do not solve your problem, contact your cable service provider. Before calling your cable service provider, try pressing the reset button on the rear panel. Resetting the SBG900 may take 5 to 30 minutes. Your service provider may ask for the status of the front-panel lights as described in and Error Conditions.

  • Page 106: Contact Us

    Overview Installation Troubleshooting Contact Contact Us In the United States and Canada, if you need assistance while working with the SBG900 and related equipment supplied by Motorola: If you rent or lease your SBG900 If you own your SBG900 For information about customer service, technical support, or warranty claims, see the Regulatory, Safety, Software License, and Warranty Information card provided with the SURFboard SBG900.

  • Page 107: Frequently-asked Questions

    Many network and other factors can affect download speeds. How many users can one SBG900 support? A single SBG900 can support up to 253 users, each assigned a unique IP address, on a Class C network. What is Network Address Translation? NAT is a technique to translate private IP addresses on your LAN to a single IP address assigned by your cable service provider that is that is visible to outside users on the Internet.

  • Page 108

    No, but you will need to subscribe to cable Internet service. Some systems require that you subscribe to basic service before you can get Internet access and/or offer a discount when you use your own SBG900. Check with your local cable company for specific information.

  • Page 109: Specifications, General

    (1) AC Power, (1) F-Type, (1) RJ-45 (1) USB Series B Dimensions 47.0 W x 149.1 D x 218.2 H (mm) Weight 485 g (15.6 oz. — unit only) Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 110: Cable Modem

    > 6 dB (5 to 42 MHz) General Cable interface F-Connector, female, 75 ohm CPE network interface USB, Ethernet 10/100Base-T (auto sensing) Data protocol TCP/IP Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License SBG900 User Guide...

  • Page 111: Glossary

    This glossary defines terms and lists acronyms used with the SBG900. To return to your previous page, click the Acrobat Go to Previous View access point A device that provides wireless LAN connectivity to wireless clients (stations). The SBG900 acts as a wireless access point. adapter A device or card that connects a computer, printer, or other peripheral device to the network or to some other device.

  • Page 112

    Simultaneous transmission to multiple network devices; a protocol mechanism supporting group and universal addressing. See also multicast and unicast . To return to your previous page, click the Acrobat Go to Previous View Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License button. SBG900 User Guide...

  • Page 113

    Undesired signal interfering with the desired signal. CSMA/CD carrier sense multiple access with collision detection To return to your previous page, click the Acrobat Go to Previous View Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License button. SBG900 User Guide...

  • Page 114

    CableLabs Certified Cable Modems. Euro-DOCSIS is DOCSIS adapted for use in Europe. domain name A unique name, such as motorola.com, that maps to an IP address. Domain names are typically much easier to remember than are IP addresses.

  • Page 115

    To encode data. endpoint A VPN endpoint terminates the VPN at the router so that computers on the SBG900 LAN do not need VPN client software to tunnel through the Internet to the VPN server. ESSID The Extended Service Set Identifier or network name is a unique identifier that wireless clients use to associate with an access point to distinguish between multiple wireless LANs in the same area.

  • Page 116

    The ability to simultaneously transmit and receive data. See also half-duplex . gateway A device that enables communication between networks using different protocols. See also router. The SBG900 enables up to 253 computers supporting IEEE 802.11b, Ethernet, or USB to share a single broadband Internet connection. gateway IP The address of the default gateway router on the Internet.

  • Page 117

    To return to your previous page, click the Acrobat Go to Previous View Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License button. SBG900 User Guide...

  • Page 118

    Internet. IP provides the appearance of a single, seamless communication system and makes the Internet a virtual network. To return to your previous page, click the Acrobat Go to Previous View Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License button. SBG900 User Guide...

  • Page 119

    The network address is assigned by IANA. • The SBG900 network administrator assigns a host address to each host connected to the automatically using its DHCP server or as a static IP address. For a Class C network, the first 24 bits are the network address and the final 8 bits are the host address;...

  • Page 120

    The test is used to verify a path or to measure the quality of a signal on that path. To return to your previous page, click the Acrobat Go to Previous View Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License button. SBG900 User Guide...

  • Page 121

    To return to your previous page, click the Acrobat Go to Previous View Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB SBG900. You need to provide the HFC MAC address to the cable Specifications Glossary License button. SBG900 User Guide...

  • Page 122

    IP addresses for external traffic. NAT provides some security because the IP addresses of SBG900 LAN computers are invisible on the Internet. If NAT is enabled on the Gateway page, there is a one-to-one mapping between each public IP address and client IP address.

  • Page 123

    HFC cable plant. Built on DOCSIS 1.1, PacketCable networks use IP technology as the basis for a highly-capable multimedia architecture. pass-through A pass-through client on the SBG900 LAN obtains its public IP address from the cable service provider DHCP server. Port Address Translation...

  • Page 124

    IP An IP address assigned to a computer on the SBG900 LAN by the DHCP server on the SBG900 for a address specified lease time. Private IP addresses are used by the SBG900 LAN only; they are invisible to devices on the Internet.

  • Page 125

    A table listing available routes that is used by a router to determine the best route for a packet. request to send To return to your previous page, click the Acrobat Go to Previous View Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License button. SBG900 User Guide...

  • Page 126

    IP address is divided into a subnet and host number. Hosts and routers use the subnet mask to identify the bits used for the network and subnet number. To return to your previous page, click the Acrobat Go to Previous View Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License button. SBG900 User Guide...

  • Page 127

    A cable system that can transmit signals in both directions to and from the headend and the subscriber. To return to your previous page, click the Acrobat Go to Previous View Home Print Exit Configuration: Basic Gateway TCP/IP Wireless USB Specifications Glossary License button. SBG900 User Guide...

  • Page 128

    Wireless fidelity (pronounced y-phi) brand name applied to products supporting IEEE 802.11b. Wireless Cable The Motorola SURFboard Wireless Cable Modem Gateway is a single device that combines a cable Modem modem, router, Ethernet switch, wireless access point, and DHCP server for SOHO or SME use.

  • Page 129: Software License

    The Software includes associated media, any printed materials, and any “on-line” or electronic documentation, as well as any updates, revisions, bug fixes, or drives obtained by you from Motorola or your service provider. Software provided by third parties may be subject to separate end-user license agreements from the manufacturers of such Software.

  • Page 130

    Visit our website at: www.motorola.com 509091-001 10/03 MGBI...

Comments to this Manuals

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  • Jack Benz Nov 27, 2014 10:21:
    Need this manual for troublesho​oting
  • jack benz Nov 27, 2014 10:27:
    need this manual for default troublesho​oting