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Table 5-1. Troubleshooting the 3460 Fast'R Modem
Problem
Modem
disconnects
prematurely
Data is garbled
or lost
5-6
3460 Fast'R
Diagnosis/Test
Ensure that the remote
modem supports error
correction.
Check the disconnect
reason (AT&V=DRn, n
is numeric code).
Check the modem flow
control settings.
Check that the
modem's DTE rate
(AT
DE), parity
*
(AT
RP), and
*
character length
(AT
CL) match the
*
computer's settings.
Possible Solution
If the remote modem does not
support error correction, set
Data Transfer Mode=Normal
(AT
SM1) and retry the call.
*
Take the appropriate action.
Ensure that the computer's flow
control is the same as the
modem option (AT
If your communications
software's file transfer protocol
is used, and the software
supports RTS/CTS Flow
control, set modem Flow=RTS/
CTS (AT
FL3). If the package
*
does not support RTS/CTS flow
control, set Flow=Off
(AT
FL0).
*
If they do not match, adjust.
FL).
*
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Table of Contents
Troubleshooting
