HP ZBook Studio G 315-ap000 – 15ap099 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Laptop
  5. ZBook Studio G 315-ap000 - 15ap099
  6. Maintenance and service manual

HP ZBook Studio G 315-ap000 – 15ap099 Maintenance And Service Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

HP ZBook Studio G3 Mobile Workstation
Model numbers: 15-ap000 – 15ap099
Maintenance and Service Guide

Advertisement

Table of Contents
loading

Related Manuals for HP ZBook Studio G 315-ap000 – 15ap099

Summary of Contents for HP ZBook Studio G 315-ap000 – 15ap099

  • Page 1 HP ZBook Studio G3 Mobile Workstation Model numbers: 15-ap000 – 15ap099 Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel and Xeon are trademarks of Intel Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 External component identification ........................5 Display ..................................5 Top ..................................6 TouchPad ............................. 6 Lights ..............................7 Buttons, speakers, and fingerprint reader ..................8 Left ..................................9 Right ..................................10 Front ..................................11 Bottom .................................
  • Page 8 Remotely deploying BIOS and drivers ............66 Analyze the issue ..........................66 5. Remove or uninstall recently added hardware, software .......... 66 6. HP Hardware Diagnostics and Tools ................67 HP PC Hardware Diagnostics (UEFI) ............. 67 HP Support Assistant (HPSA) ............... 69 HP BIOS Configuration Utility (BCU) .............
  • Page 9 Non HP diagnostics tools ................70 7. Status lights, blinking light codes, troubleshooting lights, and POST error messages ........................71 Status lights ....................71 Blinking light codes ..................72 POST error messages ................... 72 Power Good (Troubleshooting) lights ............73 Resolve the issue ..........................
  • Page 10 Display ............................... 98 Display anomalies ......................98 Symptom ...................... 98 Quick check ....................99 HP PC Hardware Diagnostics (UEFI) for video test ........99 Display assembly diagram ................. 100 Dead pixel ........................100 No video (internal) ......................100 No video (external) ....................... 101 DisplayPort/VGA ......................
  • Page 11 Display Issue: Pixel Anomalies ......................132 Cable management ......................... 133 Connector types ..........................134 8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7 ................ 136 Using Computer Setup ............................136 Starting Computer Setup ........................ 136 Navigating and selecting in Computer Setup ................. 136 Restoring factory settings in Computer Setup ................
  • Page 12 Using HP Sure Start (select products only) ....................... 145 10 Using HP PC Hardware Diagnostics (UEFI) ....................146 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............146 11 Backup and recovery in Windows 7 ......................148 Creating recovery media and backups ......................148 Guidelines ............................
  • Page 13 15 Recycling ..............................167 Index ................................168 xiii...

  • Page 15: Product Description

    Product description Category Description Product Name HP ZBook Studio G3 Mobile Workstation Model numbers: 15-ap000 – 15ap099 Processors 6th Generation Intel® Core™ i7 Processor, Skylake, quad-core, BGA: ● Intel Core i7-6820HQ 2.70-GHz (up to 3.60-GHz) processor (2133-MHz front-side bus (FSB), 8.0-MB L3 cache, 45 W) ●...
  • Page 16 Category Description ● 8-GB total system memory (8192-GB×1, 4096-GB×2) ECC DDR4-2133: (for models with Xeon processors) ● 32-GB total system memory (16-GB×2) ● 16-GB total system memory (16-GB×1 or 8-GB×2) ● 8-GB total system memory (8192-GB) Primary M.2 storage M.2 (NGFF) SS/DS Solid State Drive (2280) SATA: 512-GB SATA-3 self-encrypting drive (Opal 2) 256-GB SATA-3 self-encrypting drive (Opal 2)
  • Page 17 RJ-45 (Ethernet) ● USB Type-C Thunderbolt ● USB 3.0 (2) ● USB 3.0 charging (1) ● HDMI Docking Docking support for HP Advanced Docking Station Keyboard/pointing devices Keyboard Backlit DuraKeys TouchPad ● On/off button ● Glass with chemical etched surface ●...
  • Page 18 Category Description ● Windows 10 Home Single Language 64 Windows 10 Pro 64 ● ● Windows 10 Pro 64 Downgrade Windows 7 ● Windows 7 Professional ● FreeDOS 2.0 Restore media-DRDVD: ● DRDVD Windows 10 (available with any Windows 10 operating system and required with any Windows 10 Downgrade operating system) ●...

  • Page 19: External Component Identification

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide in Windows 10: Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or – Display...

  • Page 20: Top

    Click the question mark icon in the taskbar. Select My PC, select the Specifications tab, and then select User Guides. To access the user guides in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation. TouchPad...

  • Page 21: Lights

    Lights Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 22: Buttons, Speakers, And Fingerprint Reader

    Buttons, speakers, and fingerprint reader Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to initiate ● Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 23: Left

    Component Description A wireless network must be set up before a wireless connection is possible. Volume mute button Mutes and restores speaker sound. Speakers (2) Produce sound. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon.

  • Page 24: Right

    Select My PC, select the Specifications tab, and then select User Guides. To access the user guides in Windows 7, select Start > All Programs > HP Help and Support > HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 25: Front

    When the battery has reached a critical battery level, the battery light begins blinking rapidly. ● Off: The battery is not charging. Drive light ● Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the ● hard drive. Front...

  • Page 26: Bottom

    Bottom Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 External component identification...

  • Page 27: Labels

    Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the display. ●...

  • Page 28: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Chapter 3 Illustrated parts catalog...
  • Page 29 Item Component Spare part number Display assembly: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assembly is spared at the subcomponent level only. For more LED display assembly spare part information, see Display assembly subcomponents on page 15.6-in, UHD, UWVA, DreamVision display assembly not equipped with a webcam 840945-001...
  • Page 30 Item Component Spare part number For use in South Korea 841681-AD1 For use in Spain 841681-071 For use in Sweden and Finland 841681-B71 For use in Switzerland 841681-BG1 For use in Taiwan 841681-AB1 For use in Thailand 841681-281 For use in Turkey 841681-141 For use in the United Kingdom and Singapore 841681-031...
  • Page 31 Item Component Spare part number ● 16 GB 820571-001 ● 8 GB 820570-001 ● 4 GB 820569-001 For use with Xeon processors: ● 16 GB, ECC 835886-001 ● 8 GB, ECC 835887-001 (17) WLAN module: Intel Dual Band Wireless-AC 8260 3rd Gen Intel 802.11ac, Dual Band, 2x2 Wi-Fi + Bluetooth 806721-001 Intel Dual Band Wireless-AC 8260 3rd Gen Intel 802.11ac, Dual Band, 2x2 Wi-Fi + Bluetooth 806722-001...

  • Page 32: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel For use only on computer models equipped with a webcam 840935-001 For use only on computer models not equipped with a webcam 840936-001 Display panel 15.6-in, FHD, UWVA, LED display panel 840941-001 15.6-in, UHD, UWVA, B LED display panel 840943-001...

  • Page 33: Bracket Kit

    Bracket Kit Item Component Spare part number Bracket Kit 840966-001 EDP bracket Display panel bracket, left Display panel bracket, right 2nd SSD bracket I/O support bracket Bracket Kit...

  • Page 34: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit 840964-001 Fingerprint reader insert Card reader insert Chapter 3 Illustrated parts catalog...

  • Page 35: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter 150-W HP Smart adapter (PFC, 4.5-mm) 776620-001 Power cord (3-pin, black, 1.83-m): For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Brazil 490371-202 For use in Denmark 490371-081...

  • Page 36: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver Phillips P0 and P1 screw drivers ● ● Torx screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 37: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 38 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 39: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 40 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 41: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self-Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.

  • Page 42: Service Door

    Service door Description Spare part number Service door 840959-001 Before removing the service door, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 43: Bottom Cover

    Bottom cover Description Spare part number Bottom cover 840959-001 Before removing the bottom cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 44: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.

  • Page 45: Solid-State Drive (M.2)

    Solid-state drive (M.2) Description Spare part number 1-TB, Z Turbo drive PCIe 840951-001 512-GB, Z Turbo Drive, PCIe 840950-001 256-GB, Z Turbo Drive, PCIe 840949-001 256-GB, SATA-3, self-encrypting drive (SED), OPAL 2 840948-001 128-GB, TLC 846386-001 Solid-state drive bracket (included in Bracket Kit, spare part number 840966-001) 840966-001 (Bracket Kit) Before removing the solid-state drive, follow these steps: Turn off the computer.

  • Page 46: Hard Drive

    Hard drive Before removing the hard drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 47 Slide the drive out of the bracket (2), and then disconnect the connector from the hard drive (3). Reverse this procedure to install the solid-state drive. Component replacement procedures...

  • Page 48: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 8260 3rd Gen Intel 802.11ac, Dual Band, 2x2 Wi-Fi + Bluetooth 4.2 806721-001 Intel Dual Band Wireless-AC 8260 3rd Gen Intel 802.11ac, Dual Band, 2x2 Wi-Fi + Bluetooth 4.2 (non- 806722-001 vPro) CAUTION:...
  • Page 49 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 50: Memory Module

    Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: Navigate to www.hp.com. Click Support & Drivers > Drivers & Software. In the Enter a product name/number box, type the computer model information, and then click Search.
  • Page 51 Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Component replacement procedures...

  • Page 52: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 840953-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 53: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for authorized service provider parts CAUTION: Components described in this chapter should be accessed only by an authorized service provider. Users who access these parts can damage the computer or void the warranty. Component replacement procedures There are as many as 74 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.
  • Page 54 Remove the fan/heat sink assembly (5). CAUTION: When lifting the heat sink out of the computer, be careful not to bend the arm that connects the fans. Discrete models: UMA models: NOTE: The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly and the system board components each time the fan/heat sink assembly is removed.
  • Page 55 UMA graphics models: ● Various thermal pads are used on the system board components and the heat sink sections and that service them. See the following image for thermal pad locations. Reverse this procedure to install the thermal module. Component replacement procedures...

  • Page 56: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket) 840952-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 57: Led Board

    LED board Description Spare part number LED board 840957-001 Before removing the LED board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 58: Touchpad

    TouchPad Description Spare part number TouchPad 840962-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 59: Display Cable

    Display cable Description Spare part number Display cable 840938-001 eDP bracket (included in Bracket Kit, spare part number 840966-001) 840966-001 (Bracket Kit) Before removing the display cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 60: System Board

    System board NOTE: The system board spare part kit includes battery connector bracket and replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Spare part number Intel Xeon E3-1505M processor 840933-xxx Intel Core i7-6820HQ processor and discrete graphics memory...
  • Page 61 (6) Left speaker cable Remove the seven Phillips PM2.5×4.0 screws (1). Remove the two Phillips PM2.5×4.0 shoulder screws (2). Lift in the middle of the board until the connectors disengage from the left side of the computer (1). Disconnect the keyboard cable from the bottom of the system board (2). Component replacement procedures...
  • Page 62 Remove the system board from the computer (3). CAUTION: When you lift the system board from the computer, be careful not to damage or break the narrow sections of the board. Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 63: I/O Support Bracket

    I/O support bracket Description Spare part number I/O support bracket (included in Bracket Kit, spare part number 840966-001) 840966-001 (Bracket Kit) Before removing the I/O support bracket, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Speakers

    Speakers Description Spare part number Speakers (includes cable) 840958-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 65: Keyboard

    NOTE: When installing the speakers, make sure the rubber grommets around the screws are correctly installed. Keyboard For use in country or region Spare part For use in country or region Spare part number number Keyboard with backlight: For use in Belgium 841681-A41 For use in Northwest Africa 841681-FP1...
  • Page 66 Remove the keyboard (2). Reverse this procedure to install the keyboard. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 67: Display Assembly

    Display assembly NOTE: The DreamVision display assembly is spared as a whole unit assembly only. The LED display assembly is spared at the subcomponent level only. For more LED display assembly spare part information, see the individual removal subsections. Description Spare part number 15.6-in, UHD, UWVA, DreamVision display assembly not equipped with a webcam 840945-001...
  • Page 68 Separate the display from the computer (2). If it is necessary to replace the display bezel or any of the LED display assembly subcomponents: Use a plastic tool to disengage the bezel starting at the top (1), left and right sides (2), and bottom (3).
  • Page 69 Remove the display bezel (4). The display bezel is available using the following spare part numbers: 840935-001: Models with a webcam 840936-001: Models without a webcam If it is necessary to replace the display panel: Remove the four Phillips PM2.0×2.0 screws that secure the display panel to the display enclosure. Component replacement procedures...
  • Page 70 CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure.
  • Page 71 Disconnect the module cable (2) from the module. Remove the module. The webcam module is available using spare part number 840965-001. The microphone module is available using spare part number 840955-001. If it is necessary to replace the thermal board: Disconnect the thermal board cable (1) from the board.
  • Page 72 Remove the display hinges (2). The display hinges are available using spare part number 840937-001 and include the left and right hinges. (UHD models only) If it is necessary to replace the display brackets: ▲ Lift the bottom bracket (1) and top bracket (2) out of the display enclosure. Display panel brackets are available in the Bracket Kit using spare part number 840966-001.
  • Page 73 Peel the antennas off the display (3). The antennas are available using spare part number 840940-001. If it is necessary to replace the display cable: Remove the display cable and webcam cable from the routing path along the bottom and left side of the display enclosure (1).

  • Page 74: Top Cover

    Top cover Description Spare part number Top cover 840636-001 The top cover spare remains after removing all other spare parts. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 75: Troubleshooting Guide

    Based on some of the most common symptoms, this chapter helps to identify logical steps and available resources or tools for resolving an issue. HP recommends that you follow the instructions carefully, observe safety precautions, and note any observations or results. Capturing this information may help identify and resolve the problem faster.

  • Page 76: Resources

    For example, if you resolve a memory issue using the HP PC Diagnostics (UEFI) tool in step 6, you can then move on to step 10 to reseat the memory into its memory slot.

  • Page 77: Identify The Issue

    Power-On Self-Test (POST) verifies that hardware components (processor, hard drive, memory, etc.) are functional. When POST is complete, the HP logo displays briefly and then disappears. If there are errors, the computer may exhibit blinking lights and POST error messages Common issues: lights blink, error message appears, hangs.
  • Page 78 No wake up on page 95 on page 85 Unresponsive on page 96 Burnt smell on page 86 Slow performance on page 96 HP Smart Adapter warning message on page 97 Incorrect time and date on page 97 a,b,c similar symptoms...

  • Page 79: Examine The Environment

    Fan runs constantly on page 100 error) on page 114 on page 119 TouchPad on page 106 No video (external) Read-write error HP Thermal Monitor on page 101 on page 115 Network Connectivity on page 70 Ethernet (RJ-45 jack) DisplayPort/VGA...

  • Page 80: Perform A Visual Inspection Of Hardware

    Note that some customer company policies prohibit updates. Check your company policy before taking action. The updates may include fixes for your computer issues, and they may also enhance system performance. HP continually improves the update process to make it easier. The BIOS update can be done locally through a manual process, through an automatic installation, or through a remote installation on multiple units.

  • Page 81: Hp Hardware Diagnostics And Tools

    Make sure to check for the latest versions before use. HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The HP PC Hardware Diagnostics (UEFI) tool is built within BIOS (basic memory and hard drive diagnostics only), or within new hard drives themselves.
  • Page 82 If a component fails a test, write down the information so it is available when contacting support. The information is also available in Test Logs on the Main Menu. For more information, see the chapter titled “Using HP PC Hardware Diagnostics (UEFI).” Chapter 7 Troubleshooting guide...

  • Page 83: Hp Support Assistant (Hpsa)

    HPSA is preinstalled on every new HP PC with Windows 7, Windows 8, or Windows 10. HP is continually improving this tool. Please verify the latest version is installed to receive the most benefit. For more information, see HP Support Assistant.

  • Page 84: Hp Bios Configuration Utility (Bcu)

    HP BIOS Configuration Utility (BCU) HP BCU is a free utility that captures the BIOS settings and their values. This tool provides a text file of the computer’s BIOS configuration. This can help identify any settings that may be contributing to an issue.

  • Page 85: Status Lights, Blinking Light Codes, Troubleshooting Lights, And Post Error Messages

    Off: The battery is fully charged. Front hard drive light Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. Rear AC adapter light White: The computer is connected to external power.

  • Page 86: Blinking Light Codes

    ● Processors ● BIOS Mass storage devices ● ● Fans The following table describes errors encountered during HP PC Hardware Diagnostics (UEFI). Table 7-6 System diagnostics failure codes and user actions Error Test description Failure description code Suggested user actions...

  • Page 87: Power Good (Troubleshooting) Lights

    The system fan may be malfunctioning. Replace the fan. Power Good (Troubleshooting) lights HP has added troubleshooting power lights to ZBook G3 Mobile Workstations (Studio, ZBook 15, and ZBook 17) to help troubleshoot power-on issues. The lights indicate when the system board power rails are unstable and/or the system needs a hardware reset.

  • Page 88: Resolve The Issue

    To resolve the startup or operational problem, run HP Support Assistant, or manually install all updated drivers from Microsoft and HP.

  • Page 89: Soft Reset (Default Settings)

    To load BIOS to default settings: Reboot the computer, and then press F10 > Main > Restore defaults. For more information, see the BIOS F10 Setup technical white paper at http://support.hp.com, enter your computer model, and then go to Manuals > White papers > HP PC BIOS F10 Setup Guide. 10. Reseat cables and connections...

  • Page 90: Test With Minimum Configuration

    Essential hardware configuration NOTE: This step is to be used by authorized service providers only. HP will not honor the warranty for a system tested with the system board removed without the heat sink, fan, etc. If none of the steps above resolve the issue, start the computer with essential hardware only. The purpose is to remove as much as hardware as possible while still maintaining the computer’s ability to turn on.

  • Page 91: Safe Mode

    HP PCs – Windows 7 Safe Mode ● ● HP PCs – Windows Safe Mode (Windows 10, 8) 12. Test with verified working configuration (hardware and/or operating system) One troubleshooting technique that can quickly isolate an issue is using a verified working part while testing.

  • Page 92: Verify Solution

    Explain to the customer why the issue occurred and what was done to resolve it. If the solution you used was in an HP Public document, provide the document information to the customer, letting them know it can be located on www.hp.com. Also, tell them that there are other solutions available on the website.

  • Page 93: During Operation

    Press the TouchPad On/Off button light. If the light toggles on or off, the TouchPad is likely operating correctly. Consulting with HP Service If further HP support is required, a lot of the following information may be requested when you call, so it may be helpful to take notes. ●...

  • Page 94: Common Issues And Possible Solutions

    Product model name and number ● ● Product identification number ● Applicable error messages ● Add-on boards or hardware Third-party hardware or software ● ● Operating system type and revision level Common issues and possible solutions This section contains common issues, symptoms, and a series of tables that describe possible solutions to issues from Failure classification on page 63 tables.
  • Page 95 Refer to battery replacement section Verify battery condition/status for removing/replacing the battery Check battery condition (overall result, cycle life, voltage, etc.) using HP PC Hardware Diagnostics (UEFI) or HPSA tools. Verify that battery is installed properly in battery bay without a gap and that latch locks are tight (for models with removable batteries).

  • Page 96: Intermittent Power-On, Shutdown, Reboot

    operating system) on page 13. Replace the system board on page 77) by removing nonessential parts. If there is still no boot, replace system board. Tips and tricks Computer automatically boots without pressing power button when RTC 3V battery has been removed. Therefore, after the service door and RTC 3V battery are removed, no need to press power button from top side.

  • Page 97: Ac Adapter Issue

    If there is still no rear power light or no boot, replace the AC adapter. Tips and tricks The HP Smart AC adapter has a special pin in the middle, called the ID pin, for power rating and throttling purpose. If this pin is broken, the rear power light will be on but the power button and front power lights will blink continuously and the computer will not turn on.
  • Page 98 (6. HP Hardware Diagnostics and Tools on page ● HP PC Hardware Diagnostics (UEFI) is a good tool to use to isolate and determine faulty battery, especially for quickly discharging (short life) battery. Use HP Support Assistant tools in Windows (HP Support Assistant (HPSA) on page Verify that battery is recognized and charging.

  • Page 99: Battery Discharges Too Fast

    To conserve battery power, turn off Wireless On-Off button and other peripherals/USB devices, applications, processes (in Task Manager) when not in use; also, reduce screen brightness. Follow HP instructions of how to maintain battery and increase battery life. Reference: HP Notebook Mobile Workstations - Improving Battery Performance...

  • Page 100: Burnt Smell

    Perform hardware reset (8. Hard reset on page 74) and verify that HP Logo is presented correctly on display screen when pressing F10. Test with external monitor via VGA port (or DisplayPort, HDMI, etc). Press power button and close the computer lid to force video output to external video.

  • Page 101: Blinking Lights

    If external video is OK, update BIOS, software, and drivers (4. Update BIOS and drivers on page 66) and perform soft reset (9. Soft reset (Default Settings) on page 75) if needed. Go to next step to verify display. Verify display When booting to Windows, determine whether image appears on display screen (via ●...

  • Page 102: Diagnostics Error Messages

    Restore hardware to its original condition (i.e., bootable solid-state drive instead of hard drive). Reseat suspected components and verify connection. Test suspected components using HP PC Hardware Diagnostics (UEFI) tool. Note An Error Message means the system has finished BIOS hardware validation and is ready to launch the Startup Menu.

  • Page 103: Bios Password

    HP ships and supports Windows 7 with BIOS Legacy boot mode and Windows 8, 10 with BIOS UEFI boot mode. Therefore, HP recommends that you switch BIOS boot mode from Legacy to UEFI Native for clean Windows 8, 10 installations, or to UEFI Hybrid (if available) for upgrading the option from Windows 7 to Windows 8, 10.

  • Page 104: Intermittent Shutdown

    Verify functionality of AC adapter alone. If no functionality, test with a verified working adapter. Verify battery alone. Verify that battery is not depleted. Test battery using HP PC Hardware Diagnostics (UEFI) tool. Verify connection of power button, power cable.

  • Page 105: Blue Screen

    Resolving Blue Screen errors in Windows HP Troubleshooting Error Messages on a blue screen: HP Notebook PCs - Troubleshooting Error Messages on a Blue Screen that may Occur During Startup or Boot Overview of General Troubleshooting Steps for a blue screen error Note the blue screen error message and what activity was performed at the time.
  • Page 106 HP PC Hardware Diagnostics (UEFI) tool to test hard drive, memory and system. ● ● Thermal Monitor (available only to authorized service providers/technicians) tool to monitor temperature limits of processor and GPU. See “HP Thermal Monitor” in 6. HP Hardware Diagnostics...

  • Page 107: Freeze At Windows Logo (Hang/Lockup)

    Conflict of instructions from multiple programs or drivers; installing a new hardware or program that is not compatible (may also cause a blue screen error—see blue ● HP Logo displays briefly screen issue). ● Attempt to boot to operating system and freeze/hang at Windows logo ●...

  • Page 108: Electromagnetic Interference (Emi)

    Roll back to previous version may be necessary. Go to safe mode to install drivers. Run Hardware Diagnostics (6. HP Hardware Diagnostics and Tools on page to isolate hardware issue. Undo recent changes in Windows (5. Remove or uninstall recently added hardware, software on page 66).

  • Page 109: No Wake Up

    No wake up Symptoms Possible causes When resuming from a power Power-saving mode; multiple-display setting. management state the computer may Troubleshooting steps display: Verify that front power light (7. Status lights, blinking light codes, troubleshooting ● Blank screen lights, and POST error messages on page 71) is blinking (indicating Sleep state).

  • Page 110: Unresponsive

    Unresponsive Symptom Possible causes Unresponsive Program in use has stopped responding to commands. Troubleshooting steps If possible, use the Windows Task Manager to isolate and terminate the offending process. Attempt the normal Windows shutdown procedure. Restart the computer using the power button. Slow performance Symptom Possible causes...

  • Page 111: Hp Smart Adapter Warning Message

    Contact HP for configuration details. Note HP Smart AC adapter warning message: informs you that as power demands increase, the notebook may not perform at full capacity, which may result in longer battery-charging time. In cases of extreme power demands, the system...

  • Page 112: Display

    The display panel is a field replaceable unit (FRU) and must be replaced by only authorized technicians. However, HP highly recommends that users and technicians observe specific symptom vs. generic symptoms and utilize the HP PC Hardware Diagnostics (UEFI) tool before any replacement.

  • Page 113: Quick Check

    Update operating system (OS), graphics/video drivers (Intel/AMD/NVidia, etc). ● For custom images, HP highly recommends upgrading or installing Windows in UEFI mode (or Legacy disabled) to fully support hybrid graphics and avoid unexpected behaviors (i.e., blue screen error, graphics/video issues) in the BIOS Legacy setting.

  • Page 114: Display Assembly Diagram

    Display panel may show one or more pixels that are not properly lit when displaying a single color over the screen area. Use HP PC Hardware Diagnostics (UEFI) tool to determine those defective pixels. There is no solution for dead pixels. Refer to Display Issue: Pixel Anomalies on page 132 for the HP dead pixel policy.

  • Page 115: No Video (External)

    (4. Update BIOS and drivers on page 66). Update BIOS and drivers (4. Update BIOS and drivers on page 66) when sound is heard but no video on HDTV. References HP Notebook PCs - Troubleshooting HDMI Display and Sound Issues Common issues and possible solutions 101...

  • Page 116: No Or Bad External Video Via Docking

    Be sure that external monitor is compatible with the computer. If applicable, plug the dock in different Type-C ports. For more information, see the technical white paper titled ”HP ZBook 65/150/200 W Thunderbolt 3 Dock User Guide.” Go to http://support.hp.com/, enter your model number, and then click Manuals >...

  • Page 117: Touch Screen

    Perform Microsoft System Restore and restore to a time when the system was working. Perform HP System Recovery if none of the above actions resolves the issue. References HP Notebook PCs - Touch Screen Issues (Windows 10)

  • Page 118: I/O Devices

    Make sure external devices are supported and compliant (i.e., USB Type C, Thunderbolt 3, PCI Express, etc). ● If you have problems with external devices not provided by HP, contact device manufacturers for compatibility and latest drivers prior to troubleshooting (i.e., USB devices, Thunderbolt devices, PCI Express Card reader, VGA/Display/HDMI monitors, Speakers, etc).

  • Page 119: Keyboard Point Stick

    Keyboard point stick Symptom Possible causes Point stick not working properly Dust trapped under point stick, loose point stick cap. Troubleshooting steps Inspect any signs of dust, liquid spill that prevent point stick from working. Check whether point stick cap is loose and reseat it if necessary. The sections below are intended for authorized service providers/technicians.

  • Page 120: Touchpad

    Install the latest touchpad driver. Adjust touchpad settings (Control Panel > Mouse). Test touchpad controller using the HP PC Hardware Diagnostics (UEFI) tool > Component Tests > Mouse Test > Pointer Test & Drag and Drop Test). The sections below are intended for authorized service providers/technicians.

  • Page 121: Network Connectivity Wireless (Wlan)

    Test with HP Support Assistant in Windows. Diagnose with HP PC Hardware Diagnostics (UEFI) to isolate a hardware issue from a software issue. Examine Ethernet ports on the computer, docking station, and wall for damage, dust, obstructions. Update drivers: Verify that Ethernet module is displayed in Device Manager and be sure that device driver is up to date.

  • Page 122: Wwan

    point. If disabling U-APSD improves the throughput issue, check with the access point provider for updated firmware that resolves the issue. Test with verified working operating system or perform operating system recovery to verify that the issue is not caused by customized settings. Test with a verified working wireless module.

  • Page 123: Usb

    Symptoms Possible causes ● USB devices are not recognized USB devices do not have the latest software drivers, port insufficient power, or not compliant. ● USB devices are not charging NOTE: USB Type-C uses a different connector entirely Examples of USB device Not Recognized Troubleshooting steps Unplug USB device and/or restart the computer (wait for 2-5 minutes) to reset USB port/hub in case of power surge.

  • Page 124: Smart Card Reader

    Smart card reader Symptoms Possible causes ● Not recognized Physical damage, incorrect insertion, dirt, driver, malfunctioning card reader. ● Unable to write NOTE: Some cards have a read/write security switch on the card. Make sure that switch is set to “write enabled” before attempting to write data to it. Card Reader Removal Policy Troubleshooting steps Verify card reader removal policy.

  • Page 125: Speaker, Headphone - Audio Issues

    Verify that sound card is detected in Windows Device Manager. Reinstall the latest audio driver. Test audio device using HP PC Hardware Diagnostics (UEFI) tool > Component Tests > Audio). Test with a verified working operating system. If issue is resolved, restore full operating system.

  • Page 126: Thunderbolt (Tb)

    Thunderbolt (TB) Symptom Possible causes Thunderbolt device not working BIOS, drivers, and user settings. Troubleshooting steps Update to the latest BIOS and choose appropriate TB Port settings. Reset User Account Settings to default. Update Intel Thunderbolt software that includes firmware version (for TB controller), driver version (operating system driver), and application version.

  • Page 127: Storage

    If any test fails, record failure code and contact support for instructions on how to order a replacement hard drive. ● If all of the tests pass, the hard drive is not damaged. As a rule, HP will not replace a hard drive under warranty that does not fail the HP Hard Drive Self-Test. ●...

  • Page 128: Hard Drive/Solid-State Drive Not Recognized

    Use the HP Hardware Diagnostics tool to verify the drive is recognized and test it. If the hard drive fails diagnostics, record failure and have the drive replaced.

  • Page 129: Read-Write Error

    126). Blue screen (BSOD) error Faulty hard drive may cause blue screen error. Perform the drive tests using the HP Diagnostics Tool to make sure the drive is functional. If all of the tests pass, see Common Blue Screen Error Messages on page 126 detailed troubleshooting steps.

  • Page 130: Noisy Hard Drive

    Verify original hard drive connection and flex cable. Reseat hard drive and connection. Run HP PC Hardware Diagnostics (UEFI). If failed, record failure code and have the hard drive replaced.

  • Page 131: Mechanical

    Fan often is part of thermal solution, including heat sink, fin/ muffler, and thermal grease. Fan replacement requires reboot and fan function verification using HP PC Hardware Diagnostics (UEFI) tool. Common issues and possible solutions 117...

  • Page 132: Noise (Sound)

    Reducing Heat Inside the PC to Prevent Overheating. Noise (sound) Symptoms Possible causes Computer emits abnormal noise Aside from basic components (power adapter/supply, fan, speaker, hard drive, optical drive, display panel, external devices), it is also common for electronic components to produce noise.

  • Page 133: Fan Runs Constantly

    Fan replacement requires reboot and fan function verification using HP PC Hardware Diagnostics (UEFI) tool. For more information, see the following links: ● HP Notebook PCs - Fan is Noisy and Spins Constantly, PC is Warmer than Normal. ● Reducing Heat Inside the PC to Prevent Overheating.

  • Page 134: Thermal Shutdown (Hot)

    Be sure that no obstructions or dust are in heat sink fan, fin, or vent. Be sure that the notebook is not sitting on a hot surface that blocks vent intakes. Test fan using HP PC Hardware Diagnostics (UEFI) tool (6. HP Hardware Diagnostics and Tools on page 67).

  • Page 135: Additional Information

    Additional information The following sections provide additional information that can be used during the troubleshooting process. Acronyms The following acronyms are used in this chapter. Blue screen (BSOD)—A Windows error screen that can occur if a problem causes your computer to shut down or restart unexpectedly.

  • Page 136: Blinking Lights And Boot Error Codes

    Blinking lights and boot error codes The information below is from the white paper HP Business Notebook and Desktop PC F10 Setup, 2014 Business PC models. In some cases, when the host processor is not executing code or does not have the necessary code to drive the display, light blink codes inform you of a problem.

  • Page 137: Graphics Controller Error (No Controller)

    NOTE: The computer will attempt to notify you of this problem through a series of blinking lights. When you attempt to turn on the computer from an “Off” or “Hibernated” state, lights associated with the caps lock num lock keys will both blink three times followed by a pause, then continue in a repeating pattern. Graphics Controller Error (No Controller) This computer has experienced a graphics controller initialization problem resulting in a failed startup.

  • Page 138: Sure Start Has Identified A Problem (Manual Recovery Policy Set)

    Sure Start has identified a problem (Manual Recovery Policy Set) This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. HP Sure Start will normally repair this type of issue; however, on this computer HP Sure Start has been configured to operate in manual mode key sequence.
  • Page 139 Primary Battery This indicates that the primary battery has very low capacity. See Replace Checking the Status of the Battery for details on using the HP Support Assistant to verify the battery capacity and, if necessary, order a replacement. Battery Check Secondary Battery This indicates that the secondary battery has very low capacity.

  • Page 140: Routine Maintenance For Performance Improvement

    Routine Maintenance for Performance Improvement HP Notebook PCs - Improving the Performance of Your Computer. The following table presents a summary of the suggested times for performing the routine maintenance tasks described in this document. Tasks Weekly Monthly Occasionally Perform a system tune up.

  • Page 141: Microsoft General Troubleshooting Of Windows Bug Check Codes

    If you recently added hardware to the system, try removing or replacing it. Or check with the manufacturer to see if any patches are available. ● Try running HP PC Hardware Diagnostics (UEFI). ● Check with the manufacturer to see if an updated system BIOS or firmware is available.

  • Page 142: Windows Software Development Kit (Sdk)

    Windows Software Development Kit (SDK) Download the SDK from the following link: https://msdn.microsoft.com/en-us/windows/desktop/bg162891.aspx Set up the SDK in the configuration window (Windows 10 shown). Select features to install. 128 Chapter 7 Troubleshooting guide...
  • Page 143 Run the SDK as an administrator. Set the symbol path. Select File > Symbol File Path. In the Symbol path box, type SRV*C:\Windows\symbol_cache*http:// ● msdl.microsoft.com/download/symbols. Save the workspace. ● Additional information 129...
  • Page 144 Open the crash dump file. 130 Chapter 7 Troubleshooting guide...
  • Page 145 Analyze the file. In the following memory dump sample, look for Bug Check 0x3B. The ATIKMAG driver needs to be investigated for further root cause. Lookup for Bug Check 0xC2. Additional information 131...

  • Page 146: Display Issue: Pixel Anomalies

    Combination = in any combination and any color that are always on or off Use the HP PC Hardware Diagnostics (UEFI) tool to determine numbers of pixels and their distance. HP uses the following set of criteria when damaged displays are submitted for warranty coverage.

  • Page 147: Cable Management

    Cable management Proper routing of the internal cables is critical to the operation of the computer. Follow good cable management practices when removing and installing components. ● Handle cables with care to avoid damage. Apply only the tension required to seat or unseat cables during insertion or removal from the connector. ●...

  • Page 148: Connector Types

    Connector types IMPORTANT: Connector pins and connector gold fingers should not be touched directly with bare hands. There are several different types of connectors on the system board with different requirements for cable removal or insertion. Flex cable When connecting flex cables, push the cable completely, evenly into the connector. When removing flex cables from a ZIF connector on the system board, always follow these steps: Squeeze on the top of the retaining latch attached to the cable end of the connector.
  • Page 149 Multi-pin horizontal insert connector (LVDS cable to display panel) Insert procedure: Slide connector evenly into receptacle on same horizontal plane as PCB connector. Pull lock bar to insert and push both side connector horizontally to firmly lock. Tape down lock bar over the panel to hold in position. Reverse the procedure above to remove the connector: Remove tape.

  • Page 150: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 7

    ● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. 136 Chapter 8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7...

  • Page 151: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes: ● Select the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – Select Main, select Ignore Changes and Exit, and then press enter.

  • Page 152: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support Assistant.

  • Page 153: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 154: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 155: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 10

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● ▲...

  • Page 156: Restoring Factory Settings In Computer Setup

    Select Main, select Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. 142 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10...

  • Page 157: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 158: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 159: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 160: Using Hp Pc Hardware Diagnostics (Uefi)

    10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 161 Click Find Now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 147...

  • Page 162: 11 Backup And Recovery In Windows 7

    11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 163: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: ● Windows 7 operating system DVD—Installs the operating system without additional drivers or applications. Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP ●...

  • Page 164: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 165: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 166 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 167: Backing Up, Restoring, And Recovering In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 168: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 169: Restore And Recovery

    Creating HP Recovery media (select products only) on page 153. If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 170: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 171: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 172: 13 Specifications

    13 Specifications Computer specifications Metric U.S. Dimensions Width 375 mm 14.76 in Depth 255 mm 10.04 in Height (front to rear, LED display assembly) 18 mm 0.71 in Weight (computer equipped with Intel Dual Core processor, 2.93 kg 6.45 lb 500-GB hard drive, optical drive, one memory module, WLAN module, fingerprint reader, modem module, and 8- cell battery)

  • Page 173: 14 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 174 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.
  • Page 175 NOTE: If the system has a BIOS administrator password, enter the password at the prompt. Select Main, select Restore Defaults, and then select Yes to load defaults. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore security level defaults.
  • Page 176 NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting. Turn on or restart the computer, and then press while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.

  • Page 177: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 178 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 164 Chapter 14 Statement of memory volatility...

  • Page 179: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 180: Using Hp Sure Start (Select Models Only)

    Select computer models are configured with HP Sure Start, a technology that continuously monitors your computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.
  • Page 181 Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 182 Index Symbols/Numerics Bracket Kit display enclosure 2nd SSD bracket spare part number 19 spare part numbers 18 illustrated 19 buttons display panel power 8 product description 1 removal 55 AC adapter and/battery 10 spare part numbers 18 AC adapter, spare part numbers 21 cables, service considerations 23 display panel bracket antennas...
  • Page 183 HP PC Hardware Diagnostics (UEFI) lights Plastics Kit using 146 AC adapter and battery 10 spare part number 20 HP Recovery Disc Creator, using 148 battery 11 pointing device, product HP Recovery Manager caps lock 7 description 3 correcting boot problems 157...
  • Page 184 155 USB 3.0 charging (powered), security cable 9 USB flash drive 156 identifying 9 solid-state drive using HP Recovery media 154 USB 3.0 port 9, 10 precautions 23 recovery media USB legacy support 136, 141 product description 2 creating 153...
  • Page 185 wireless certification label 13 wireless light 7, 11 wireless, product description 2 WLAN antennas, identifying 5 WLAN device 13 WLAN label 13 WLAN module removal 34 spare part numbers 17, 34 workstation guidelines 25 Index 171...

Table of Contents