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Motorola MG7540 User Manual

16x4 cable modem plus ac1600 wireless router
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User Manual
16x4 Cable Modem
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AC1600 Wireless
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MG7540

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Summary of Contents for Motorola MG7540

  • Page 1 User Manual 16x4 Cable Modem plus AC1600 Wireless Router MG7540...
  • Page 2 Do not place the cable modem in a confined space that may cause overheating.  Do not restrict the flow of air around the cable modem.  MOTOROLA and MTRLC assume no liability for damage caused by any improper use of the cable modem. Table of Contents Introduction...

  • Page 3: Table Of Contents

    IRELESS EVICE VIA IRELESS Setting up an HDTV, Streaming Media Device, or Other Device Accessing the Configuration Manager by Using a Browser Configuring Your MG7540 to Support Devices and Applications with Special Requirements ........23 AMES LAYED ON ONSOLES AND...
  • Page 4 Introduction The Motorola Model MG7540 is a 16x4 DOCSIS 3.0 cable modem with a built-in AC1600 Wi-Fi router that has 4 Gigabit Ethernet ports. This model connects to standard cable company Internet service. Model MG7540 can provide shared Internet access to Ethernet-capable and Wi-Fi devices including computers, smartphones, tablets, HDTVs, game consoles, security cameras, and streaming media devices.
  • Page 5 Packaged with your MG7540 modem/router Power Cube Coax Wrench ® Ethernet Cable Velcro Cable Tie...
  • Page 6 Let’s get started If you don’t have cable Internet service, please order that from your cable service provider. Now connect your MG7540 as shown on the next panel. Connecting to a Coax Cable Soon you’ll need to connect your MG7540 to a “live”...
  • Page 7 ETHERNET (LAN 1-4) You can connect a computer, HDTV, game station, or other Ethernet-capable device to any of these 4 LAN ports. WLAN button Wi-Fi on/off button WPS button RESET COAX Connect a “live” coax cable to the modem’s COAX connector as discussed above.
  • Page 8  Subscribed to cable Internet service.  Connected your MG7540.  Powered up your MG7540. To do this, the On/Off button needs to be On. Wait for the green online connection light to stop flashing and remain solidly lit. This may take up to 15 minutes.
  • Page 9 1 (877) 692 2253 1 (888) 556-1193 1 (866) 832-4726 Once your MG7540 is activated either online or by phone, your service provider will provision your MG7540 service. Typically this takes less than 5 minutes, but in some cases this may take 30 minutes or longer to complete.
  • Page 10 Configuration Manager Most MG7540 users never use the Configuration Manager. Here are some reasons for using the Configuration Manager:  You want to change the wireless router setup. For instance, maybe you’re replacing a router and want to use your existing Wireless Network Name(s) and/or Password(s) instead of the unique ones that come with the MG7540.
  • Page 11 Note that wireless performance depends on a number of factors. Please keep these things in mind:  Where possible, put the MG7540 in a central place so that it’s not too far away from your other wireless devices.  Try to avoid interference from other wireless devices such as Bluetooth headsets and stereos, and 2.4 GHz and/or 5 GHz cordless phones and base stations.
  • Page 12 Front Panel Lights During Power up, the lights will blink for about a minute. LIGHT COLOR DESCRIPTION MG7540 power on Green OFF: MG7540 power off Power Green Blinking: Ranging in progress Connected on 1 channel Green ON: Green or †...
  • Page 13 Alternate Ways to Connect Your Coax Cable As summarized in the Quick Start, one important connection is the coaxial cable connection that carries your cable Internet service to your MG7540. Here are the main ways you can make that connection: 1) Use the loose end of an available “live”...

  • Page 14: Connecting A Smartphone , T

    Connecting Devices to Your Cable Modem/Router You can connect computers, smartphones, tablets, game consoles, security cameras, streaming media devices (like Roku, Chromecast & AppleTV), Internet-enabled HDTVs and other devices to your cable modem/router. You can connect these devices either with an Ethernet cable (a wired connection), or via Wi-Fi (a wireless connection).
  • Page 15 Guest network name of the MG7540. Now enter the password for your wireless network. Make sure to turn wireless ON on your client devices. Normally that’s all...

  • Page 16: Setting Up An Hdtv, Streaming Media Device, Or Other Device

    Network section. In that section you may need to specify that you have an Ethernet connection if that’s how you connect to the MG7540. If you want to connect wirelessly to the MG7540, you’ll need to select its wireless...

  • Page 17: Accessing The Configuration Manager By Using A Browser

    Browser Model MG7540 has a Configuration Manager that provides a lot of technical information about Model MG7540 and that tells you how to do some useful things. Please note that some users will never need to use the Configuration Manager.
  • Page 18 You should see this page: 3) Type admin in the Username field. 4) Type motorola in the Password field.
  • Page 19 5) Click the Login button.
  • Page 20 This should bring you to the Basic Status and Settings page shown below. The Basic Status and Settings page gives you information about your Internet connection, lets you view and modify your Wi-Fi privacy settings, and shows you basic information about your cable modem’s addresses and software version. The logout link lets you end your session with the Configuration Manager.
  • Page 21 You can return to the Basic Status and Settings page from any Advanced page by clicking the Motorola stylized M Logo in the upper left-hand corner of the page. Note the circled (i) ‘information’ icons to the right of the page. You can click the icons for descriptions of entries: The information icons appear on every page, including Advanced pages.
  • Page 22 corresponding to the selected menu item are displayed in the second row. The currently selected submenu item is indicated by a small white pointer underneath In this screenshot, the menu item Status and submenu item Software are selected. The following sections in this guide will walk you through the features that users most often want to configure.

  • Page 23: Configuring Your Mg7540 To Support Devices And Applications With Special

    To open ports, first log into the Configuration Manager as described in chapter 4. In summary, you type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password motorola, then click the Login button.
  • Page 24 You can create forwarding rules for both IPv4 and IPv6 environments. These rules determine how data flows from the address to specified LAN addresses and ports. In this document we will describe how to create a rule for an IPv4 network. The steps are similar for IPv6.
  • Page 25 Review your game or device documentation to find the port or ports that need to be forwarded. Also, determine the IP Address that your device is using. You game or device documentation should show you where to find this. Your game or device may need more than one port to be forwarded. In some cases, the ports will be numbered sequentially, in a range.

  • Page 26: T O Create A Port Forwarding

    To Create a Port Forwarding Rule 1 Under Local IP Address, enter the address of the game station, PC or other device. In the case of a security camera, enter the address of the camera’s DVR. 2 Under Local Start Port, enter the starting port that your device or game needs.
  • Page 27 For games and game consoles, you may also need to enable UPnP and to set the Firewall to OFF.
  • Page 28 Click the UPnP Enable box, and click Save at the top of the Router Selections box.
  • Page 29 Select Off in the IPv4 Firewall Protection pulldown, and click Save.

  • Page 30: Changing Wireless Settings

    Changing Wireless Settings The MG7540 comes set up for wireless-N (2.4 GHz band) and wireless-AC (5 GHz band) with WPA2 security, with unique wireless network names (SSIDs) for each band, and a unique password. Both bands use this password. There’s a good chance that you’ll want to use these settings.
  • Page 31 This will bring you to the Basic Status and Settings page:...

  • Page 32: T O Change The Networkn

    To Change the Network Name and Password For the 5 GHz band: 1 Select and delete the old Network Name, then type in the new Network Name. 2 Click the Save button. 3 You can click the Show Key box to check your typing for Password. 4 Select and delete the old Password, then type in the new Password.
  • Page 33 To set up a Guest Network, first log into the Configuration Manager as described in chapter 4. In summary, you type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password motorola, then click the Login button.
  • Page 34 To configure and enable a Guest Network on the 2.4 GHz band, first select the 2.4 GHz tab, and then: 1 Select the desired Guest Network (there are seven available). 2 Click the Save button. 3 Select Enabled and click Save to enable the selected Guest Network. The following steps are optional.
  • Page 35 ‘ . Changing Firewall Settings A Firewall helps protect your Model MG7540 and the devices attached to it from harm from outsiders connecting via the Internet. Model MG7540 comes with reasonable firewall settings. The firewall allows all normal traffic to pass, but protects against well-known attacks.
  • Page 36 The firewall lets you set your protection level through IPv4 Firewall Protection, for example. By default, with the Low setting, all services are allowed. If you select Medium or High protection, the firewall will block all services except those listed in the List of Allowed Services at the bottom of the page.

  • Page 37: Tuning Wireless Performance

    Bluetooth transmitters (e.g. for headsets), or a neighbor’s wireless router. For example, in an apartment an MG7540 could be only feet away from a neighbor’s device on the other side of a shared wall.
  • Page 38 Select the Wireless Scan/Bridge page. Hover over the Wireless menu item to bring the Wireless submenu options into view, then click the Scan/Bridge submenu option. This brings you to the Wireless Scan/Bridge page:...
  • Page 39 Select the tab for the band you want to scan, 2.4 GHz or 5 GHz. Then click the “Scan Wireless APs” button at the bottom of the page. This will pop up the wireless Scan Results table: Note that as in these sample Scan Results, you may need to scroll down to see all neighboring networks.
  • Page 40 follow the rule of choosing a channel separated by 5 from all other channels. For example, if there are two neighboring networks using channels 6 and 11, you should choose channel 1. If there are many neighboring networks, you may find that most use channels 1, 6 and 11.
  • Page 41 Select the tab for the band you want to change. Then select the desired channel from the Channel pulldown, and click Save. Wait for a minute or so for client devices to resynchronize to the new channel. Check to see whether wireless performance has improved. If not, you can try another channel selection.

  • Page 42: (Wmm)

    Wi-Fi Multimedia (WMM) Another possible way to improve performance is to change Wi-Fi Multimedia (WMM) settings. From the Wireless menu, click the WMM submenu: WMM is designed to provide Quality of Service (QoS) support for traffic on your network. In some environments, this may result in suboptimal wireless performance.
  • Page 43 6. In summary, you type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password motorola, then click the Login button. This will bring you to the Basic Status and Settings page. Click the Advanced button in the upper right.
  • Page 44 On others, there may be a way to query the device to display this. Check your user documentation for that device. You may also find the device’s MAC Address by looking at the client list on your MG7540. Click Basic Router  DHCP and look at the MAC Addresses in the DHCP Client List:...

  • Page 45: Parental Control

    You may have to do a little sleuthing to find your device’s MAC Address, for example by turning the device off and on again to see which MAC Address is removed and then restored to the list. Setting up a Blacklist Before you make any changes, make sure Parental Control at the top of the page is Disabled, and click Save if you had to change this.
  • Page 46 Here is an example entry to block access to BadSite.com at all times: Finally, make sure to check the Enable box, and click the Save button. Click the + sign to add another site to block for this device: Now you can add another site, for example WorseSite.com, to the Blacklist: Remember to click Save.

  • Page 47: Setting Up A Whitelist

    When you have completed all Blacklists, remember to Enable Parental Control at the top of the page, and click Save. Setting up a Whitelist Before you make any changes, make sure Parental Control at the top of the page is Disabled, and click Save if you had to change this. Under the tab List of Blocked Addresses (Whitelist), click the Add button to the right.
  • Page 48 Here is an example entry to allow access to Jill_Site.com from 4:00 pm to 8:00 Now you can add another device, for example Joey’s PC, to the Whitelist. First click the Add button. Then enter the entry name, device MAC Address, site to allow, and start and end time for the entry.

  • Page 49: Llowed

    When you have completed all Whitelists, remember to Enable Parental Control at the top of the page, and click Save. Setting up Times when Internet Access is Allowed and Not Allowed Before you make any changes, make sure Parental Control at the top of the page is Disabled, and click Save if you had to change this.
  • Page 50 Now set the start and end times of when you want to allow the device to have Internet access. Here is an example of entries to allow Internet access in an after-school period from 5:00 pm to 10:00 pm. We have named the sample entry AfterSch: Make sure to check the Enable box, and click the Save button.
  • Page 51 The most common type of VPN connection that MG7540 users will encounter is the type of VPN described above, that simply needs to pass through the MG7540. The VPN pages support features that allow you to terminate VPN connections on the MG7540 itself.
  • Page 52 To summarize, the MG7540 supports:  VPN Pass-through (for clients connected behind the device that need to access for example a corporate network)
  • Page 53  Termination of VPN clients via PPTP & L2TP (The MG7540 can be configured as a VPN server in a small office or similar environment. Clients located on the Internet can connect to the small office network through VPN tunnels terminated at the MG7540.)
  • Page 54  Site-to-Site VPN via IPsec (the MG7540 can be configured to create a tunnel for all devices on the MG7540's LAN side to connect to a corporate network).  The MG7540 will NOT support termination of client VPN connections via IPsec.
  • Page 55 PPTP or L2TP. You may find the Event Log useful to determine what has gone wrong if you have trouble setting up a VPN. For details on how to configure a VPN on the MG7540, follow the help available through the information icons on the configuration manager pages.

  • Page 56: Changing Your Mg7540' Su

    Resetting to Factory Defaults Changing Your MG7540’s Username and Password To change your MG7540’S Username and Password, first log into the Configuration Manager as described in chapter 6. In summary, you type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password motorola, then click the Login button.

  • Page 57: Resetting To Factory Defaults

    Caution: Once you make this change, you will not be able to log into the modem if you forget the new Username and Password . To recover, you will have to reset the modem to factory defaults. When you reset the device to factory defaults, you will lose all changes you have made to the modem.

  • Page 58: Configuring Alternate Wi-Fi Security Settings

    To do this, first log into the Configuration Manager. In summary, you type 192.168.0.1 in the address bar of your browser, go to that address, enter the Username admin and Password motorola, then click the Login button. This will bring you to the Basic Status and Settings page. Click the Advanced button in the upper right.
  • Page 59 6.) In the field PassPhrase, enter a sequence of letters. This can be words, names, or an arbitrary sequence. 7.) Click the button Generate WEP Keys. 8.) In the WEP Encryption pulldown, select either WEP-64 bit or WEP-128 bit. (WEP-128 offers more security). 9.) Select Enabled on the Show Keys pulldown.
  • Page 60 How to Tell if Your Clients Support WPA2 You can check to see if all other clients that you plan to put on the network support WPA2. You can do this by checking the manual that came with each device or by checking the configuration software for the installed device. Look under Security or Encryption or Setup or Advanced Features.

  • Page 61: Troubleshooting Tips

    What if I can’t make an Internet connection right after installation?  First turn your MG7540 off for at least 8 seconds, then on, to see if that fixes the problem.  Check the connections you’ve made to your MG7540. Power and coax connections are required, and up to 4 Ethernet connections are optional.

  • Page 62: What If I' M Gettingi

    This lets you see whether your home’s cabling is a problem.  If you’re using a splitter with your MG7540, try the MG7540 without the splitter to see if that helps. If it does, you may need to get a better splitter.

  • Page 63: What If Idon ' T Know My

    1. Where possible, put the MG7540 as far away as possible from interfering devices such as Bluetooth transmitters and neighbors’ Wi-Fi routers. 2. To try to pick a less used wireless channel for your MG7540. First go in to your MG7540’s Configuration Manager.

  • Page 64: Support

    Support We like to help. Please visit the support page on our Website or call our support specialists. Our Website has our Motorola Mentor information, and also provides returns and warranty information. www.motorolacable.com/support Email: support@motorolacable.com Phone: 800-753-0797 Limited Warranty MTRLC LLC warrants this product against defects in material and workmanship for a warranty period of 2 years.

  • Page 65: Compliance

    Compliance FCC Interference Statement This device has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against radio interference in a residential environment. This device can generate, use and radiate radio frequency energy and, if not installed and used in accordance with the instructions in this manual, may cause harmful interference to radio communications.
  • Page 66 ©MTRLC 2016 MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. and are used under license. All rights reserved.

This manual is also suitable for:

Ac1600

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