HP ZBook Studio G 315-ap000 – 15ap099 Maintenance And Service Manual page 8

6 Removal and replacement procedures for authorized service provider parts .................................................... 39
Component replacement procedures .................................................................................................................. 39
7 Troubleshooting guide ................................................................................................................................. 61
Resources ............................................................................................................................................................. 62
General troubleshooting steps ............................................................................................................................ 62
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Battery ............................................................................................................................................... 30
Solid-state drive (M.2) ....................................................................................................................... 31
Hard drive .......................................................................................................................................... 32
WLAN module .................................................................................................................................... 34
Memory module ................................................................................................................................ 36
RTC battery ........................................................................................................................................ 38
Thermal module ................................................................................................................................ 39
Fingerprint reader board ................................................................................................................... 42
LED board .......................................................................................................................................... 43
TouchPad ........................................................................................................................................... 44
Display cable ..................................................................................................................................... 45
System board .................................................................................................................................... 46
I/O support bracket ........................................................................................................................... 49
Speakers ............................................................................................................................................ 50
Keyboard ........................................................................................................................................... 51
Display assembly ............................................................................................................................... 53
Top cover ........................................................................................................................................... 60
Identify the issue ............................................................................................................................... 63
1. Understand the issue .................................................................................................. 63
Boot up sequence ......................................................................................... 63
Failure classification ..................................................................................... 63
2. Examine the environment .......................................................................................... 65
3. Perform a visual inspection of hardware ................................................................... 66
4. Update BIOS and drivers ............................................................................................. 66
Manually updating BIOS and drivers ............................................................ 66
Remotely deploying BIOS and drivers .......................................................... 66
Analyze the issue ............................................................................................................................... 66
5. Remove or uninstall recently added hardware, software .......................................... 66
6. HP Hardware Diagnostics and Tools ........................................................................... 67
HP PC Hardware Diagnostics (UEFI) ............................................................. 67
HP Support Assistant (HPSA) ....................................................................... 69
HP BIOS Configuration Utility (BCU) ............................................................. 70
HP Image Diagnostic Tool ............................................................................. 70
HP Thermal Monitor ..................................................................................... 70