HP 340 G1 Maintenance And Service Manual
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HP 340 G1 Maintenance And Service Manual

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HP 340 G1 Notebook PC
(in Latin America and the United States)
and HP 248 G1 Notebook PC
(in India, Taiwan, and Thailand)
Maintenance and Service Guide

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Summary of Contents for HP 340 G1

  • Page 1 HP 340 G1 Notebook PC (in Latin America and the United States) and HP 248 G1 Notebook PC (in India, Taiwan, and Thailand) Maintenance and Service Guide...
  • Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................6 Display ........................... 6 Buttons, speakers, and fingerprint reader (select models only) ............7 Keys ............................8 Lights ............................9 TouchPad ..........................10 Front ............................. 11 Left side ..........................12 Right side ..........................
  • Page 6 Power connector cable .................... 78 Display assembly ....................80 7 Computer Setup (BIOS) ....................89 Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ..... 89 Using Computer Setup ..................... 89 Starting Computer Setup ................89 Navigating and selecting in Computer Setup ..........
  • Page 7 Using HP PC Hardware Diagnostics (UEFI) (select models only) ........96 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....96 Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ..... 97 Using Computer Setup ..................... 97 Starting Computer Setup ................
  • Page 8 Using Windows Refresh or Windows Reset ..........114 Using HP Software Setup ................ 114 Windows 7 ......................... 115 Creating recovery media with HP Recovery Disc Creator ..........116 Creating recovery media ................. 116 Backing up your information ................... 116 Performing a system recovery ................. 117 Using the Windows recovery tools ............

  • Page 9: Product Description

    Product description Category Description Product Name HP 340 G1 Notebook PC (in Latin America and the United States) HP 248 G1 Notebook PC (in India, Taiwan, and Thailand) Processor ● Intel® Core® i7-4500U 1.80-GHz processor (dual core, 15 W) ●...
  • Page 10 Category Description Memory Two customer-accessible/upgradable memory module slots Support for DDR3L 1600-MHz PCL3-12800 dual channel memory Support for 16384-MB of system memory in the following configurations: ● 16384-MB total system memory (8192 MB × 2; not available with 32-bit operating system) ●...
  • Page 11 Category Description Audio and video HP TrueVision HD webcamera (fixed/no tilt with activity light), 1280×720 by 30 frames per second Support for non-webcamera option Dual digital microphones Stereo speakers (2) DTS Sound Ethernet Integrated 10/100/1000 network interface card (NIC) Wireless networking...
  • Page 12 65-W AC adapter (non-PFC S-3P, 4.5-mm; not supported in India and the People's Republic of China) ● 65-W HP Smart adapter (non-PFC, EM, 4.5-mm; for use only in India and the People's Republic of China) Security Support for fingerprint reader (support for non fingerprint reader option) and security lock...
  • Page 13 Category Description Operating system Restore Media–DRDVD: (continued) ● DRDVD Microsoft Windows 8.1 (available with any Windows 8.1 operating system; required with any Windows 8.1 downgrade operating system) ● DRDVD Microsoft Windows 8 (available with any Windows 8 operating system; required with any Windows 8 downgrade operating system) ●...

  • Page 14: External Component Identification

    (select models only) conference and chat online using streaming video. For information on using the webcam, access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 15: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Item Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 16: Keys

    Item Component Description Speakers Produce sound. Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. (select models only) Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the...

  • Page 17: Lights

    Lights Item Component Description ● Power light On: The computer is on. ● Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.

  • Page 18: Touchpad

    Item Component Description TouchPad light ● On: The TouchPad is off. ● Off: The TouchPad is on. Caps lock light On: Caps lock is on, which switches the keys to all capital letters. TouchPad Item Component Description TouchPad on/off button Turns the TouchPad on and off.

  • Page 19: Front

    Front Item Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. Front...

  • Page 20: Left Side

    Left side Item Component Description Power connector Connects an AC adapter. ● AC adapter/Battery light White: The AC adapter is connected to external power and the battery is fully charged. ● Amber: The AC adapter is connected to external power and the battery is charging.

  • Page 21: Right Side

    ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. (select models only) Audio-out (headphone) Produces sound when connected to optional powered stereo speakers, jack/Audio-in headphones, earbuds, a headset, or television audio.

  • Page 22: Bottom

    Bottom Item Component Description Battery cover release Releases the battery cover over the battery bay. latch and lock Battery bay Holds the battery. Memory module Provides access to the keyboard screw, memory module slots, and optical compartment cover drive screw. Vents (2) Enable airflow to cool internal components.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Locating the serial number, product number, and model number The serial number, product number, and model number of your computer are located on the bottom of the computer. You may need the information when you travel internationally or when you contact support.

  • Page 24: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 25 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard (includes keyboard cable): For use in India 746019-D61 For use in Latin America 746019-161 For use in Taiwan 746019-AB1...
  • Page 26 Item Component Spare part number Equipped with an Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W), an 746033-501 AMD Radeon HD 8670M graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Standard operating system Equipped with an Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W), an 746033-001 AMD Radeon HD 8670M graphics subsystem with 2.0-GB of discrete memory, and the Windows 7 operating system...
  • Page 27 Item Component Spare part number Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an 746028-501 AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8 Standard operating system Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an 746028-001 AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 7 operating system...
  • Page 28 Item Component Spare part number Equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), 746020-501 a graphics subsystem with UMA memory, and the Windows 8 Standard operating system Equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), 746020-001 a graphics subsystem with UMA memory, and the Windows 7 operating system Equipped with an Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W),...
  • Page 29 Item Component Spare part number Equipped with an Intel Celeron 2980U 1.60-GHz processor (1600-MHz FSB, 2.0-MB 746025-001 L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 7 operating system (10) RTC battery 718440-001 (11) Fan (includes cable) 746657-001 (12) Heat sink (includes replacement thermal material)
  • Page 30 Item Component Spare part number 320-GB, 5400-rpm, SATA, 7.0-mm hard drive 645193-001 (21) DVD±RW Double Layer with SuperMulti Drive 753910-001 Plastics Kit, includes: 746655-001 NOTE: Plastics Kit on page 24 for more Plastics Kit information. (22) Memory module compartment cover (includes one captive screw, secured by an O-ring) (23) Service cover (includes one captive screw, secured by an O-ring) Optical drive bay space saver (not illustrated)

  • Page 31: Display Assembly Components

    Display assembly components Item Component Spare part number Display bezel For use only on computer models equipped with a webcamera in the United States 753907-001 For use only on computer models equipped with a webcamera in countries/or regions 746661-001 other than the United States For use only on computer models not equipped with a webcamera in the United States 753908-001 For use only on computer models not equipped with a webcamera in countries/or...

  • Page 32: Plastics Kit

    Item Component Spare part number For use only on computer models not equipped with a webcamera 752585-001 Antenna Kit,.includes: 746665-001 Display enclosure 746663-001 Plastics Kit Item Component Spare part number Plastics Kit, includes: 730562-001 Service cover (includes one captive screw, secured by an O-ring) Memory module compartment cover (includes one captive screw, secured by an O-ring) Optical drive bay space saver Chapter 3 Illustrated parts catalog...

  • Page 33: Mass Storage Devices

    Mass storage devices Item Component Spare part number DVD±RW Double Layer with SuperMulti Drive 753910-001 32-GB mSATA solid-state drive 753909-001 Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws): NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit.

  • Page 34: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 90-W HP Smart adapter (PFC S-3P, 4.5-mm) 710413-001 90-W HP Smart adapter (PFC, SMT-3P, EM, 4.5-mm) 710414-001 65-W HP Smart adapter (non-PFC S-3P, 4.5-mm) 710412-001 65-W HP Smart adapter (non-PFC, EM, 4.5-mm) 714657-001...

  • Page 35: Sequential Part Number Listing

    The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 746650-001. 679921-001 HP top load essential carrying case 683802-001 500-GB, 5400-rpm, SATA, 7.0-mm hard drive (does not include hard drive bracket, hard drive...
  • Page 36 65-W HP Smart adapter (non-PFC S-3P, 4.5-mm) 710413-001 90-W HP Smart adapter (PFC S-3P, 4.5-mm) 710414-001 90-W HP Smart adapter (PFC, SMT-3P, EM, 4.5-mm) 714657-001 65-W HP Smart adapter (non-PFC, EM, 4.5-mm) 718440-001 RTC battery (includes cable and double-sided adhesive)
  • Page 37 Spare part number Description 746022-001 System board equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), a graphics subsystem with UMA memory, and the Windows 7 operating system (includes replacement thermal material) 746022-501 System board equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes replacement thermal material) 746022-601...
  • Page 38 Spare part number Description 746027-001 System board equipped with an Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W), an AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 7 operating system (includes replacement thermal material) 746027-501 System board equipped with an Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W), an AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8...
  • Page 39 Spare part number Description 746031-601 System board equipped with an Intel Celeron 2980U 1.60-GHz processor (1600-MHz FSB, 2.0- MB L3 cache, 15 W), an AMD Radeon HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8 Professional operating system (includes replacement thermal material) 746032-001 System board equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), an...
  • Page 40 Spare part number Description 746036-601 System board equipped with an Intel Pentium 3556U 1.70-GHz processor (1600-MHz FSB, 2.0-MB L3 cache, 15 W), an AMD Radeon HD 8670M graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Professional operating system (includes replacement thermal material) 746037-001 System board equipped with an Intel Celeron 2980U 1.60-GHz processor (1600-MHz FSB, 2.0- MB L3 cache, 15 W), an AMD Radeon HD 8670M graphics subsystem with 2.0-GB of discrete...
  • Page 41 Spare part number Description 746664-001 Display panel cable for use only on computer models equipped with a webcamera 746665-001 Antenna Kit (includes left and right wireless antenna cables and transceivers) 746666-001 Display Hinge Kit (includes left and right display hinges 746667-001 Webcamera/microphone module (includes double-sided adhesive) 746668-001...

  • Page 42: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 43: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 44: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 45: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 46: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 47: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self- Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer Self-...

  • Page 48: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 49: Service Cover

    Service cover NOTE: The service cover is included in the Plastics Kit, spare part number 746655-001. Before removing the service cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 50: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or hard drive connector adapter. The hard drive bracket and hard drive connector adapter are included in the Hard Drive Hardware Kit, spare part number 746650-001. See Mass storage devices on page 25 for more information on the Hard Drive Hardware Kit.
  • Page 51 Remove the hard drive (3) from the hard drive bay. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the hard drive connector adapter toward you. Release the left and right sides of the hard drive bracket (1) from the hard drive. Remove the hard drive bracket (2) from the hard drive.
  • Page 52 Remove the hard drive connector adapter (3) from the hard drive. The hard drive bracket and hard drive connector adapter are available in the Hard Drive Hardware Kit, spare part number 746650-001. Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 53: Wlan Module

    WLAN module Description Spare part number Atheros AR9485 802.11b g n WiFi Adapter 675794-001 Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter, Broadcom Bluetooth 4.0 Adapter 730668-001 Ralink RT3290LE 802.11b g n 1×1 WiFi and Bluetooth 4.0 Combo Adapter 690020-001 Before removing the WLAN module, follow these steps: Turn off the computer.
  • Page 54 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 55: Solid-State Drive

    Solid-state drive Description Spare part number 32-GB mSATA solid-state drive 753909-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 56: Memory Module

    Memory module Description Spare part number 8 GB 693374-001 4 GB 691740-001 2 GB 691739-001 Before removing the memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 57 Remove the memory module compartment cover (3). The memory module compartment cover is included in the Plastics Kit, spare part number 746655-001. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Component replacement procedures...

  • Page 58: Optical Drive

    Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. Optical drive Description Spare part number DVD±RW Double Layer with SuperMulti Drive 753910-001 Before removing the optical drive, follow these steps: Turn off the computer.
  • Page 59 Remove the optical drive (3). Reverse this procedure to install the optical drive. Component replacement procedures...

  • Page 60: Keyboard

    Keyboard Description Spare part number For use in India 746019-D61 For use in Latin America 746019-161 For use in Taiwan 746019-AB1 For use in Thailand 746019-281 For use in the United States 746019-001 Before removing the keyboard, follow these steps: Turn off the computer.
  • Page 61 Insert a thin, plastic tool into the keyboard retention screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer. Open the computer as far as it will open. Slide the keyboard (1) toward the TouchPad as far as it will slide. Lift the rear edge of the keyboard (2) until it rests at an angle.
  • Page 62 Release the ZIF connector (2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from the system board. Remove the keyboard (4). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 63: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 50 screws that must be removed, replaced, and/or loosened when servicing the computer.
  • Page 64 Optical drive (see Optical drive on page Keyboard (see Keyboard on page NOTE: When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover: ● Fingerprint reader module (See Fingerprint reader module on page ●...
  • Page 65 Remove the four Phillips PM2.0×2.0 broad head screws (2) in the hard drive bay that secure the top cover to the base enclosure. Turn the computer right side up with the front toward you. Open the computer as far as it will open. Disconnect the following cables from the system board: (1) Power button board ZIF connector and ribbon cable (2) Card reader board ZIF connector and ribbon cable...
  • Page 66 Separate the rear edge of the top cover (1) from the base enclosure. Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Fingerprint Reader Module

    Fingerprint reader module Description Spare part number Fingerprint reader module (includes cable and double-sided adhesive) 746668-001 Before removing the fingerprint reader module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 68: Touchpad Button Board

    Remove the fingerprint reader module (3) and cable. Reverse this procedure to install the fingerprint reader module. TouchPad button board Description Spare part number TouchPad button board (includes TouchPad cable, TouchPad button board cable, and double- 746668-001 sided adhesive) Before removing the TouchPad button board, follow these steps: Turn off the computer.
  • Page 69 Remove the TouchPad button board: Turn the top cover upside down with the front toward you. Release the ZIF connector (1) to which the TouchPad cable is attached, and then disconnect the TouchPad cable (2) from the TouchPad board. Remove the two Phillips PM2.0×3.0 screws (2) that secure the TouchPad button board to the top cover.

  • Page 70: Card Reader Board

    Card reader board Description Spare part number Card reader board (includes cable and double-sided adhesive) 746645-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 71: Power Button Board

    Remove the card reader board (3) and cable. Reverse this procedure to install the card reader board. Power button board Description Spare part number Power button board (includes cable and double-sided adhesive) 746646-001 Before removing the power button board, follow these steps: Turn off the computer.

  • Page 72: Speakers

    Remove the power button board: Turn the top cover upside down with the front toward you. Detach the power button board cable (1) from the top cover. (The power button board cable is attached to the top cover with double-sided adhesive.) Remove the Philllips PM2.0×3.0 screw (2) that secures the power button board to the top cover.
  • Page 73 Optical drive (see Optical drive on page Keyboard (see Keyboard on page Top cover (see Top cover on page Remove the speakers: Disconnect the speaker cable (1) from the system board. Detach the speaker cable (2) from the system board. (The speaker cable is attached to the system board with tape.) Remove the speakers (3).

  • Page 74: Audio/Usb Board

    Audio/USB board Description Spare part number Audio/USB board (includes audio jack, USB port, and cable) 746648-001 Before removing the audio/USB board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 75: System Board

    Remove the audio/USB board (3) and cable. Reverse this procedure to install the audio/USB board. System board NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number Equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), an AMD Radeon 746032-601 HD 8670M graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Professional operating system...
  • Page 76 Description Spare part number Equipped with an Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W), an AMD Radeon 746033-601 HD 8670M graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Professional operating system Equipped with an Intel Core i5-4200U 1.60-GHz processor (dual core, 15 W), an AMD Radeon 746033-501 HD 8670M graphics subsystem with 2.0-GB of discrete memory, and the Windows 8 Standard operating system...
  • Page 77 Description Spare part number Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon 746028-601 HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8 Professional operating system Equipped with an Intel Core i3-4005U 1.70-GHz processor (dual core, 15 W), an AMD Radeon 746028-501 HD 8670M graphics subsystem with 1.0-GB of discrete memory, and the Windows 8 Standard operating system...
  • Page 78 Description Spare part number Equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), a graphics 746020-601 subsystem with UMA memory, and the Windows 8 Professional operating system Equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), a graphics 746020-501 subsystem with UMA memory, and the Windows 8 Standard operating system Equipped with an Intel Core i7-4500U 1.80-GHz processor (dual core, 15 W), a graphics...
  • Page 79 Before removing the system board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 80 Release the ZIF connector (3) to which the audio/USB board cable is attached, and then disconnect the audio/USB board cable from the system board. Remove the fan cowling material (1) that forms a seal between the base enclosure and the fan. Remove the two Philllips PM2.0×5.5 screws (2) that secure the system board to the base enclosure.

  • Page 81: Heat Sink

    Remove the system board (3) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink NOTE: The system board spare part kit includes replacement thermal material. Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 746658-001 For use only on computer models equipped with a graphics subsystem with UMA memory...
  • Page 82 Speakers (see Speakers on page System board (see System board on page Remove the heat sink: Turn the system board upside down with the front toward you. Disconnect the fan cable (1) from the system board. Following the 1 through 6 sequence stamped into the heat sink, loosen the six Phillips captive screws (2) and (3) that secure the heat sink to the system board.
  • Page 83 ● A thermal pad is used on the graphics subsystem component (3) and the heat sink section (4) that services it. The heat sink and system board used on computer models equipped with a graphics subsystem with UMA memory will not have this component. Reverse this procedure to install the heat sink.

  • Page 84: Fan

    Description Spare part number Fan (includes cable) 746657-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 85: Rtc Battery

    Remove the fan (2). Reverse this procedure to install the fan. RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 718440-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 86: Power Connector Cable

    Remove the RTC battery: Turn the system board upside down with the front toward you. Use a plastic flat-bladed tool (1) to release the RTC battery (2) from the socket on the system board. Reverse this procedure to install the RTC battery. When installing the RTC battery in the system board socket, make sure the “+”...
  • Page 87 Keyboard (see Keyboard on page Top cover (see Top cover on page Speakers (see Speakers on page System board (see System board on page Remove the power connector cable: Release the display panel cable (1) from the routing channel built into the base enclosure. Release the power connector cable (2) from the routing channel built into the base enclosure.

  • Page 88: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 89 Release the wireless antenna cables from the routing clips (2) and channel built into the base enclosure. Remove the three Phillips PM2.5×4.5 screws (1) that secure the display assembly left hinge to the base enclosure. Remove the four Phillips PM2.5×3.25 broad head screws (2) that secure the display assembly right hinge to the base enclosure.
  • Page 90 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two display bezel screw covers (1). Remove the two Phillips PM2.0×3.75 screws (2) that secure the display bezel to the display assembly. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 91 If it is necessary to replace the webcamera/microphone module: Detach the webcamera/microphone module (1) from the display enclosure. (The webcamera/microphone module is attached to the display enclosure with double- sided adhesive.) Disconnect the webcamera/microphone module cable (2) from the webcamera/ microphone module.
  • Page 92 If it is necessary to replace the display panel: Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
  • Page 93 Disconnect the display panel cable (3) from the display panel. Remove the display panel. The display panel is available using spare part number 754891-001. If it is necessary to replace the display panel cable: Release the display panel cable from the clips (1) and routing channel built into the the display enclosure.
  • Page 94 Remove the display panel cable (2). The display panel cable is available using spare part numbers 746664-001 (for use only on computer models equipped with a webcamera) and 752585-001 (for use only on computer models not equipped with a webcamera). If it is necessary to replace the display hinges: Remove the four Phillips PM2.5×3.25 broad head screws (1) that secure the display hinges to the display enclosure.
  • Page 95 Remove the display hinges (2). The display hinges are included in the Display Hinge Kit, spare part number 746666-001. If it is necessary to replace the WLAN antenna cables and transceivers: Detach the WLAN antenna transceivers (1) from the display enclosure. (The WLAN antenna transceivers are attached to the display enclosure with double-sided adhesive.) Release the WLAN antenna cables from the clips (2) and routing channel built into the top edge and right side of the display enclosure.
  • Page 96 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 746665-001. Reverse this procedure to reassemble install the display assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 97: Computer Setup (Bios)

    Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press to enter Computer Setup. Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 98: Navigating And Selecting In Computer Setup

    Navigating and selecting in Computer Setup To navigate and select in Computer Setup, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. NOTE: You can use either a pointing device (TouchPad or USB mouse) or the keyboard to navigate and make selections in Computer Setup.

  • Page 99: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 100: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support assistant, and then select the HP Support Assistant app. Select Updates and tune-ups, and then select Check for HP updates now.

  • Page 101: Using Multiboot

    ● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted. Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 102: Setting A New Boot Order In Computer Setup

    Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 103: Setting A Multiboot Express Prompt

    The computer will not start until you select a boot device and press enter. ● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire. Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 104: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 105: Windows 7 – Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)

    ● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions. Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 106: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes: Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. – or – key and the arrow keys to select File >...

  • Page 107: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 108: Downloading A Bios Update For Windows 7

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > Help and Support. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 109: About The Boot Device Order

    ● To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted. Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 110: Dynamically Choosing A Boot Device Using The F9 Prompt

    Setting a new boot order in Computer Setup To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps: Turn on or restart the computer, and then press while the “Press the ESC key for Startup Menu”...

  • Page 111: Entering Multiboot Express Preferences

    The computer will not start until you select a boot device and press enter. ● To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire. Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 112: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 113: Linux – Computer Setup (Bios) And Advanced System Diagnostics

    Linux – Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 114: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: ● To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...

  • Page 115: Determining The Bios Version

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 116: Using Advanced System Diagnostics

    Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download. Click your specific product from the models listed. Click the appropriate operating system.

  • Page 117: Specifications

    Specifications 245 347 22.9 1.9kg Metric U.S. Dimensions Width 24.5 cm 9.7 in 34.7 cm Depth 13.7 in Height 2.3 cm 0.9 in 1.9 kg Weight 4.19 lb Operating voltage and current 19.5 V dc @ 4.62 A– 90W 19.5 V dc @ 3.33 A – 65 W NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms.

  • Page 118: Backup And Recovery

    NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 119: Performing A System Recovery

    Performing a system recovery In case of system failure or instability, the computer provides the following tools to recover your files: ● Windows recovery tools: You can use Windows Backup and Restore to recover information you have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly.

  • Page 120: Using The Windows Recovery Tools

    NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Chapter 9 Backup and recovery...

  • Page 121: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type pc, and then select This PC. NOTE:...

  • Page 122: Using Windows Refresh Or Windows Reset

    HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 123: Windows 7

    NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 124: Creating Recovery Media With Hp Recovery Disc Creator

    DVD, you may need to plug in an external optical drive. HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 125: Performing A System Recovery

    ● When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. NOTE: Your computer may not come equipped with an internal optical drive.

  • Page 126: Using The Windows Recovery Tools

    HP Recovery partition are not listed. For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page 120. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads. Select Startup Repair.

  • Page 127: Using F11 Recovery Tools

    All files you have created and any software installed on the computer are permanently removed. recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 128: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 129: Linux

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 130: Performing A System Recovery

    Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image, using an installed or an external DVD±RW optical drive.

  • Page 131: Remove Everything And Reinstall Sled

    Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, applications, and settings from your computer, and reinstalls the Linux operating system.

  • Page 132: Statement Of Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 133 Press to accept or to reject. If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing when prompted. Select System Configuration, then AMT Options. Then select Un-configure AMT on next boot.

  • Page 134: Non-Volatile Memory Usage

    & updated when this memory battery the system BIOS and is available management). is updated. on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial 256 Bytes per...
  • Page 135 Code is and is available updated when on the HP the system BIOS website. is updated. Writing data to Configuration this ROM in an data and inappropriate settings are...
  • Page 136 Fingerprint 512 KBytes Stores By enrolling in Only a digitally reader flash fingerprint HP ProtectTools signed templates. Security application can Manager. make the call to write to the flash. Chapter 10 Statement of Volatility...

  • Page 137: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to default settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 138: Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 139 Country/region Accredited agency Applicable note number France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 140: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 12 Recycling...

  • Page 141: Index

    Index caps lock light 10 removal 84 AC adapter light 12 card reader board spare part number 23, 33, 85 AC adapter, spare part numbers removal 62 display panel cable 26, 28 spare part number 17, 32, 62 removal 85 antenna carrying case, spare part spare part numbers 23, 33,...
  • Page 142 grounding guidelines 36 keys optical drive guidelines esc 8 location 13 equipment 38 fn 8 precautions 35 grounding 36 function 8 product description 2 packaging 37 removal 50 transporting 37 spare part number 22, 25, left-side components 12 workstation 37 33, 50 light components 9 optical drive bay space saver,...
  • Page 143 graphics 1 removal 47 wireless light 9 hard drive 2 spare part number 21, 25, wireless networking, product keyboard 3 33, 47 description 3 memory module 2 Speaker Kit, spare part number WLAN module microphone 3 17, 64 removal 45 operating system 4, 5 speakers spare part numbers 21, 27,...

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